Customer Service Specialist (Road Freight)
hace 2 días
Madrid
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Customer Service Specialist (Road Freight) manages international road freight shipments across EU and non-EU countries, coordinates transport and customs processes, ensures documentation accuracy, and monitors shipments to guarantee efficient and timely delivery. Essential Job Functions: • Coordinate international road freight shipments across Europe and non-EU countries, from pickup to final delivery., • Manage the complete transport process, including collection, operational coordination, shipment tracking, customs coordination, and last-mile delivery., • Prepare, review, and manage all transport and customs documentation required for import and export road freight operations., • Coordinate customs clearance processes with customs brokers, customers, carriers, and internal teams to ensure compliance with international trade regulations., • Monitor shipments proactively to ensure on-time deliveries and resolve operational incidents efficiently., • Maintain constant communication with customers, carriers, customs brokers, and internal teams regarding shipment status, documentation, and operational updates., • Handle customer billing and validate supplier invoices accurately., • Build and maintain strong relationships with customers by providing excellent customer service and timely responses., • Collaborate with other company branches and partners across Europe and internationally to ensure efficient operations and customer satisfaction., • Perform other duties as assigned. Physical Requirements: • Position may require extended periods of sitting, computer use, standing, and walking. Some light lifting may be required in certain situations. Other Skills and Abilities: • Strong customer service orientation with excellent communication skills., • Highly proactive, organized, and solution-oriented mindset., • Ability to manage multiple shipments simultaneously in a fast-paced environment., • Team player with a collaborative attitude and strong motivation to learn and grow., • Good knowledge of Microsoft Excel and general computer skills., • Knowledge of billing processes and invoice validation., • Experience or understanding of customs procedures and international trade documentation (CMR, commercial invoices, packing lists, export/import documentation, customs instructions, and related documents)., • Attention to detail and ability to prioritize tasks effectively., • High level of English (written and spoken). Additional European languages are considered a plus., • Knowledge of international road freight transportation across EU and non-EU countries is highly valued. Education and Experience: • High school diploma or equivalent required., • 3-5 years experience in international road freight operations and customs documentation is considered an advantage. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for any associated placement fees for any CVs received without such an agreement. We appreciate your cooperation in respecting this policy.
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