Super Rabbit Palma

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• HBX Group

  

  Account Optmization Manager Switzerland

  4 days ago

  Palma

  HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Account Optimisation Manager Location: Mallorca - Hybrid Reporting to: Area Manager Region: Switzerland Employment Type: Full-Time About the Role We’re looking for a data-driven, commercially minded Account Optimisation Manager (AOM) to join our team, with a strong focus on Switzerland market. Working as part of a high-performing, collaborative team, this role is designed to work in tandem with an Account Manager, forming a strategic partnership to drive long-term, sustainable growth for our hotel partners. As an AOM, you’ll be a trusted business advisor, leveraging data insights to optimise inventory, improve conversion, and enhance partner performance. You’ll play a key role in shaping and executing account growth plans, negotiating campaigns and promotions, and ensuring the right commercial conditions are in place. Key Responsibilities • Inventory Management & Optimisation, • Analyse historical data and market trends to inform strategy, • Monitor booking patterns and negotiate rates and availability accordingly, • Collaborate with Account Managers to build and execute joint account plans, • Conduct performance monitoring and share insights with partners, • Negotiate special offers and campaigns to boost conversion, • Maintain accurate records in internal tools, • Participate in weekly tandem meetings and joint supplier interactions What You’ll Bring • Excellent communication and collaboration skills, • Ability to work independently and as part of a team, • Passion for data analysis and commercial strategy, • Highly organised and efficient with attention to detail, • Experience with tools such as Salesforce and Tableau, • Advanced English, and French OR German Ways of Working • Operate in a tandem model with an Account Manager, • Align on shared goals and strategies through weekly planning and performance reviews, • Build influential partnerships with hotel suppliers through consultative engagement, • Adapt account growth plans based on hotel performance and market dynamics Why Join Us? • Be part of a redefined commercial approach focused on measurable impact, • Work in a collaborative ecosystem with cross-functional teams, • Help shape the future of our product offering in a key strategic region At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

• Iberostar Hotels & Resorts

  

  Director of Strategic Account Management EMEA

  4 days ago

  Palma

  At Iberostar we are looking for a Director of Strategic Account Management EMEA to join our Commercial EMEA team, but before knowing more about the position, we think it's important that you learn a little about us: • We are a 100% family business (specifically, a family of more than 30,000 employees)., • We are operating in 35 countries and our headquarters is based in Palma de Mallorca., • Our values (Passion, Responsibility, Transparency, Creativity and Humility) are very important to us, all our actions are aligned with them., • We are pioneers in sustainable tourism (Check out our Wave of Change movement to learn more). If this sounds interesting to you... maybe this is your place! :) Reporting to the VP Commercial & Sales EMEA your main mission will be to manage the Strategic Accounts team and to be responsible for the company’s most important global accounts in key European markets. Job Location: based in our headquarters in Palma de Mallorca, Spain. ✔️What will your day-to-day work be like? You will drive revenue and growth by focusing on these key areas: • Leading strategic accounts: You will lead and support a team responsible for managing and growing relationships with the most key strategic accounts., • Driving sales and distribution: Identifying new client opportunities and managing the global distribution for European accounts., • Managing budget and performance: You will track and analyze team performance against goals, making adjustments as needed to ensure budget targets are met for each hotel. 🔎Who is the ideal person for this position? The successful candidate will have a blend of leadership, commercial, and analytical skills: • Leadership & Management: You must be able to lead and mentor a team of nine, guiding them toward achieving strategic goals., • Strategic & Commercial Acumen: You should be a skilled negotiator, capable of developing and executing strategies for managing large, complex accounts. You must also have a knack for identifying new business opportunities and a deep knowledge of the tourism industry., • Analytical & Financial Skills: The role requires a strong ability to track performance, analyze data, and manage budgets to ensure targets are met. You should be able to make informed decisions and propose solutions based on data., • Communication & Negotiation: Excellent communication skills are essential for both leading a team and negotiating with major clients., • Problem-Solving & Creativity: You'll need to be proactive and creative in solving problems and overcoming challenges., • Organizational Skills: The ability to be highly organized and manage multiple priorities is key., • Bilingual: High proficiency in both English and Spanish is mandatory. German is a plus. Desirable Requirements: • Education in Tourism or Business Administration (ADE) is a plus., • Willingness to travel: the role will involve up to 20% annual travel ⭐ Our Proposal For You: You will work in a stimulating, inspiring, multicultural and innovative environment, committed to people, values and a responsible tourism model; working on diverse projects and high-impact solutions for transformation at all levels of the organization. • Full-time permanent contract., • A competitive compensation package, with attractive benefits and being part of our Iberostar Vitality wellness program., • Flexible working hours and telecommuting, in accordance with our work-life balance policy., • Progression within the company: a variety of opportunities and projects that will allow you to develop your potential and grow professionally every day. In addition to having access to our Iberostar Campus e-Learning continuous training platform., • Work in an inspiring environment that is committed to people, values and a responsible tourism model. Sound challenging? Sign up and we will be happy to provide you with more information. Join the #WEAREIBEROSTAR⭐ team.

• Tipsi

  

  Account Manager (Mallorca)

  3 days ago

  Palma

  Resumen del puesto: Account Manager (Mallorca). En Tipsi, buscamos un Account Manager para nuestro equipo de ventas en Mallorca.

• PTC

  

  Platinum Support Manager

  7 days ago

  Palma

  This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).

• Pentasia

  

  Atención al cliente

  8 hours ago

  Palma

  Atención al Cliente – Ceuta (Turnos Rotativos) Estamos ayudando a una empresa en plena expansión dentro de la industria del juego y las apuestas a crear un nuevo equipo operativo en Ceuta. Buscamos personas entusiastas, motivadas y dedicadas para unirse de inmediato a un equipo en formación. Esta es una oportunidad única para formar parte de una nueva operación, diseñar la experiencia del cliente y crecer profesionalmente en un entorno dinámico y de rápido ritmo. Como asesor/a de atención al cliente, estarás en el centro de la experiencia de los jugadores, trabajando estrechamente con el/la responsable del equipo y asegurando que cada interacción se gestione con profesionalidad, cuidado y una clara orientación al cliente. 🌏 Ubicacion: Trabajo remoto desde Ceuta. 🔸 Idiomas: Español (nativo/fluido) e Inglés (Intermedio) 💰 Atractivo salario Lo que harás: • Interactuar con los jugadores a través de teléfono, correo electrónico y chat en vivo, • Ofrecer un soporte de alta calidad y asegurar que los jugadores se sientan valorados, • Adquirir un conocimiento profundo de nuestros productos y servicios, • Supervisar el panel de soporte y adaptarte a las prioridades cambiantes, • Colaborar con tareas de traducción cuando sea necesario, • Gestionar comprobaciones de identidad, verificación de cuentas y otra información sensible con gran atención al detalle Lo que buscamos: • Dominio del español y del inglés, con sólidas habilidades de comunicación, • Capacidad para realizar múltiples tareas de manera eficaz y trabajar de forma independiente, • Un enfoque proactivo, autónomo y con mentalidad colaborativa, • Seguridad en la comunicación y auténtica pasión por ayudar a los demás, • Experiencia previa en un puesto de atención al cliente en un entorno dinámico y multitarea, • Una actitud centrada en el cliente y compromiso con la resolución de incidencias en el primer contacto, • Disposición para crecer a través del feedback y la formación continua, • Manejo de herramientas de Microsoft Office como Word, Excel y PowerPoint Este puesto ofrece una oportunidad fantástica para desarrollar tus habilidades, formar parte de un equipo en crecimiento y contribuir directamente al éxito de las operaciones de atención al cliente de nuestro cliente. Si estás listo/a para unirte a un entorno dinámico donde cada interacción cuenta, estaremos encantados de conocerte.

• Coral Club Europe

  

  Customer Service Specialist

  3 days ago

  Palma

  Coral Club International is hiring: Part-time customer support Specialist Join a dynamic team and help us deliver exceptional service to our valued customers! Location: Remote Employment type: Part-Time Language requirement: Native Spanish (Spain) Start date: Immediate About Coral Club Coral Club is an international wellness company offering high-quality products for health, hydration, and overall well-being. With a presence in over 40 countries we are committed to helping people lead healthier lifestyles through education, community and effective natural solutions. At Coral Club we believe in the power of personal connection - and that’s where you come in. About the role We are looking for a Customer Support Specialist to engage with our current and potential clients as part of a special outreach project. Your role will be essential in maintaining strong relationships, sharing updates, reactivating inactive clients, and collecting valuable feedback to improve our services. Key Responsibilities Outbound calls (Provided database): • Inform clients about ongoing promotions, product launches, and events., • Invite clients to Zoom presentations, offline meetups, and other company activities., • Reactivate inactive clients (those who haven’t interacted for 3+ months). Feedback collection & Reporting: • Log interests, objections, questions, and call outcomes., • Share collected feedback and insights with your team leader. Work with reporting tools: • Maintain daily logs: client status, call outcomes, and next steps., • Segment contacts into groups (e.g., potential customers, product interest, business interest, etc.). Communication via Messengers: • Send follow-ups, reminders, and links via WhatsApp, Telegram, and other messaging platforms., • Duplicate invitations and essential information across channels as needed. What we’re looking for • Other language skills - a plus., • Clear and confident communication style, especially over the phone., • Organized, detail-oriented, and responsible., • Prior experience in sales or customer service - a strong advantage. What We Offer • Remote work with supportive team collaboration., • Opportunity to grow within a global wellness company., • Meaningful work with real impact on people’s lives. Ready to make a difference with Coral Club? Send your CV and short cover letter to

• Piko Studios

  

  Especialista en Atención al Cliente

  8 hours ago

  Palma

  Estamos en crecimiento y buscamos incorporar a un/a Especialista en Atención al Cliente que desee formar parte de un proyecto diferente. Posibilidad de entrenar en los estudios Piko (en horarios disponibles, fuera de sesiones con clientes). Piko Studios es una startup de estudios especializados en

• beBeeCommercial

  

  Executive Leader of Global Account Management

  1 day ago

  Palma

  "> We are seeking an experienced leader to lead our Commercial EMEA team and manage our most important global accounts in key European markets. The ideal candidate will have strong leadership, commercial, and analytical skills, with the ability to drive revenue growth, identify new business opportunities, and manage budgets to meet targets. • Key Responsibilities:, • Leading Strategic Accounts: Drive revenue growth by managing relationships with key strategic accounts., • Driving Sales and Distribution: Identify new client opportunities and manage global distribution for European accounts., • Leadership & Management: Proven leadership experience, with the ability to lead a team towards achieving strategic goals., • Strategic & Commercial Acumen: Strong understanding of commercial principles, with the ability to develop and execute strategies for managing large, complex accounts., • Analytical & Financial Skills: Excellent analytical and financial skills, with the ability to track performance, analyze data, and manage budgets., • Communication & Negotiation: Excellent communication and negotiation skills, with the ability to lead a team and negotiate with major clients., • Problem-Solving & Creativity: Proactive and creative problem-solving and challenge overcoming., • Organizational Skills: Highly organized and able to manage multiple priorities., • Opportunity to Lead: The opportunity to lead a team of professionals towards achieving strategic goals., • Challenging Role: A challenging role that requires strong leadership, commercial, and analytical skills., • Competitive Remuneration: Competitive remuneration package, including salary and benefits.