DC Global Talent Inc.
Ibiza
This position needs relocation to Grand Cayman. We are seeking a highly motivated and detail-oriented Night Auditor for a luxury boutique hotel. As the Night Auditor, you will be responsible for overseeing the hotel's operations during the overnight shift, ensuring the accuracy of financial transactions, maintaining a welcoming atmosphere for guests, and ensuring smooth and efficient hotel operations. This position is critical to the daily success of the hotel and will require a proactive, service-oriented individual who thrives in a dynamic environment. Key Responsibilities: • Guest Service & Hospitality:, • Provide exceptional guest service to ensure the satisfaction of our overnight guests., • Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring a personalized experience., • Assist with check-ins and check-outs during the overnight hours., • Monitor the hotel’s security system and ensure the safety and security of guests and staff., • Night Auditing & Financial Duties:, • Perform all night audit functions, including balancing and verifying daily hotel financial transactions and reports., • Reconcile the hotel’s daily revenue, ensuring that all charges are correct and properly accounted for., • Process nightly financial reports and ensure accuracy in billing and revenue distribution., • Ensure proper coding and reconciliation of hotel charges and credits., • Operational Duties:, • Ensure all reports, guest folios, and room status updates are complete and accurate., • Maintain accurate records of any guest issues, incidents, or requests and follow through to resolution., • Communicate and work closely with the day shift team to ensure smooth transition and update on key operational matters., • Administrative Tasks:, • Complete end-of-day financial processes and submit required documentation to the accounting team., • Assist in maintaining cleanliness and orderliness of the front desk area., • Support the management team by providing feedback on guest preferences, issues, and operational insights. Qualifications: • Experience:, • Previous experience in a hotel or customer service environment, preferably in a similar role (Night Auditor, Front Desk Agent, or similar)., • Experience in handling cash, credit transactions, and performing audits is highly preferred., • Skills:, • Strong attention to detail and ability to work independently., • Excellent communication and interpersonal skills., • Proficient in hotel management software (e.g., Opera, Protel, or similar) and Microsoft Office Suite., • Knowledge of accounting principles and financial procedures is a plus., • Other Requirements:, • Ability to work the overnight shift (typically 10:00 PM to 7:00 AM)., • A professional and polished appearance in line with the hotel’s luxury standards., • Strong problem-solving skills with a focus on guest satisfaction and resolution., • Ability to multitask and thrive in a fast-paced environment.
Alexandra D.Propietario/a•Active 2 years ago