Head of Heating Operations (m/w/d)
3 days ago
Berlin
Role Overview The Head of Heating Operations is responsible for leading all operational, technical, and administrative processes across the lifecycle of heating and cooling projects. This includes project readiness, post-execution operations, billing and revenue assurance, O&M oversight, process improvement, and cross-functional coordination. The role ensures seamless collaboration between internal teams, external stakeholders, and service partners, while guaranteeing system performance, customer satisfaction, and operational excellence. Key Responsibilities 1. Project Readiness & Pre-Execution Coordination • Lead the end-to-end initiation process for heating and cooling projects, including documentation, data collection, agreement generation, and all operational and technical preparations (heat pumps, boilers, CHPs, cooling systems, metering, and digitalization)., • Drive coordinated inputs from engineering, sales, legal, and finance to secure full project readiness., • Issue, track, and manage all agreements through to signature., • Prepare and submit relevant applications (e.g., KfW, BAFA, DSO). 2. Post-Execution Handover & Operational Management • Receive completed Systems from EPC and manage internal handover into heating operations., • Monitor technical performance, troubleshoot issues, and ensure full operability and compliance. 3. Heating & Gas Billing, Metering, and Revenue Assurance • Ensure all heating and gas agreements are valid and fully executed., • Oversee timely, accurate billing for heating and gas, ensuring high customer satisfaction., • Ensure metering data collection is completed on schedule to enable correct and reliable invoicing. 4. O&M Oversight and Customer Support • Ensure all heating systems are covered by valid O&M agreements., • Oversee adherence to maintenance schedules as defined in customer contracts., • Maintain transparent data flow with O&M service providers., • Manage and continuously update the customer-facing ticketing system, ensuring alignment with customer systems where possible., • Ensure heating rooms are well marked and customers have access to 24/7 support. 5. Process Ownership, IT Systems & Continuous Improvement • Develop and maintain internal SOPs, standards, and checklists for metering, commissioning, and DSO handovers., • Optimize internal workflows to improve efficiency, response times, and tracking for metering and grid interface processes., • Support and lead the implementation and integration of the new IT system (Odoo). 6. Team Leadership & Stakeholder Coordination • Lead and develop the heating operations team, fostering collaboration, accountability, and continuous learning., • Ensure clear, effective communication between internal teams and external partners., • Manage relationships with customers, suppliers, landlords, and real estate stakeholders., • Conduct performance reviews, delegate tasks effectively, resolve team challenges, and maintain transparent communication., • Provide operational insights during project screening and subcontractor selection. Additional Responsibilities 7. Project Management Support • Support the EPC department by managing project timelines, tasks, and responsibilities., • Monitor project progress, handover accuracy, and adherence to budget and scope., • Produce internal and external progress reports. 8. Monitoring & Cross-Stakeholder Coordination • Coordinate with suppliers, landlords, and customers to ensure smooth operational readiness and post-installation transition., • Continuously monitor timelines, compliance, and quality of handover deliverables. 9. Data Management & Documentation • Collect and manage operational data throughout pre- and post-execution phases to support system planning and reporting., • Maintain comprehensive documentation for DSO processes, tenant onboarding, metering, and operational procedures. 10. Analysis & Forecasting • Support performance analysis, consumption forecasting, and data validation for System production and tenant usage models., • Apply both quantitative and qualitative tools to assess operational trends and propose improvements. 11. Use of Management Tools • Ensure full usage and timely updates of all internal management systems and tools to track tasks, project progress, and handover activities., • Maintain accurate dashboards and data inputs related to your area of responsibility. Warum wir? Wir bieten Ihnen die Möglichkeit, Ihre Kompetenzen in einem dynamischen Umfeld einzubringen und an innovativen Projekten mitzuwirken. Interessiert? Bewerben Sie sich jetzt oder kontaktieren Sie uns für ein unverbindliches Gespräch. Senden Sie Ihre Bewerbung bitte an .
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