Hosco

About the job - Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience. - To build a good rapport with all residents and resolve and complaints/ issues quickly. - Ensuring a smooth check-in and check-out of students. - Ensuring all documents and payments have been received before student’s arrival and that rooms are ready. - Ensuring welcome pack documents are completed on check-in. Thereafter that the correct charges are levied to student accounts on check-out. - Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk. - Assist the Residence Manager as directed with in-house administration. - Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service. - Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area. - Responsible for the signing in and out of guests, and where relevant, keys. Assisting with general building security by monitoring who enters and leaves building and to report anything suspicious to the Assistant Manager or Residence Manager. - Responsible for accepting mail and parcels for residents; staff and distributing them correctly and efficiently using in-house system. - Process all in-house related requests including Extension of Tenancy, Room moves, Transfer of Tenancy. - Key to the handling of Sales Enquiries and the Letting Process, as well as property viewing where and as requested. - Complying with policies and procedures to ensure any changes are understood and carried out. - Liaising with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis. Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation. A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service. Language required: Portuguese. English is a plus The company Livensa Living is one of the foremost operators of student residences in the Iberian Peninsula. Livensa living is owned by Temprano Capital which currently has 10,000 beds either in operation or under development across Spain & Portugal. Livensa Living is a Student Residence brand that believes housing is at the very heart of the student experience, Setting a new market standard, we aim to create an unforgettable experience in our student accommodation whilst also redefining student life. Livensa Living focuses on superior design to create contemporary physical environments which promote communal life; are conducive to study and ensure security and wellbeing. Born in 2019, in less than 4 years, we have 20 student residences in different locations of Spain and Portugal: Barcelona, Bilbao, Coimbra, Granada, Lisbon, Malaga, Madrid, Pamplona, Porto, Salamanca, San Sebastian, Seville, and Valencia.

5 hours agoBadajoz, Extremadura, Spain

Apply

The Lounge Senior Supervisor will be responsible for the day to day running of the operation of the Emirates Lounge at Heathrow Airport. You will be responsible for managing the execution, direction and coordination of all lounge operating procedures. This can include but not be limited to organizing schedules, liaising with other departments and suppliers. As the Lounge Senior Supervisor you will ensure staff are aware of the role expectations and what their duty entails. You will play a major part in supporting, leading and delivering exceptional food and service, maintaining the high reputation of DO & CO with our partners. You will always aim to be a great leader, enjoy taking full responsibility for your actions and encourage team success. We are looking for someone who is good at building great partnerships with our client, Emirates Management Team on site and DO & CO family at our DO & CO unit. - To supervise lounge staff and ensure that they provide high quality products and service to passengers, while being the main point of reference for Emirates staff as well as guests in the event of remarks, suggestions and complaints - To take ownership on your shift to ensure the staff keep the lounge well-stocked and clean in line with specification - Deliver excellent customer service with an in-depth knowledge of our products and services - Grooming as per standard, wearing your uniform with pride. Engaging with guests and ready to go the extra mile with a smile. - Proactive and professional when taking food orders and serving food/beverages. Assisting with any ad-hoc duties when required - Plan, manage, lead, deliver and present the food and beverages as per the food specification - Manage and lead the Lounge team, which will include Lounge Hosts, Lounge Front of House, and Lounge Chefs. - Supervise the work completed to operate the lounge - Ensure the quality of food, guest services. Hygiene, cleanliness and tidiness of all service areas achieve customer satisfaction - Support the Emirates Lounge Manager with staff performance through regular one to one meetings and appraisals - Taking responsibility for all your actions, support your team, and celebrate successes as a family - Check with passengers to ensure that they are enjoying their meals and immediately follow up on any issues, queries or complaints - Describe and recommend wines and spirits to passengers - Anticipate customers needs by proposing additional meals or drinks - Check preparations for the next day by the end of the night shift and instruct the team to do additional tasks in case the preparations do not meet the requirements - Coordinate and plan production to ensure a full buffet throughout the day, but avoid wastage at the end of he day by over-production - Communicating with staff regarding shift plan changes or extended work hours due to flight delays - Write an informative shift report at the end of each shift, summarizing important events and occurrences during the shift - Submit any other necessary paperwork to Emirates or DO & CO contacts on a daily basis, as instructed by the Lounge Manager - To uphold all Health and Safety, EHO, accident reporting, and other mandatory training schedules are fully adhered to and records completed are up to date - To be responsive to, and organize roster changes, communicating any changes to the relevant staff in a timely manner appropriately and updating payroll as required - Willingness to help other team members wherever possible and to understand the flexibility required when business levels peak - To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

2 days agoHounslow, England, United Kingdom

Apply

Buscamos un perfil con buenas habilidades comunicativas e interpersonales, alta capacidad de planificación. Entrará formando parte del equipo de Planificación y Proyectos de Mejora Continua, garantizando la consecución de los objetivos e implementando diferentes medidas y cambios en la gestión de procesos y personas. - Analizar, diseñar y revisar los cambios en los procesos clave y operativos, planificando el desarrollo tecnológico y la eficiencia. - Asegurar la estandarización y homogeneidad de los procesos y la evaluación de su ejecución, a través de las auditorías de calidad y/o del seguimiento de la implementación de proyectos. - Detectar y evaluar oportunidades de mejora en la ejecución de los procesos, diseñando propuestas que mejoren el rendimiento de los mismos. - Promover la colaboración entre las áreas funcionales del negocios, comprendiendo la necesidad de todas las partes, para la consecución de un objetivo común. - Impulsar la adopción de los cambios en los procesos, y garantizar el apoyo funcional a su ejecución, a través de la comunicación y formación. - Proponer, seguir y fomentar planes de acción para mejorar resultados y alcanzar objetivos. - Creación y seguimiento de KPI's en función de las necesidades de la empresa. As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

2 days agoMadrid City Center, Madrid, Community of Madrid, Spain

Apply

En Iberostar estamos buscando incorporar un/a Ayudante de Animación a nuestro Iberostar Selection Sábila 5* pero antes de saber más sobre la posición, creemos que es importante que sepas un poco sobre Iberostar Group: · Somos una empresa 100% familiar (Concretamente, una familia de más de 30.000 compañeros/as). · Tenemos presencia en 35 países y nuestras oficinas centrales están en Palma de Mallorca. · Nuestros valores son muy importantes para nosotros, todas nuestras acciones van acorde a ellos. (Pasión, Responsabilidad, Transparencia, Creatividad y Humildad). · Somos pioneros en turismo responsable (Revisa nuestro movimiento Wave of Change para saber más). Las vacaciones son una oportunidad única para aprender, adquirir hábitos saludables y hacer amigos de otras partes del mundo. Así lo entendemos en Iberostar, y es precisamente esta filosofía que inspira nuestro programa de actividades. Tu misión principal será realizar actividades divertidas y creativas que hagan a nuestros huéspedes sentirse mejor en cuerpo, mente y alma. ¿Cómo será tu día a día? - Impartirás clases dirigidas con adultos de una forma recreativa para que consigan conectar consigo mismos y escuchar a su cuerpo. - Con el apoyo del Jefe de Departamento prepararás las clases de Aqua Gym, Yoga, Pilates, Spinning, etc. - Adaptarás el nivel de las clases a los asistentes para que todos disfruten, se sientan cómodos y bienvenidos. - Garantizarás que el espacio y herramientas necesarias para la actividad estén preparadas y cumplan con los estándares de calidad y limpieza antes y después del inicio de estas. - Te encargarás de que los participantes usen las herramientas de forma correcta para asegurar su seguridad y evitar posibles accidentes. - Ofrecerás una atención profesional y eficiente a nuestros huéspedes. - Informarás de forma continúa a los huéspedes sobre las actividades que se van a desarrollar durante el día y la semana, siempre de forma amable y cálida. - Atenderás consultas de los clientes, de manera eficaz y profesional. - Cooperarás con los diferentes departamentos para la difusión del programa de actividades. Requisitos ¿Cuál es la persona ideal para este puesto? - Vocación por la atención al cliente. - Actitud dinámica, proactiva y creativa. - Imprescindible nivel alto de inglés, altamente valorable alemán. - Flexibilidad horaria. Se ofrece - Jornada completa. - Turnos y días libres rotativos. ¿Qué podemos ofrecerte? - Trabajar en un entorno inspirador que apuesta por las personas, los valores y un modelo de turismo responsable. - Beneficios de empresa: descuentos en todos nuestros hoteles y en otros servicios y productos como seguro de salud, viajes, ocio y mucho más; ser miembro de la Comunidad Iberostar Vitality (nuestro programa de empresa saludable y de bienestar para el empleado). - Oportunidad de progresión dentro de la compañía: variedad de oportunidades y proyectos que te permitirán desarrollar tu potencial y crecer profesionalmente todos los días, además de poder acceder a nuestro Campus Elearning desde tu primer día. ¿Te suena retador? Inscribete y estaremos encantados de ampliarte más información. Sumate al equipo #WeAreIberostar. At Iberostar tourism is care, care for business, care for our people, and the destinations we operate in. It is the bond we build with communities, cultural diversity, and the virtuous circle formed by people caring for other people and the environment. It is being passionate about what we do and how we do it and sharing this passion with all our more than 5,6 million guests around the world. We are much more than a hospitality company. We are a family composed of +30,000 persons from +95 nationalities sharing the same strong values that have maintained our family business for more than 65 years and have helped us to create our corporate culture and shape our vision for the future. Discover more about what being part of our team looks like at our Life page! #WeAreIberostar

2 days agoSanta Cruz de Tenerife, Canary Islands, Spain

Apply

En Iberostar estamos buscando incorporar Camareros/as de Pisos a nuestros equipos en los hoteles Iberostar Hotels & Resorts situados en la zona Sur de Tenerife, pero antes de saber más sobre la posición, creemos que es importante que sepas un poco sobre Iberostar Group: · Somos una empresa 100% familiar (Concretamente, una familia de más de 30.000 compañeros/as). · Tenemos presencia en 35 países y nuestras oficinas centrales están en Palma de Mallorca. · Nuestros valores son muy importantes para nosotros, todas nuestras acciones van acorde a ellos. (Pasión, Responsabilidad, Transparencia, Creatividad y Humildad). · Somos pioneros en turismo responsable (Revisa nuestro movimiento Wave of Change para saber más). Si esto te resulta interesante… puede que este sea tu sitio. Como Camarero/a de Pisos, tu rol se basará en: - Cumplir con las tareas encomendadas por el/ la Gobernante/a, Subgobernante/a. - Limpieza de habitaciones. - Colocación de amenities – minibar. - Composición de los carros de limpieza. - Tareas auxiliares de limpieza y arreglo de pisos. - Preparar, transportar y recoger los materiales y productos necesarios para la limpieza y mantenimiento de habitaciones. - Ayudar a las camareras de pisos con el transporte de la ropa sucia a lencería y repartir la ropa limpia. Requisitos ¿Qué buscamos en ti? - Experiencia en limpieza en hoteles de categoría similar. - Proactividad y trabajo en equipo. - Residencia cerca del puesto vacante. Se ofrece - Incorporación inmediata. - Jornada completa. ¿Qué beneficios tendrás? - Trabajar en un entorno inspirador que apuesta por las personas, los valores y un modelo de turismo responsable. - Un paquete de atractivos beneficios como: descuentos en todos nuestros hoteles y en otros servicios y productos como seguro de salud, viajes, ocio y mucho más; ser miembro de la Comunidad Iberostar Vitality (nuestro programa de empresa saludable y de bienestar para el empleado que incluye clases online de yoga semanales, gimnasio virtual, planes nutricionales, etc.). - Oportunidad de progresión dentro de la compañía: variedad de oportunidades y proyectos que te permitirán desarrollar tu potencial y crecer profesionalmente todos los días, además de poder acceder a nuestro Campus Elearning desde tu primer día. At Iberostar tourism is care, care for business, care for our people, and the destinations we operate in. It is the bond we build with communities, cultural diversity, and the virtuous circle formed by people caring for other people and the environment. It is being passionate about what we do and how we do it and sharing this passion with all our more than 5,6 million guests around the world. We are much more than a hospitality company. We are a family composed of +30,000 persons from +95 nationalities sharing the same strong values that have maintained our family business for more than 65 years and have helped us to create our corporate culture and shape our vision for the future. Discover more about what being part of our team looks like at our Life page! #WeAreIberostar

2 days agoSanta Cruz de Tenerife, Canary Islands, Spain

Apply

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Discover Barcelona while enjoying the defining luxuries of the Renaissance Barcelona Hotel. Conveniently situated in the heart of Barcelona, Spain, the hotel's location puts travelers near bountiful shopping, fine restaurants and a wealth of entertainment. Within walking distance of Paseo de Gracia, the city's world-renowned avenue filled with impressive architecture, exceptional shopping and prominent business destinations, this stylish hotel in Barcelona aptly offers exceptional service and contemporary designs. Whether traveling for business or leisure, the lodging's well-appointed guest rooms feature luxury bedding ensembles, individual climate control, high-speed Internet, cable/satellite service and modern bathrooms to provide travelers with everything needed for a remarkable hotel experience in Barcelona, Spain. On-site steakhouse dining and a relaxing lounge offer exciting food and beverage options and the hotel's impressive event venues are ideal for business meetings, conferences and social events.

2 days agoBarcelona, Catalonia, Spain

Apply

Supports the Marketing Manager with all main marketing tasks and has a specific role leading the day-to-day activities for the Hotel and Outlets communication & social media channels, always supervised by the Marketing Manager. Establish long-range objectives and specify the strategies and actions to achieve them. Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. Establish a positive online presence for the restaurants & bars by integrating outlet specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel’s overall business. Safety and Security - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Policies and Procedures - Follow company and department policies and procedures. - Protect the privacy and security of guests and coworkers. - Maintain confidentiality of proprietary materials and information where applicable. - Ensure uniform, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Perform other reasonable job duties as requested by Supervisor Policies and Procedures / Políticas y procedimientos - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Maintain confidentiality of proprietary materials and information. - Perform other reasonable job duties as requested by Supervisors DIGITAL PLATFORMS - Manage day-to-day activities of select social media channels. - Research and image sourcing of Social Media creative content. - Provide day-to-day support on select social media channels. - Help distribute content across social platforms, content calendar, content library, adding new content of events etc. - Optimize tags across multiple distribution outlets. Linking content to ongoing local, national and global events; both within the hotels, restaurants and bars industry but also all lifestyle related occurrences. - Monitor community feedback in real-time and assist with fan engagement. - Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations. - Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. - Assist with content seeding efforts, including narrative, copywriting and storytelling always following brand voice. - Establish a positive online presence for the Hotel by integrating property-specific and brand messaging in a compelling and valuable way for participants. - Provide day-to-day analysis of data from listening and CMS tools. - Create and manage reporting, profile moderation, outreach activities, etc. - Develop relationships with clients and working closely with them to learn their business and communication needs. - Interact with corporate e-commerce, strategic alliances and other corporate departments to verify leadership of the Hotel in any e-marketing opportunities. - Research Social Media opportunities for all market segments: business transient, leisure, group catering, food, and beverage. - Assist with development and pull-through of Social Media brand strategy and overarching reports. - Keep apprised of all relevant client, industry and market developments. - Uncover solicitation opportunities for managers in each market. - Serve as a resource for the sales team regarding distribution issues, questions, or new programs. - Observe, receive, and otherwise obtain information from all relevant sources. - Establish long-range objectives and specify the strategies and actions to achieve them. - Analyze information and evaluate results to choose the best solution and solve problems. - Produce a monthly Social Media report and present this at the regular PR meeting. - Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. - Verify marketing communications support regional, market, and Hotel business objectives and goals. - Support execution and fulfillment of projects as outlined on marketing and communications plans. - Verify adherence to Corporate Advertising and Marketing Communications standards, brand standards, and format guidelines. - Develop strong working relationships with outside vendors to verify quality, cost effective creative executions. - Verify marketing information provided to the property is accurate, complete, timely, and enables Hotel to meet or exceed guest expectations. - Responsible for updating Marriott Websites, Brand Website (via EDITION Brand Office) and other relevant digital platforms for the Hotel, Restaurants and Bars. PR & COMMUNICATIONS - Email Newsletters - Support Managing PR Activities through Purple PR, Local PR Agency and attend bi-weekly PR Meeting. - Manage all social channels for Hotel and restaurants & bar outlets, this includes content calendar, content library, adding new content of events, etc. - Work with the Restaurants & Bars and Culinary teams to create a credible series of industry nights, product launches, seminars, guest bar shifts, bar takeovers and menu launches. - Work with the Director of Culture & Entertainment to create a series of lifestyle events throughout the restaurants and bars. - Work with Marketing Manager and DOCE on brand activations, both internally and externally. - Manage the relationship with industry press for any events as well as award nominations. - Supports liaising with EDITION Brand Office on all required graphic design to ensure all marketing material is on brand and signed off and external suppliers, if needed. - Attend all bar related events and book in photographers, if required. - Manage the marketing budget supporting the Marketing Manager. - Supports marketing manager in guiding our main photography, design and translation preferred suppliers creating content photography, menus, invitations, marketing material, adverts and takes care of curated marketing translations, etc. ASSISTS MANAGEMENT - Perform general office duties to support the Sales & Marketing team (e.g., diary management, filing, sending emails, typing, etc). - Working with the Director of Sales & Marketing and/or Marketing & Communications Manager in developing, executing comprehensive content calendars for all online, and offline marketing activities. - Planning, developing and implementing effective marketing communication campaigns for the hotel (Rooms & Events, Restaurant & Bars) - Using the full marketing mix for the company is marketing communications. - Writing copy for all marketing collateral, including brochures, letters, emails and websites. - Understanding the product and customer profile and write thorough specs for each market segment / marketing channel. - Monitoring ongoing campaign, (Travel Ads, GDS, Online Marketing) spend against the budget, keeping accurate records, ROI and highlighting where variances occur. - Producing an accurate summary of total spend at the end of a marketing campaign and in the monthly marketing & PR summary report. - Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met. - Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion for each conference and exhibition. - Managing all marketing for the company and activities within the marketing department. - Developing the marketing strategy for the company in line with company objectives. - Coordinating marketing campaigns with sales activities. - Overseeing the company is marketing budget. - Together with The EDITION Brand Team, manage the creation and publication of all marketing material in line with marketing plans. - Planning and implementing promotional campaigns. Manage and improve lead generation campaigns, measuring results. - Working with the Marketing Communications Manager, DOSM & DOC&E to manage and monitor brand and corporate identity - Preparing online and print marketing campaigns. - Monitor and report on effectiveness of marketing communications. Creating, design and take care of efficient translations a wide range of different marketing materials. - Supporting and working closely with the Marketing Communications Manager and the EDITION Brand Office and designated design agencies and assisting with new product launches, coordinating and collating content for new initiatives including print/digital/ packages etc. - Be an expert in all systems (GDS, Hotelligence, TravelAds, etc) - Assisting the DOSM and Marketing Manager in managing the relationship with Local PR Agency, Purple PR, Digital HUB and Field Marketing Team. - Manage PR Activities through Purple PR and attends bi-weekly PR Meeting - Coordinates PR/ Social Activation via DOSM, DOC, Local PR Agency, Purple PR and the Brand Office. - Assisting the Brand Office in managing all online marketing campaigns, analyzing monthly reports and presenting findings, trends, etc. in the monthly sales meeting - Supporting Marketing Manager and DOCE with the Influencer and Ambassadors Program. - Be an EDITION brand ambassador, known as the ‘Brand Police’. - Manage the EDITION database and any email Marriott/EDITION marketing campaigns including METT, MAU, MEO. Guest Relations - Welcome and acknowledge each and every employee/guest with a smile, eye contact, and a friendly verbal greeting, using the employee’s/guest's name when possible. - Communication - Speak to guests and co-workers using clear, appropriate and professional language.

2 days agoGuindalera, Madrid, Community of Madrid, Spain

Apply

Are you passionate about Hospitality world? Do you have a minimum of 2-3 years of experience as a Income Auditor? At Hilton Barcelona, we are looking for a Income Auditor to be part of the Finance Team! Position purpose: As an Income Auditor, you will support the Audit Department in its efforts to ensure the maintenance of professional financial standards throughout the hotel. Specifically, the Income Auditor will perform the following tasks to the highest standards: Audit continually the financial processes within the hotel to ensure, internally, that best practice procedures are met. Recommend improvements to processes as required. Audit the hotel financials on a daily basis to ensure all logged financial reports are accurate. Audit the cash takings within the hotel to ensure accuracy and completion. Key Responsabilities: • Carry out daily checks of revenue via an Operations Audit as per hotel standards • Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs • Reconcile and monitor commissions, housekeeper and rate discrepancies, and Conference and Banqueting Revenue against daily function sheets • Spot-check Function Diary and the settlement of function bills. Requirements: Bachelor’s degree or equivalent Business Administration Minimum of 2 years’ mid-level management experience in accounting department of large organization Knowledge of Uniformed system of accounts Experience in hotel industry Microsoft office (Excel) proficiency Spanish & English (its a plus) Organized, attention to detail Capacity to work under tight deadlines Flexible Sus datos personales y curriculares podrán formar parte de nuestras bases de datos para participar en nuestros procesos de selección presentes y futuros y se conservarán durante un año máximo. Sus datos personales podrán ser comunicados a terceros que nos ayudan a la gestión de candidaturas, tales como proveedores de plataforma, servicios de alojamiento, así como en nuestro software y aplicaciones que pueden contener datos sobre usted. Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center. Settle in to a contemporary guest room with city views and amenities for work and relaxation including WiFi, a work desk and 32-inch plasma TV. Choose the Executive Room with a separate working area and exclusive access to the Executive Lounge with complimentary continental breakfast and refreshments, or select a fantastic suite for your comfortable accommodations. Stay connected with WiFi access in all public areas or visit the business center for an array of supportive and useful professional services including printing, faxing, photocopying and express mail. Host events and meetings in Barcelona, taking advantage of the 17 meeting rooms, professional expertise of the events team, and A/V equipment available for hire. Wind down after a busy day with a workout in the 24-hour fully equipped fitness center, or gather with friends and colleagues for a cocktail and tapas at The Vibe Bar and Terrace. Savour Mediterranean cuisine paired with the perfect glass of wine in Mosaic Restaurant. In the summer months enjoy the sunshine on one of two.

13 hours agoBarcelona, Catalonia, Spain

Apply

Funciones En Iberostar estamos buscando incorporar Cocineros/as a nuestro equipo en el hotel Iberostar Selection Anthelia 5*, pero antes de saber más sobre la posición, creemos que es importante que sepas un poco sobre Iberostar Group: · Somos una empresa 100% familiar (Concretamente, una familia de más de 30.000 compañeros/as). · Tenemos presencia en 35 países y nuestras oficinas centrales están en Palma de Mallorca. · Nuestros valores son muy importantes para nosotros, todas nuestras acciones van acorde a ellos. (Pasión, Responsabilidad, Transparencia, Creatividad y Humildad). · Somos pioneros en turismo responsable (Revisa nuestro movimiento Wave of Change para saber más). Si esto te resulta interesante… puede que este sea tu sitio. Como Cocinero/a, tú rol se basará en: - Elaborar, preparar, cocinar y presentar los platos establecidos. - Colaborar en los pedidos y conservación de materias primas y productos de uso en la cocina. - Colaborar en el montaje, servicio y desmontaje de bufetes. - Asegurar la calidad y el buen estado de las materias primas. - Revisar y controlar el material de uso en la cocina, comunicando cualquier incidencia al respecto. - Mantener la limpieza del área de trabajo. Requisitos ¿Qué buscamos en ti? - Experiencia de 2 años en la posición en Hotel o Restaurante. - Conocimiento de la partida del frío/caliente. - Habilidades para el trabajo en equipo y orientación al cliente. - Residencia en zona vacante. Se ofrece - Jornada completa. - Incorporación inmediata. ¿Qué beneficios tendrás? - Trabajar en un entorno inspirador que apuesta por las personas, los valores y un modelo de turismo responsable. - Un paquete de atractivos beneficios como: descuentos en todos nuestros hoteles y en otros servicios y productos como seguro de salud, viajes, ocio y mucho más; ser miembro de la Comunidad Iberostar Vitality (nuestro programa de empresa saludable y de bienestar para el empleado que incluye clases online de yoga semanales, gimnasio virtual, planes nutricionales, etc.). - Oportunidad de progresión dentro de la compañía: variedad de oportunidades y proyectos que te permitirán desarrollar tu potencial y crecer profesionalmente todos los días, además de poder acceder a nuestro Campus Elearning desde tu primer día. At Iberostar tourism is care, care for business, care for our people, and the destinations we operate in. It is the bond we build with communities, cultural diversity, and the virtuous circle formed by people caring for other people and the environment. It is being passionate about what we do and how we do it and sharing this passion with all our more than 5,6 million guests around the world. We are much more than a hospitality company. We are a family composed of +30,000 persons from +95 nationalities sharing the same strong values that have maintained our family business for more than 65 years and have helped us to create our corporate culture and shape our vision for the future. Discover more about what being part of our team looks like at our Life page! #WeAreIberostar

3 days agoSanta Cruz de Tenerife, Canary Islands, Spain

Apply

About the job - Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience. - To build a good rapport with all residents and resolve and complaints/ issues quickly. - Ensuring a smooth check-in and check-out of students. - Ensuring all documents and payments have been received before student’s arrival and that rooms are ready. - Ensuring welcome pack documents are completed on check-in. Thereafter that the correct charges are levied to student accounts on check-out. - Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk. - Assist the Residence Manager as directed with in-house administration. - Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service. - Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area. - Responsible for the signing in and out of guests, and where relevant, keys. Assisting with general building security by monitoring who enters and leaves building and to report anything suspicious to the Assistant Manager or Residence Manager. - Responsible for accepting mail and parcels for residents; staff and distributing them correctly and efficiently using in-house system. - Process all in-house related requests including Extension of Tenancy, Room moves, Transfer of Tenancy. - Key to the handling of Sales Enquiries and the Letting Process, as well as property viewing where and as requested. - Complying with policies and procedures to ensure any changes are understood and carried out. - Liaising with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis. Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation. A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service. Language required: Portuguese. English is a plus The company Livensa Living is one of the foremost operators of student residences in the Iberian Peninsula. Livensa living is owned by Temprano Capital which currently has 10,000 beds either in operation or under development across Spain & Portugal. Livensa Living is a Student Residence brand that believes housing is at the very heart of the student experience, Setting a new market standard, we aim to create an unforgettable experience in our student accommodation whilst also redefining student life. Livensa Living focuses on superior design to create contemporary physical environments which promote communal life; are conducive to study and ensure security and wellbeing. Born in 2019, in less than 4 years, we have 20 student residences in different locations of Spain and Portugal: Barcelona, Bilbao, Coimbra, Granada, Lisbon, Malaga, Madrid, Pamplona, Porto, Salamanca, San Sebastian, Seville, and Valencia.

4 days agoLisbon, Portugal

Apply

RECEPTIONIST Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Receptionist to join our supportive team in one of the UK’s leading restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Receptionist will include ensuring our guests receive a warm and professional welcome when they arrive, as well as a fond farewell when they leave. You will be able to offer information to our guests on the restaurant or any specials that may be on offer. You’ll relay any allergen concerns to the kitchen quickly and accurately. About you: You are positive and want to meet and exceed our guests’ expectations and wow them with exceptional service. You’ll have excellent English language skills and be polite, friendly and attentive. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way. Required skills: Fast-Paced Experience The Ivy Collection restaurants bring the inimitable service and vibrant surroundings for which The Ivy is loved and revered to a select group of upmarket brasseries and neighbourhood cafés. Each restaurant has been designed to deliver the memorable experience that is synonymous with The Ivy’s unique style, and extend the magic of our celebrated West Street venue to handpicked locations across London and the UK. Menus feature modern British dishes drawn from The Ivy’s own extensive menu so, whether you are looking for afternoon tea or a three-course meal, you can be sure of excellence in both quality and choice. Restaurants are open seven days a week offering a full service from breakfast through to dinner. Each restaurant also has a dedicated number of unreserved tables available throughout the day offering everyone the chance to enjoy a little taste of The Ivy’s glamour, whatever the occasion.

5 days agoExeter, England, United Kingdom

Apply

We are looking for a talented Chef de Partie to join our team here at oblix. Our Chef de Parties are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. oblix Chefs are confident working at a fast pace whilst maintaining oblix's high standards. Life at oblix oblix is full of life and energy, and our teams work hard to ensure our guests receive the best service possible. We have high standards and we ask you to work hard to meet them. We are a company that thrives on the passion, energy and commitment of its people. Alongside world class training and development, and the ability to always have a voice within the company, in any role, at any level, means you really can really forge a career as individual as you are. To be successful with us, all you need is energy and the right attitude…. the rest we can teach. The requirements Previous experience in a similar high-end restaurant as a Chef de Partie Ability to multitask Excellent communication skills Great team player The Benefits We take great pride in giving the best experience to our customers through great service and quality. We ask you to work hard so we want to reward this. We know that we can’t do this without you! To celebrate your success, we have created some of the best benefits around. To name a few: - World class in-house training; we want you to have all the tools to be the best - Opportunity to travel the world with our five incredible worldwide brands - Long service award to show that we love having you around! - Exciting In-house incentives - Travel season ticket loan - Family meals on shift - Staff Discount across zuma, ROKA, oblix & INKO NITO - Cycle to work scheme – keep fit and save money on travel, what’s not to like? Are you ready? Join our team, start your story today. Required skills: Fine Dining Experience, Owns Knives, Knife Skills, Cleanliness, Food Safety, Kitchen Safety Azumi is an unrivalled collection of restaurants, including Zuma, ROKA, Oblix, INKO NITO and Etaru. Our international family spans 27 locations across the globe. We are passionately driven to make dining out a magical experience. Our visionary group of restaurants, is the creation of our co-founders, Rainer Becker and Arjun Waney. With passion, determination and the love for what they do, they began the Azumi journey with the opening of Zuma London in 2002 – seamlessly followed by the opening of Roka in 2004. When you work with us, everyone is valued for the part they play. We look after each other and champion your strengths. Bring your enthusiasm, your dedication, your work ethic.... the rest we can teach you. With career paths unique to you, we are committed to offering you a journey that is ‘authentic but not traditional’. As a diverse community, with venues spanning the globe, there is a destination for everyone - allowing you to define your own career pathway.

5 days agoRiver Thames, London, England, United Kingdom

Apply

Funciones En Iberostar estamos buscando incorporar Ayudantes de camarero/a para unirse a nuestros equipos en los Hoteles Iberostar 4* en la Zona de Alcudia, pero antes de saber más sobre la posición, creemos que es importante que sepas un poco sobre Iberostar Group: · Somos una empresa 100% familiar (Concretamente, una familia de más de 30.000 compañeros/as). · Tenemos presencia en 35 países y nuestras oficinas centrales están en Palma de Mallorca. · Nuestros valores son muy importantes para nosotros, todas nuestras acciones van acorde a ellos. (Pasión, Responsabilidad, Transparencia, Creatividad y Humildad). · Somos pioneros en turismo responsable (Revisa nuestro movimiento Wave of Change para saber más). Si esto te resulta interesante… puede que este sea tu sitio. Como Ayudante de camarero/a, tu rol se basará en: - Aplicar los métodos de trabajo, manual de procedimientos e instrucciones de trabajo Iberostar, además de velar por su cumplimiento. - Excelente manejo de relaciones interpersonales (orientación al cliente, amabilidad, don de gentes, etc.). - Repasar menaje. - Montaje de estructuras de banquete o restaurante. - Transportar las bebidas del economato al office. - Limpieza y reposición de vinagreras y saleros. - Sacar las basuras en los contenedores específicos. Requisitos ¿Qué buscamos en ti? - Proactividad y trabajo en equipo. - Valorable conocimientos de idiomas. - Residencia en la zona. Se ofrece - Incorporación INMEDIATA - Jornada completa. ¿Qué beneficios tendrás? - Trabajar en un entorno inspirador que apuesta por las personas, los valores y un modelo de turismo responsable. - Un paquete de atractivos beneficios como: descuentos en todos nuestros hoteles y en otros servicios y productos como seguro de salud, viajes, ocio y mucho más; ser miembro de la Comunidad Iberostar Vitality (nuestro programa de empresa saludable y de bienestar para el empleado que incluye clases online de yoga semanales, gimnasio virtual, planes nutricionales, etc.). - Oportunidad de progresión dentro de la compañía: variedad de oportunidades y proyectos que te permitirán desarrollar tu potencial y crecer profesionalmente todos los días, además de poder acceder a nuestro Campus Elearning desde tu primer día. At Iberostar tourism is care, care for business, care for our people, and the destinations we operate in. It is the bond we build with communities, cultural diversity, and the virtuous circle formed by people caring for other people and the environment. It is being passionate about what we do and how we do it and sharing this passion with all our more than 5,6 million guests around the world. We are much more than a hospitality company. We are a family composed of +30,000 persons from +95 nationalities sharing the same strong values that have maintained our family business for more than 65 years and have helped us to create our corporate culture and shape our vision for the future. Discover more about what being part of our team looks like at our Life page! #WeAreIberostar

5 days agoAlcúdia, Balearic Islands, Spain

Apply

Funciones En Iberostar estamos buscando incorporar un/a Ayudante de Cocina a nuestro equipo en el hotel Iberostar Cala Millor 4*, pero antes de saber más sobre la posición, creemos que es importante que sepas un poco sobre Iberostar Group: · Somos una empresa 100% familiar (Concretamente, una familia de más de 30.000 compañeros/as). · Tenemos presencia en 35 países y nuestras oficinas centrales están en Palma de Mallorca. · Nuestros valores son muy importantes para nosotros, todas nuestras acciones van acorde a ellos. (Pasión, Responsabilidad, Transparencia, Creatividad y Humildad). · Somos pioneros en turismo responsable (Revisa nuestro movimiento Wave of Change para saber más). Si esto te resulta interesante… puede que este sea tu sitio. Como Ayudante de cocina, tu rol se basará en: - Apoyar en la preparación de todas las recetas, en base a la ficha técnica, cumpliendo con las cantidades, productos y materiales a utilizar. - Asegurar la calidad y el buen estado de las materias primas. - Cuidar la presentación de los platos servidos. - Colaborar en el montaje, servicio y desmontaje de bufetes. - Mantener la limpieza del área de trabajo. - Revisar y controlar el material de uso en la cocina, comunicando cualquier incidencia al respecto. Requisitos ¿Qué buscamos en ti? - Valorable experiencia previa en la posición en hoteles y/o restaurantes. - Hábitos de seguridad, limpieza e higiene en el trabajo. - Habilidades de trabajo en equipo. - Residencia en la zona vacante. Se ofrece - Jornada completa. - Incorporación inmediata. ¿Qué beneficios tendrás? - Trabajar en un entorno inspirador que apuesta por las personas, los valores y un modelo de turismo responsable. - Un paquete de atractivos beneficios como: descuentos en todos nuestros hoteles y en otros servicios y productos como seguro de salud, viajes, ocio y mucho más; ser miembro de la Comunidad Iberostar Vitality (nuestro programa de empresa saludable y de bienestar para el empleado que incluye clases online de yoga semanales, gimnasio virtual, planes nutricionales, etc.). - Oportunidad de progresión dentro de la compañía: variedad de oportunidades y proyectos que te permitirán desarrollar tu potencial y crecer profesionalmente todos los días, además de poder acceder a nuestro Campus Elearning desde tu primer día. At Iberostar tourism is care, care for business, care for our people, and the destinations we operate in. It is the bond we build with communities, cultural diversity, and the virtuous circle formed by people caring for other people and the environment. It is being passionate about what we do and how we do it and sharing this passion with all our more than 5,6 million guests around the world. We are much more than a hospitality company. We are a family composed of +30,000 persons from +95 nationalities sharing the same strong values that have maintained our family business for more than 65 years and have helped us to create our corporate culture and shape our vision for the future. Discover more about what being part of our team looks like at our Life page! #WeAreIberostar

5 days agoSon Servera, Balearic Islands, Spain

Apply

Sobre el trabajo Hotel de 4* Superior perteneciente a la asociación hotelera líder en hoteles boutique de lujo Small Luxury Hotels, abre un proceso de selección de profesionales orientados al cliente para el departamento de Recepción. Las funciones para desarrollar será las habituales de la recepción del hotel: atención al cliente, atención telefónica, gestión de reservas, check-in, check-out, información de tarifas, facturación, información turística y auditoria nocturna. Departamento: Recepción Sobre ti • Vocación en la atención al cliente. • Experiencia en hoteles de 4 y 5* en el departamento de Recepción / Guest Experience. • Buen comunicador y con perfil comercial. • Conocimientos en uso de diferentes PMS y OTAS. • Organizado y metódico, orientación a la consecución de logros personales y colectivos. • Profesionalidad, responsabilidad, buena presencia y seriedad. • Se valoran positivamente referencias y recomendaciones. • Titulación: Formación en Turismo y protocolo. • Idiomas: inglés - Nivel Alto/ Valorable Francés. • Valorable vehículo propio. Idiomas requeridos: Inglés y Español. Francés es un plus La empresa ARIMA es un hotel boutique de lujo 4 estrellas superior ubicado a 20 minutos del centro de San Sebastián, frente al bosque Miramón. Un entorno verde y tranquilo que le invitará a descansar y relajarse a la vez que le permitirá disfrutar del ajetreo y bullicio de la ciudad. Sus 69 habitaciones han sido cuidadosamente diseñadas para que su estancia sea cómoda y perfecta. ARIMA es un hotel boutique de lujo 4 estrellas superior ubicado a 20 minutos del centro de San Sebastián, frente al bosque Miramón. Un entorno verde y tranquilo que le invitará a descansar y relajarse a la vez que le permitirá disfrutar del ajetreo y bullicio de la ciudad. Sus 69 habitaciones han sido cuidadosamente diseñadas para que su estancia sea cómoda y perfecta.

5 days agoSan Sebastian, Basque Country, Spain

Apply

Labor de recepción clientes en taller multiservicios dedicado a la automoción según los estándares de calidad del grupo Bosch Car Service. Trabajos de oficina y administración documentos. Fidelización Clientes. Recomendable nociones básicas de automoción.

18 days agoBadajoz, Extremadura, Spain

Apply