Jobs, courses & advice in hospitality•11-50 empleados
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We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will be responsible for supporting the Concierge Team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals. • You will act as the point of reference for guests who need assistance or information and attend their wishes and requirements outside hotels like arranging dining reservations, events, excursions, transportation etc. upon request from hotels and local residents • You will build knowledge, relationships and partnerships with local community and businesses that can add value and enhance guests’ stay. WHAT YOU’LL BRING: • Customer service drive with outstanding communication and active listening skills. Excellent problem-solving and multitasking skills. Relationship driven. Excellent knowledge of the use of technology. • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic. • You will have a relevant professional qualification or hotel school diploma and bring a wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years. Proven previous experience as Concierge or relevant role in customer service is an advantage. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will be responsible for the day-to-day beverage operations of the F&B outlet to ensure our guests receive nothing but the best experience. • Beverages are your passion, you will assist with creating and maintaining the beverage menu’s our hotel will offer, exceeding our guests expectations every time with a focus on hot beverages including coffees, tea’s and others. • You are aware of the latest trends and continuously innovate to ensure our offering remains at the very top of what is being offered around the world. • By taking part in a daily team briefing pre-service, you ensure you are well-informed of the daily happenings around the hotel as well as the upcoming service. WHAT YOU’LL BRING: • You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence. • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. • As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team. • You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will work with the Guest Experience team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals. • You will preserve the legendary status of our hotels. Seeking content and sharing stories to create legendary moments. Looking for opportunities to create special experiences across the guest journey. • You will own story telling. • You will maintain a long term and detailed view of our guests to enable us to truly know and understand them. WHAT YOU’LL BRING: • Customer service drive with outstanding communication and active listening skills. Excellent problem-solving and multitasking skills. Relationship driven. Excellent knowledge of the use of technology. • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic. • You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years. Proven previous experience in a similar or in a relevant role in customer service is an advantage. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will create real connections and meaningful relationships by utilizing collective intelligence from all sources. • Our Front Office Agent are responsible for acting as a hotel ambassador during their day. This will include showing guest’s round during their check in process and conducting daily duties in an efficient and timely manner, such as upselling and checking that reservations instructions are being followed, all to ensure our guests receives nothing but the best experience. • Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Front Desk Agent. WHAT YOU’LL BRING: • High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond. • Communication is what keeps our departments running perfectly. Our Front Desk Agent must communicate with other departments and extended hotel team in order to ensure the alignment remains. • You will have previous experience in Front Desk, Guest Relations is preferred. High level of English and local hotel language, additional languages are an advantage. Working knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • Acts as an air traffic controller for all incoming guest requests and cases. Proactively manages all administrative and technical requirements to ensure seamless guest experience. • Your will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during their day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures and accurately taking, recording and delivering guest wake-up calls, all to ensure our guests receives nothing but the best experience. • Sometimes our guests have special requests involving taking messages, printing and setting up Fax machine lines and help on special occasions. Most of these requests are fulfilled by our Guest Telephone Operators. WHAT YOU’LL BRING: • Customer service drive with outstanding communication and active listening skills. Excellent problem-solving and multitasking skills. Relationship driven. Excellent knowledge of the use of technology. • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic. • You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You are responsible to provide professional and personalized service to ensure our guests receive nothing but the best experience. • You should be knowledgeable of in-suite services, technology and amenities, hotel services and city-wide activities. • You will ensure the allocated guest rooms are ready on time and all special requests have been prepared. Work with other operating departments, notably front office, and Food & Beverage, to manage VIP guests/customers' requests. • Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure. Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest. • You will be responsible for packing, unpacking, serving Food & Beverage requirements in the room and liaising with other departments to have seamless access and service to the suite/rooms. WHAT YOU’LL BRING: • You have a talent for problem-solving, attention to detail and the ability to quickly adapt to a constantly changing environment. • As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done. • You will be knowledgeable of PMS, payroll and purchasing systems and be computer literate. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will take an integral part of the day-to-day operations of the restaurant to ensure our guests receive nothing but the best experience. • You will be in charge of leading the team of hostesses, managing and maximizing reservations, liaising with regular guests and ensuring immaculate personal presentation of the team. • You will also be in charge of warmly greeting our guests, escorting them to their tables, farewelling at the end, responding to guest enquiries by email or telephone, by being well versed and holding a strong knowledge of the offerings in the outlet, you are able to convert enquiries into reservations which will assist in the outlet achieving their targets. • You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none, and they are able to assist our guests in the best possible way and help with cross selling other outlets. WHAT YOU’LL BRING: • You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times. • You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence. • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will greatly contribute to the processes and activities that create and promote the hotel's culture, values and bring the Company Philosophy “We Care” to life, ensuring our employees and guests receive nothing but the best experience. • You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receive nothing but the best experience. • Some of your duties will include to handle luggage delivery and collection. • As our Doorman, you will provide all passers-by and visitors with a positive first impression of the hotel. • You’ll also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day. You will support the luggage porters and other doormen and drivers to make sure the guest experience is flawless. WHAT YOU’LL BRING: • You’ll bring your unique personality and passion to the role and the team. • You have a talent for greeting guests and building relationships with them • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic. • You will be excellent presented at all times WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will greatly contribute to the processes and activities that create and promote the hotel's culture, values and bring the Company Philosophy “We Care” to life, ensuring our employees and guests receive nothing but the best experience. • You will be responsible for greeting guests as they arrive for their stay, making them feel at home, to ensure our guests receive nothing but the best experience • You’ll also assist guests during their stay, helping with luggage, providing transport around the city, and communicate your expert knowledge on the hotel facilities and local area. • You will support the other luggage porters and doorman and drivers to make sure the guest experience is flawless. • You will show flexibility working during the day and during the night shift depending on operational needs in order to provide seamless service to our guests. WHAT YOU’LL BRING: • You’ll bring your unique personality and passion to the role and the team. • You have a talent for greeting guests and building relationships with them • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic. • You will be excellent presented at all times WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO • You will be responsible for spearheading the day to day operations of the restaurant to ensure our guests receive nothing but the best experience. • You’ll also be jointly responsible for hiring, mentoring and developing the team by implementing a cohesive training and development program within the department. • You are in charge or monitoring revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost, payroll and other expenses. • By holding a daily team briefing pre-service, you ensure the full team is well informed of the daily happenings around the hotel as well as the upcoming service. WHAT YOU’LL BRING: • You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence. • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. • As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team. You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We’re seeking young talent like you to join our outstanding team. Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. Date: 14th and 15th of June Location: Barcelona (exact location will be revealed to selected candidates only) WHAT YOU’LL DO: You will be responsible for the day to day operations of the bar to ensure our guests receive nothing but the best experience. • Cocktails are your passion, you will assist with creating and maintaining the beverage menus our hotel will offer, exceeding our guests expectations every time. • You will also be in charge of training and mentoring the entire restaurant team with a focus on cocktails, ensuring their knowledge is second to none and they are able to assist our guests in the best possible way. • You are aware of the latest trends and continuously innovate to ensure our offering remains at the very top of what is being offered around the world. WHAT YOU’LL BRING: • You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence. • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. • As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team. You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants. WHAT YOU’LL GET : • Competitive Salary Package • World-class Development Opportunities • Complimentary stays with breakfast included in our sister hotels. Stay up to twice a year at each hotel! • Private Medical Insurance • Life Insurance • Company provided transportation to and from work.
We are looking for a Sales Manager / Account Executive to act as the liaison between our potential clients and hosco. Your role will be to develop new relationships with potential partners of hosco and manage the entire Sales funnel accordingly. You will create new partnerships through both inbound management and outbound efforts and will be supported by our CRM (Salesforce) and team of market research and SDRs. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable sourcing new sales opportunities, cold calling potential clients, generating interest, qualifying prospects and closing new deals every week. Some of your key responsibilities: - Identify key target clients (and decision makers) in your assigned territory/market - Source new sales opportunities through inbound lead follow-up via Sales Development team and personal outbound cold calls and emails as required - Organise a proper agenda for online demos and sales trips - Lead optimal follow-ups and the overall negotiation process - Effectively manage deal closer process and handle client objections effectively - Contribute to the overall sales strategy of assigned market and commercial division Requirements: - Minimum of 3 years experience working in sales - Proven influencing, negotiation and deal closure skills with a variety of mid to senior level stakeholders - Experience working with KPIs and an in depth knowledge of how to monitor and work towards performance metrics - The tenacity, resilience and creative thinking to identify and secure new business. - You are passionate about sales! - You are fluent (native or near-native level) in English and French - You want to produce tangible results, proven experience working with and exceeding targets - You are engaging, enjoy problem solving and can prioritize and work autonomously - You are eligible to work in the EU
We are seeking a dedicated individual to join our Commercial Project team, responsible for driving growth, retention, and expansion of our partner education providers' portfolio. Our partners encompass a diverse range of institutions, including traditional schools, universities, online learning providers, and governments. As a member of this team, you will deliver a wide array of services to our Education and Government partners. As part of the team, your responsibilities will include: Project Management: - Collaborating with the team to support project execution, ensuring alignment and progress across all involved departments according to the project timeline. - Assisting in ensuring that all deliveries adhere to the established deadlines outlined in the project retroplanning. - Working closely with external stakeholders to ensure alignment among all companies regarding deliverables and deadlines. Education Marketing and Courses Directory: - Supporting marketing campaigns with education partners - Assisting with the sourcing and curation of courses and content to include in the Hosco Course Directory. Other Ad-Hoc Projects: - Assisting the team with various internal projects. - Participating in projects aimed at analyzing performance and identifying best practices within the team. About you - Native French speaking - You must be fluent (written and spoken) in English, any additional language a plus! - You must be excited about working for a fast moving start up - You should have strong analytical skills and a good knowledge of Microsoft Excel. - You must be enrolled in a University or post secondary education (don’t forget you will need to provide an internship agreement) - You should have a strong sense of organisation - You are passionate for the hospitality industry and desire to learn and grow within the field - You should have excellent communication skills
Your ultimate goal as Brand Ambassador and Customer Success - Education Intern will be to contribute to the overall strategy to grow awareness, engagement and retention with Hosco from schools, students and alumni. You will assist Career/Education Relations Managers and Executive in their day to day efforts on their respective markets and work closely with Hosco’s marketing, brand and product divisions. More specifically, your role will encompass the following responsibilities, reporting to Lauranna Gardey, Senior Education Relations Manager: School Relations (60%) You will contribute to: - Setup of all new partners on Hosco and Salesforce - Management of all incoming support requests, through all channels (intercom, calls or emails) - Consolidation of all product and salesforce requests and ideas and management of relation with the Product and Commercial Operations’ teams - Assist in onboarding of new partners and their respective teams assigned to you, ensuring both optimal usage of the platform features and member’ registration/usage - Delivery of task-related emails to boost usage, adoption and advocacy of specific partners assigned to you - Set-up of ad-hoc check-in calls, meetings or emails to foster usage, adoption and advocacy of specific partners assigned to you - Delivery of ad-hoc projects aiming at supporting the Education relations team and partners Brand Ambassador support (40%) You will contribute to: - Delivery of offline community engagement initiatives involving education and industry partners as well as professionals. These may include the localization of global Hosco content or events’ initiatives to specific regions Requirements: - Tech-savvy and analytical - Proven ability to lead efficient communication with partners - Entrepreneurial mindset with strong organizational skills - Fluency in English and Portuguese - You are able to provide an internship agreement from your University or similar
If you wish to join a fast-paced, no-ego, ambitious environment where you feel you can make a difference and take ownership, Hosco might just be the place for you! About the role: Your ultimate goal as Brand Ambassador and Customer Success - Education Intern will be to contribute to the overall strategy to grow awareness, engagement and retention with Hosco from schools, students and alumni. You will assist Career/Education Relations Managers and Executive in their day to day efforts on their respective markets and work closely with Hosco’s marketing, brand and product divisions. More specifically, your role will encompass the following responsibilities, reporting to Lauranna Gardey, Senior Education Relations Manager: School Relations (60%) You will contribute to: - Setup of all new partners on Hosco and Salesforce - Management of all incoming support requests, through all channels (intercom, calls or emails) - Consolidation of all product and salesforce requests and ideas and management of relation with the Product and Commercial Operations’ teams - Assist in onboarding of new partners and their respective teams assigned to you, ensuring both optimal usage of the platform features and member’ registratio. Requirements: - Tech-savvy and analytical - Proven ability to lead efficient communication with partners - Excellent communication and representation skills - Entrepreneurial mindset with strong organizational skills - Fluency in English and Italian - You are able to provide an internship agreement from your University or similar
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Recepcionista de fin de semana para un hotel pequeño. Con experiencia en atención al cliente . Indispensable saber inglés y español y viviré en Barcelona
Foreign Exchange Sales Consultants - Barcelona Job Description Foreign Exchange Sales Consultants – Barcelona, Spain- Full Time Exciting opportunities have arisen in our Spanish operation to build a career with one of the most successful independent retail foreign exchange groups. We are dedicated to developing the skills of individuals and to help them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for: · Buying and selling foreign currencies · Money transfers · Credit card advances and much more. Additional Information: · It is essential that you have previous Retail or Customer Service Experience · You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs. · The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. · In return for your commitment, we’ll offer you in-depth training and development, competitive pay, and an exciting incentive scheme for hitting sales targets. · You must have the ability to work under pressure · Hours - 37.5 hours per week working 5 out of 7 days between the hours of 7:45 am to 11 pm. · You must be eligible to work full time in Spain Job Types: Full time The estimated start date will be immediately Salary: 17,000 to 20,000 plus incentives
We keep moving! At Konecta we are looking for Customer Service and Retail sector professionals, do you identify yourself? We have a super innovative and groundbreaking project. We are a company that is driven by a passion for taking on demanding challenges and projects. We are looking for attitude, dedication and willingness to investigate and find the best solutions for every need. We know the market, we rely on technology and we innovate to jointly take on the challenges that the Retail and Contact Centre market is demanding of us. At the moment, we need to incorporate new talents to develop CUSTOMER SERVICE functions WITH THE SWEDISH, NORWEGIAN OR DANISH LANGUAGE, to work with an important brand in the fashion sector. We are looking for enthusiastic, committed people with a great ability to learn. Experience is not a prerequisite, we will teach and prepare you. What do we offer you? - TELEWORKING - Full time - Joining a company with the possibility of career development, continuous training and stability. -22k annual salary -Time zone from 8.30 a.m. to 7 p.m. What do we need? -High level of SWEDISH, NORWEGIAN OR DANISH LANGUAGE. -High level of English Languaje. Can you feel the feeling? Let us meet you! ¡Seguimos en movimiento! En Konecta buscamos profesionales del sector Atención al Cliente y Retail, ¿te identificas? Tenemos un proyecto súper innovador y rompedor. Somos una empresa a la que nos mueve la pasión por asumir retos y proyectos exigentes. Buscamos actitud, dedicación y ganas de investigar y encontrar las mejores soluciones para cada necesidad. Conocemos el mercado, nos apoyamos en la tecnología e innovamos para asumir conjuntamente los retos que el mercado del Retail y Contact Center nos está demandando. En estos momentos, necesitamos incorporar nuevos talentos para desarrollar funciones de ATENCIÓN AL CLIENTE EN IDIOMA SUECO, NORUEGO O DANÉS, para trabajar con una importante marca del sector de la moda. Buscamos personas entusia
Have you always wanted to combine your passion for the travel and tourism industry with your customer service skills? You want to work with an amazing team that is setting the trend in airline loyalty programme management. Then we are looking forward to meeting you! At ADM VALUE we are recruiting telephone agents for one of our prestigious clients (airline company). We are looking for: - 8 telephone agents native level of French with advanced level of English. - 2 telephone agents native level of German with advanced level of English. - 2 telephone agents native level of Portuguese with advanced level of English. Assist customers with their requests via email and telephone. Help to achieve production and quality targets in terms of customer service and provide as much support as possible. Help to improve our customers' experience on a daily basis. Advanced level of English to provide support when needed. Good communication and people skills. Proactive and multitasking skills. Work experience in customer service will be an asset. Eager to learn and grow day by day. Contract of 39h - indefinite contract Training and start of contract on 22 May Tasks Assist customers with their requests via email and telephone. Requirements Native level of French or Portuguese or German. Advanced level of English to provide support when necessary. Good communication skills and people oriented. Proactive and multitasking skills. Work experience in customer service will be an asset. Possession of NIE
Movimiento y carga de maletas y acompañamiento de los clientes a sus habitaciones.
What’s the job? As Bellperson you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Report to the Front Office Manager. Your day-to-day • Greet all guests upon arrival. • Assist guests with luggage to their rooms promptly when checking in and upon checking out. • Promote all hotel functions and facilities. • Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures, basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. • Remove trash, papers, cans, bottles, cups, etc., in lobby area. • Assist guest with general information when Front Office is not available. • Knowledge of the community and area in which the hotel is located to assist guests with information on special events • Polish and clean bell carts daily. • Assist guests into automobiles or taxi. • Prevent entrance of unauthorized or undesirable persons. • Quickly respond to guest requests in a timely and friendly matter. What we need from you • Bachelor’s degree in hospitality or related field. • 2+ years’ experience working in hotels. • Must be fluent in local language and English, additional languages will be highly valuable. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates. • Room for professional growth in one of the largest hospitality companies. • Training programmes and access to IHG’s training tool. • Meals whilst on duty. • Uniform and laundry service. • Private health insurance discount. • Cool environment and lots of fun! :)
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