Multi-Trade Operations Manager – Strata and Commercial Maintenance
2 days ago
Málaga
ph3Multi-Trade Operations Manager – Strata and Commercial Maintenance /h3h3bbr/MULTI-TRADE OPERATIONS MANAGER-STRATA COMMERCIAL MAINTENANCE /b /h3pbTrade background essential /b /ppbMonday to Friday – no weekend or on-call work required /b /ppOne-Multi is a well-established multi-trade company providing integrated maintenance and asset-management services throughout Western Australia. /ppOur core business is fast-paced strata and commercial maintenance across existing buildings. Our plumbers and electricians generally attend several different jobs each day throughout the Perth metropolitan area. /ppWe are seeking an experienced Multi-Trade Operations Manager with a practical trade background to manage our field team, support our administration team and help drive the continued growth of the business. /ph3This Is Not a Construction Management Role /h3pStrata and commercial maintenance operates very differently from construction or long-term project work. /ppOur work involves multiple scheduled and reactive jobs each day, changing priorities, technical investigations, occupied properties and ongoing communication with strata managers, building managers, residents and commercial clients. /ppThe successful applicant must understand this pace or have experience in a similar maintenance, facilities, trade-services or reactive-work environment. /ppYou will need to think outside the box, make practical decisions and take ownership of jobs from the initial attendance through to close-out, quotation and completion. /ph3Initial Field-Based Training /h3pAlthough this will ultimately be a predominantly office-based role, the successful applicant must first understand how One-Multi operates in the field. /ppFor approximately the first six to eight weeks, you will spend a significant amount of time on the road with our plumbers, electricians and other field team members. /ppThis initial training period will allow you to learn: /ppThe types of properties and clients we service. /ppHow our technicians manage several jobs each day. /ppOur investigation, repair and reporting processes. /ppThe standard of workmanship and customer service expected. /ppHow technicians record findings, photographs and recommendations. /ppOur quotation, scheduling and job-management systems. /ppThe practical challenges our field staff encounter. /ppThe expectations of strata managers, building managers and commercial clients. /ppYou will not be able to manage the operation effectively from the office without first learning how the work is delivered in the field. /ppFollowing this training period, the role will become mostly office based, with site attendance required for complex investigations, staff support, quality control and client meetings. /ph3The Role /h3pReporting directly to the Director, you will be responsible for overseeing the day-to-day delivery of plumbing, electrical and general maintenance services. /ppYour responsibilities will include: /ppManaging and supporting plumbers, electricians and other field staff. /ppReviewing technician notes, photographs and recommendations. /ppClosing out completed jobs accurately and promptly. /ppPreparing quotations and detailed scopes of work. /ppProviding technical guidance and practical support to field staff. /ppAssisting technicians with complex fault finding and investigations. /ppEnsuring jobs are properly documented and ready for invoicing. /ppSupporting the administration team with technical queries and job requirements. /ppReviewing and adjusting daily schedules when priorities or site conditions change. /ppHelping coordinate scheduled, reactive and urgent maintenance works. /ppPreparing and ordering materials, equipment and access requirements for upcoming jobs. /ppConfirming technicians have the correct information and equipment before attending. /ppLiaising with strata managers, building managers, clients, residents and suppliers. /ppMonitoring job progress, labour allowances, productivity and workmanship. /ppIdentifying further works and ensuring quotations are issued promptly. /ppConducting site inspections when required. /ppResolving operational issues before they affect clients or productivity. /ppImproving systems and communication between the office and field teams. /ppIdentifying opportunities to grow existing client relationships and develop new services. /ppWorking closely with the Director to support the continued growth of One-Multi. /ph3About You /h3pWe are looking for someone who is experienced, practical, accountable and genuinely interested in helping grow the business. /ppYou will need: /ppA qualified trade background, preferably in plumbing, electrical, building services or a related technical field. /ppExperience managing multiple trades, technicians or subcontractors. /ppExperience within strata maintenance, commercial maintenance, facilities management or a similar fast-paced service environment. /ppStrong technical understanding and practical problem-solving skills. /ppThe ability to manage several jobs and competing priorities simultaneously. /ppStrong written skills for reviewing reports and preparing professional client documentation. /ppConfidence providing direction and technical support to experienced tradespeople. /ppExcellent organisational and time-management skills. /ppThe ability to make decisions and take ownership without constant supervision. /ppStrong communication and stakeholder-management skills. /ppA practical, hands-on and solutions-focused approach. /ppConfidence using job-management and business systems. /ppYou do not need to be qualified in every trade. However, you must have the technical understanding, management experience and judgment required to coordinate plumbers, electricians and other maintenance personnel effectively. /ph3The Person We Are Looking For /h3pThis role will suit someone who: /ppThinks beyond the immediate task and looks for the best overall solution. /ppRemains calm when schedules and priorities change. /ppUnderstands the urgency and client expectations involved in strata maintenance. /ppCan balance technical, operational and administrative responsibilities. /ppSupports staff while also holding them accountable. /ppIs comfortable making decisions and solving unusual problems. /ppTakes pride in completing jobs properly from beginning to end. /ppIs commercially aware and understands labour, materials and job profitability. /ppIs dedicated to improving systems and growing the business. /ppWants to become a trusted and long-term member of the One-Multi leadership team. /ph3What You’ll Receive /h3pCompetitive annual salary package. /ppCompany vehicle and fuel card. /ppMonday-to-Friday working hours. /ppNo on-call roster. /ppMalaga office location. /ppA mixture of office and site-based responsibilities. /ppDirect access to the company’s decision-makers. /ppGenuine autonomy and responsibility. /ppThe opportunity to shape operational systems and business growth. /ppA long-term leadership opportunity within an established multi-trade company. /p /p #J-18808-Ljbffr