Customer Service & Asset Specialist (Spain/France)
3 days ago
Lugo
ppbShape the future of logistics with us! /b /p pAt Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and bwe are now looking for a Customer Service Asset Specialist to strengthen our EMEA-team. /b /p pAs the primary point of contact for customers in the EMEA-region, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. /p pYou’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. /p pIt’s a role where you can truly make an impact, both for our customers and for the way we work! /p pbFor this role, we expect the new colleague to work from our office in Madrid (Spain). /b /p h3Your responsibilities /h3 ul liYou provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries /li liYou maintain data and set up new customers, building long‑term relationships through excellent service /li liYou monitor daily warehouse movements and proactively identify and address discrepancies /li liYou coordinate inventory checks, taking responsibility for communication, analysis, and follow‑up /li liYou handle quality‑related issues and stay in close contact with the quality department until resolution /li /ul h3Your profile /h3 ul liYou have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service /li liYou are motivated and eager to learn – your motivation is more important than many years of experience /li liYou have bvery good English, Spanish French language skills /b (additional languages are a plus) /li liYou have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands‑on mentality /li liYou have excellent communication skills and enjoy working with customers /li liYou are confident in using MS Office – training on our internal software will be provided /li /ul h3What we offer you /h3 ul libFixed‑term contract for 1 year, with the possibility of extension into a permanent contract, /b and a competitive remuneration package aligned with your skills and experience. /li libLocal benefits (applicable to the Madrid (Spain) location) /b /li libHome‑office /b up to 2 days/week is possible after the onboarding period /li liContinuous investment in your bpersonal and professional development /b through training and coaching. /li liA bdynamic and fast‑growing company /b that is part of a strong international group, with a focus on sustainability. /li liA bsupportive, collaborative team environment /b where your ideas and contributions matter /li /ul pInterested? /p pWe cultivate a tight‑knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast‑paced challenge and is eager to become an integral member of our team. /p pbSend us your CV and your letter of motivation in English. /bWe’re looking forward to meeting you! /p pbPrivacy Notice /b /p pYour personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. /p pWe value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees across the world, we are committed to ensuring our team reflects the unique communities around us. /p pExternal recruitment services/agencies will not be used for this position. /p /p #J-18808-Ljbffr
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