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ifeel

IT Support INTERN

1 day ago

Madrid

About us ifeel is a unique, comprehensive, and scalable solution that uses data to provide a holistic understanding of the employees' mental well-being, inspire human growth, and guide organizations toward cultivating a positive mental well-being culture. We impact society positively through our commitment and know-how, led by the best professionals. A challenging job to inspire & nurture a better future, every day. What are we looking for? We are looking for an IT Support INTERN to join our Tech Department. This internship offers a great opportunity for a student interested in technology and systems administration to gain hands-on experience in a collaborative and international environment. Main tasks and responsibilities: • User support: Assist in resolving common technical issues (email, Wi-Fi, printers, VPN, video conferencing, etc.)., • Ticket management: Register and prioritize incidents, escalating when needed., • Device management: Support in the setup, configuration, and maintenance of laptops and mobile devices., • Systems administration: Assist in user account management, access control, and basic administration of Google Workspace, AWS, Azure, or MDM tools under supervision., • Network and office support: Help ensure proper connectivity, equipment setup, and maintenance in the office environment., • Documentation: Collaborate in updating guides, inventories, and the internal knowledge base. The Ideal candidate will have: • Currently enrolled in a FP or a Vocational Training degree in Computer Engineering, Telecommunications, Systems, Cybersecurity, or related fields., • Interest in IT support and systems administration., • Basic knowledge of operating systems, networking, and productivity tools (Google Workspace)., • Detail-oriented, eager to learn, and proactive., • Intermediate English level (B2 Minimum) Our Core Principles: • Move the Needle: Focus on what truly drives impact. Busy work doesn't count results., • Radical Candor: Say the hard thing with respect and hear what others say with openness., • Own It Always: Take full responsibility-for wins, failures, and learning along the way., • Raise the Bar: Excellence isn't just our goal; it's our standard., • Stay Hungry: Never settle. Push for more growth, impact, and mastery but always with humility., • We > Me mindset: Prioritize the team and company over personal gain., • Customer Obsession: Put customers first. Anticipate needs and exceed expectations. What do we offer? • Remuneration: €400–500 gross per month., • Hybrid format: office + remote., • 20–25 hour workweek under an Internship Agreement (Monday to Friday)., • Multicultural, supportive, and dynamic work environment., • Opportunity to learn and develop practical IT support skills in a real business context. We highly appreciate your interest. ifeel an equal opportunity employer: all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please keep in mind that due to the high volume of applications, we will notify shortlisted candidates only. The information you share with us will be treated confidentially and used exclusively for evaluation and selection purposes. Your resume and other related documentation, following the applicable regulation, will be stored during the recruitment process and will be deleted within two (2) years from the conclusion of the process, unless otherwise agreed. By submitting your application, you agree to the processing of your personal data in connection with this recruitment process.