Kuma Holiday Spaces

Do you have a passion for hospitality, enjoy organising and communicating? Then you might be the Front Office Employee we’re looking for! About the Role As a Front Office Employee, you are the first point of contact for our guests. You ensure a warm welcome, a smooth check-in/check-out process, and handle the administrative follow-up of bookings. You’ll be working in a dynamic environment where no two days are the same! Your Responsibilities - Welcoming guests at the front desk, by phone, and via email - Processing bookings and communicating with property owners and cleaning teams - Answering questions regarding accommodations, availability, and practical information - Supporting administrative tasks such as invoicing and key management - Contributing ideas to improve our service - Creating and updating property descriptions on platforms (Airbnb, Booking, etc. Who Are We Looking For? - You are customer-focused, communicative, and professional - You are computer savvy - You quickly learn to navigate our booking system and rental platform portals - You have a good command of English and Spanish - You can work independently and enjoy variety in your work - Experience in tourism, hospitality, or real estate is a plus, but not required. Overall office work experience at least 5 years - You are flexible during holiday periods and weekends What Do We Offer? - A pleasant working environment in a growing company within the tourism sector - Fair compensation based on experience and commitment - A varied role with a lot of human interaction - Opportunities for growth and training within the company 👉 Interested? Send your CV with a brief motivation in English. We look forward to hearing from you!