Sani/Ikos Group

Key Responsibilities Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay. Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally. VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches. Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service. Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues. Standards: Maintain lobby and guest areas in line with hotel presentation and service standards. Qualifications & Experience • Proven experience in a relevant position preferably in a 5* resort or hotel environment., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Computer Literacy and knowledge of Hospitality software (Opera, Fidelio)., • Degree/Diploma in Hospitality/Tourism., • Strong communicative, interpersonal & problem-solving skills. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Front Desk Operations: Manage check-ins, check-outs, and guest inquiries during the night shift, ensuring smooth service. Audit & Reporting: Reconcile daily financial transactions, prepare night audit reports, and ensure accurate posting of all accounts. Guest Support: Respond to guest requests and issues promptly, maintaining high service standards. Safety & Security: Monitor hotel premises during night hours, ensuring the safety of guests and employees. Collaboration: Coordinate with other departments for room status updates, special requests, and any overnight operational needs. Qualifications & Experience • Proven experience in front office, accounting, or auditing in the hospitality industry preferred., • Strong numerical, analytical, and reporting skills., • Proficiency in hotel management systems and MS Office., • Excellent communication and problem-solving skills., • Ability to work independently, responsibly, and overnight shifts. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Support Operations: Assist the Spa Manager in overseeing daily spa operations, ensuring smooth workflow and high guest satisfaction. Team Supervision: Support in scheduling, training, and supervising spa staff, maintaining service standards and professionalism. Guest Relations: Handle guest inquiries, requests, and complaints promptly and effectively, ensuring a seamless spa experience. Financial Support: Assist with revenue monitoring, cost control, inventory management, and preparing performance reports. Service Quality: Ensure cleanliness, hygiene, and safety of treatment rooms, spa facilities, and equipment. Marketing & Promotions: Support in promoting spa services, special offers, and packages to maximize guest engagement and revenue. Administrative Tasks: Manage bookings, maintain guest records, and oversee supply orders as required. Qualifications & Experience • Proven experience in a supervisory role within a spa, wellness, or hospitality environment., • Fluency in English., • Strong organizational, leadership, and communication skills., • Knowledge of spa treatments, beauty/wellness services, and guest service standards., • Ability to multitask and remain calm under pressure., • Proficiency in spa booking systems and MS Office. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Support Operations: Assist the Spa Manager in overseeing daily spa operations, ensuring smooth workflow and high guest satisfaction. Team Supervision: Support in scheduling, training, and supervising spa staff, maintaining service standards and professionalism. Guest Relations: Handle guest inquiries, requests, and complaints promptly and effectively, ensuring a seamless spa experience. Financial Support: Assist with revenue monitoring, cost control, inventory management, and preparing performance reports. Service Quality: Ensure cleanliness, hygiene, and safety of treatment rooms, spa facilities, and equipment. Marketing & Promotions: Support in promoting spa services, special offers, and packages to maximize guest engagement and revenue. Administrative Tasks: Manage bookings, maintain guest records, and oversee supply orders as required. Qualifications & Experience • Proven experience in a supervisory role within a spa, wellness, or hospitality environment., • Fluency in English., • Strong organizational, leadership, and communication skills., • Knowledge of spa treatments, beauty/wellness services, and guest service standards., • Ability to multitask and remain calm under pressure., • Proficiency in spa booking systems and MS Office. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Treatments: Perform a variety of spa treatments (massages, facials, body treatments) according to established protocols and guest needs. Guest Care: Welcome guests warmly, provide consultations, and ensure a relaxing, personalized spa experience. Preparation: Prepare treatment rooms, equipment, and products to maintain high hygiene and presentation standards. Product Knowledge: Recommend suitable treatments and retail products to guests to enhance their journey of wellness. Teamwork: Support the spa team by maintaining cleanliness, stock levels, and assisting colleagues when needed. Qualifications & Experience • Proven experience as a Spa Therapist or in a similar role within luxury hospitality., • Recognized certification in massage therapy, beauty, or spa treatments., • Fluency in English., • Strong knowledge of various treatment techniques and products., • Excellent communication, customer service, and interpersonal skills., • Professional, discreet, and focused on delivering a premium guest experience.

Key Responsibilities Treatments: Perform a variety of spa treatments (massages, facials, body treatments) according to established protocols and guest needs. Guest Care: Welcome guests warmly, provide consultations, and ensure a relaxing, personalized spa experience. Preparation: Prepare treatment rooms, equipment, and products to maintain high hygiene and presentation standards. Product Knowledge: Recommend suitable treatments and retail products to guests to enhance their journey of wellness. Teamwork: Support the spa team by maintaining cleanliness, stock levels, and assisting colleagues when needed. Qualifications & Experience • Proven experience as a Spa Therapist or in a similar role within luxury hospitality., • Recognized certification in massage therapy, beauty, or spa treatments., • Fluency in English., • Strong knowledge of various treatment techniques and products., • Excellent communication, customer service, and interpersonal skills., • Professional, discreet, and focused on delivering a premium guest experience.

Daily Operations: Assist in supervising daily housekeeping activities to ensure all guest rooms and public areas meet cleanliness standards. Team Supervision: Support, train, and motivate housekeeping attendants and supervisors to maintain high performance. Quality Control: Inspect rooms and public areas to ensure they meet hotel standards and address any issues promptly. Inventory & Supplies: Help manage housekeeping supplies, linen stock, and coordinate orders as needed. Guest Satisfaction: Handle guest requests or complaints related to housekeeping promptly and professionally. Compliance: Ensure the team follows health, safety, and hygiene standards. Reporting: Report maintenance issues and assist the Housekeeping Manager in administrative tasks and scheduling. Qualifications & Experience • Previous experience in housekeeping, ideally in a supervisory or assistant manager role in a hotel., • Strong leadership, training, and communication skills, • Attention to detail and commitment to high cleanliness standards., • Ability to multitask and handle guest interactions professionally., • Good knowledge of housekeeping procedures and safety standards.

Ikos Porto Petro,5* Gran Lujo ubicado en Cala D'or (Mallorca), busca profesionales de la cocina para apoyar la estrategia gastronómica del hotel. Gracias a nuestros 10 restaurantes, tematizados con diferentes conceptos, ofrecemos un servicio internacional, personalizado y respetuoso a nuestros huéspedes. Quieres formar parte de nuestro equipo? Live the Ikos way!

Ikos Porto Petro,5* Gran Lujo ubicado en Cala D'or (Mallorca), busca profesionales de la cocina para apoyar la estrategia gastronómica del hotel. Gracias a nuestros 10 restaurantes, tematizados con diferentes conceptos, ofrecemos un servicio internacional, personalizado y respetuoso a nuestros huéspedes. Quieres formar parte de nuestro equipo? Live the Ikos way!

Key Responsibilities Guest Assistance: Welcome guests and assist with luggage during check-in and check-out. Transport: Safely escort guests and their belongings to rooms or vehicles as needed. Information: Provide guests with basic hotel information, directions, and local area tips. Lobby Support: Keep the lobby and entrance area tidy and assist with opening doors or calling taxis. Coordination: Communicate guest requests to Front Office and other departments promptly. Qualifications & Experience • Previous experience in a similar role, preferably in a hotel, resort, or golf club environment., • Good command of English (verbal); additional languages are a plus., • Valid European or international driving license (required)., • Basic mechanical awareness is a plus., • Friendly, professional demeanor with a service-oriented attitude. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Assistance: Welcome guests and assist with luggage during check-in and check-out. Transport: Safely escort guests and their belongings to rooms or vehicles as needed. Information: Provide guests with basic hotel information, directions, and local area tips. Lobby Support: Keep the lobby and entrance area tidy and assist with opening doors or calling taxis. Coordination: Communicate guest requests to Front Office and other departments promptly. Qualifications & Experience • Previous experience in a similar role, preferably in a hotel, resort, or golf club environment., • Good command of English (verbal); additional languages are a plus., • Valid European or international driving license (required)., • Basic mechanical awareness is a plus., • Friendly, professional demeanor with a service-oriented attitude. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Service: Greet guests warmly, take drink orders, and provide excellent customer service throughout. Beverage Preparation: Prepare alcohol and non-alcoholic beverages according to the established sequence of service. Inventory Management: Monitor stock levels, restock supplies, and assist with inventory control. Teamwork: Collaborate with and management to ensure smooth bar and restaurant operations. Cleanliness & Safety: Keep the bar area clean, organized, and compliant with health and safety regulations. Qualifications & Experience • Previous experience within a bar/restaurant, preferably in a hotel environment., • Fluency in English, with an additional language being a plus., • Degree/Diploma in Hospitality/Tourism would be a plus., • Excellent communication and customer service skills. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Service: Greet guests warmly, take drink orders, and provide excellent customer service throughout. Beverage Preparation: Prepare alcohol and non-alcoholic beverages according to the established sequence of service. Inventory Management: Monitor stock levels, restock supplies, and assist with inventory control. Teamwork: Collaborate with and management to ensure smooth bar and restaurant operations. Cleanliness & Safety: Keep the bar area clean, organized, and compliant with health and safety regulations. Qualifications & Experience • Previous experience within a bar/restaurant, preferably in a hotel environment., • Fluency in English, with an additional language being a plus., • Degree/Diploma in Hospitality/Tourism would be a plus., • Excellent communication and customer service skills. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Support: Assist waiters in delivering attentive and efficient service to all guests. Table Setup: Prepare and set tables, replenish cutlery, napkins, and bread as needed. Food & Beverage Assistance: Serve bread, water, and assist with clearing plates and resetting tables. Teamwork: Coordinate with waiters, kitchen, and bar employees to ensure smooth service flow. Cleanliness: Maintain cleanliness and hygiene of workstations and service areas. Qualifications & Experience • Proven experience in a restaurant or hotel environment preferred., • Fluency in English., • Basic knowledge of food service standards., • Good communication and teamwork skills., • Positive attitude and willingness to learn. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Support: Assist waiters in delivering attentive and efficient service to all guests. Table Setup: Prepare and set tables, replenish cutlery, napkins, and bread as needed. Food & Beverage Assistance: Serve bread, water, and assist with clearing plates and resetting tables. Teamwork: Coordinate with waiters, kitchen, and bar employees to ensure smooth service flow. Cleanliness: Maintain cleanliness and hygiene of workstations and service areas. Qualifications & Experience • Proven experience in a restaurant or hotel environment preferred., • Fluency in English., • Basic knowledge of food service standards., • Good communication and teamwork skills., • Positive attitude and willingness to learn. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.