WeCowork Coworking Marbella

We are hiring! Receptionist Job Title: Receptionist Reports to: Front of House Manager Responsible for: Developing an excellent service to guests Job Requirements: • Education in Finance/ Hospitality/ Tourism, • Experience: Minimum 2 years, • Driver license, • Opera Cloud System Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly. Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual Inform FOM and HM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property Key tasks as follows: Guest/Operation Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeeping Handle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency procedures Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial Provide information as requested by the Finance Department regarding all activities related to the reception department. Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: • Long term contract, • Full time. 8 hours working (without split shift). Two days off/week, • High emotional salary. Good working environment, • Benefits from relationships with third parties, • Training and professional development plan

Se buscan perfiles con manejo en: • Organización de citas, • Gestión de equipo, • Atención al cliente personalizada, • Jóvenes y dinámicos, con experiencia en atención al cliente, • Buena presencia, don de gentes y capacidad organizativa, • Dominio de idiomas, en especial INGLES (B2)

Would you like to work in the hospitality and tourism industry? Do you have experience in administrative tasks and a very high level of English or native fluency? If so, this is your opportunity. We are looking for a person with an administrative profile to work in the reservations department of a group of hospitality and tourism companies. Among their functions will be: • Attend calls and emails from customers who want to make a reservation or request information., • Manage reservations, services, and activities of the group of companies., • Confirm reservations and send invoices to customers., • Resolve incidents or complaints that may arise during the booking process or the customer's stay., • Previous experience in similar positions., • Very high level of English or native fluency. Other languages will be valued., • Mastery of computer tools and reservation management platforms., • Communication, organizational and attention to detail skills., • Permanent contract., • Competitive salary., • Training and professional development opportunities within the group of companies.

Looking for a receptionist for a Dance Academy in San Pedro: Availability required: Monday, Tuesday, Wednesday, Saturday and Sunday (Hours are negociable) Must be great with kids Multitasker Good with handling money Tech/Computer Savvy Fluent in Spanish and English Has their own Car

Si te apasiona el sector turismo, esta oferta puede ser para ti! Seleccionamos un/una recepcionista para un complejo de apartamentos situado en Puerto Banús. La persona seleccionada será el punto central de atención al cliente, encargado/a de gestionar entradas y salidas (check-in/check-out), administrar reservas, resolver incidencias y proporcionar información local, actuando como la imagen del establecimiento y garantizando una experiencia agradable para el huésped desde su llegada hasta su partida. Funciones: • Gestión de Check-in/Check-out: Bienvenida, registro, entrega de llaves/códigos, explicación de normas y despedida de huéspedes., • Atención al Cliente: Resolver dudas, gestionar solicitudes, ofrecer recomendaciones locales y solucionar problemas de forma presencial y telefónica., • Gestión de Reservas: Procesar nuevas reservas, modificaciones y cancelaciones., • Administración: Gestión de cobros (TPV, efectivo), documentación de huéspedes, informes diarios., • Incidencias: Coordinar con mantenimiento, limpieza u otros proveedores para resolver problemas., • Comunicación: Mantener comunicación fluida con la dirección y otros departamentos. Se ofrece: • Contrato estable, • Horarios rotativos (mañana, tarde y noche) de Lunes a Domingo con dos días de descanso, • Salario según convenio