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• OK Mobility

  

  Customer Experience & Journey Standards Manager

  hace 4 días

  Palma

  ¿Te apasiona diseñar experiencias que marquen la diferencia? ¿Disfrutas analizando el customer journey y transformando la voz del cliente en mejoras reales? Únete a OK Mobility y ayúdanos a seguir ofreciendo una experiencia excelente y homogénea en todos nuestros puntos de contacto. Somos una compañía internacional, dinámica y en constante evolución, donde la experiencia del cliente ocupa un papel estratégico. Buscamos personas con visión global, capacidad analítica y orientación a la mejora continua, que quieran liderar iniciativas con impacto transversal en toda la organización. 🔍 ¿Qué estamos buscando? Con la finalidad de seguir impulsando la excelencia en la experiencia de nuestros clientes, buscamos incorporar en nuestra sede corporativa de Palma de Mallorca un/a Customer Experience & Journey Standards Manager, cuya misión será diseñar, gobernar y optimizar la experiencia de cliente de principio a fin en toda la red de OK Mobility (propia y franquiciada), garantizando una experiencia homogénea, eficiente y alineada con los estándares de la marca. 💼 ¿Qué harás en tu día a día? • Diseñar y evolucionar el customer journey end-to-end, identificando oportunidades de mejora en todas las etapas de la experiencia., • Detectar puntos de fricción y proponer soluciones que mejoren la experiencia del cliente de forma continua., • Diseñar nuevos procesos y experiencias centradas en el cliente, alineados con la estrategia de la compañía., • Definir los estándares de atención al cliente y los protocolos de service recovery para toda la red., • Garantizar una experiencia consistente en todos los puntos de contacto, tanto en stores propias como franquiciadas., • Definir, monitorizar y analizar los principales KPIs de experiencia de cliente (NPS, CSAT, tiempos de espera, tiempos de atención, resolución de incidencias, satisfacción post-servicio, entre otros)., • Liderar proyectos transversales orientados a la mejora del customer journey, colaborando con las diferentes áreas de la compañía., • Coordinar iniciativas junto a los equipos de Operaciones, Calidad y otras áreas de negocio para asegurar la implantación de las mejoras., • Transformar el feedback de clientes en acciones concretas que impulsen mejoras estructurales en el modelo de servicio., • Realizar seguimiento del cumplimiento de los estándares de experiencia y medir el impacto de las iniciativas implementadas. ✅ ¿Qué necesitas para unirte al equipo? • Titulación universitaria en ADE, Marketing, Turismo, Ingeniería, Psicología o similar., • Experiencia de al menos 4-5 años en posiciones relacionadas con Customer Experience, Customer Journey, Service Design, Calidad o Mejora Continua., • Experiencia liderando proyectos transversales con impacto en negocio y experiencia de cliente., • Conocimiento de metodologías como Customer Journey Mapping, Design Thinking, Service Design o Lean., • Experiencia trabajando con indicadores de experiencia de cliente como NPS, CSAT o similares., • Alta capacidad analítica y orientación a la mejora continua basada en datos., • Excelentes habilidades de comunicación, influencia y gestión de stakeholders., • Nivel alto de inglés. ✨ ¿Qué te ofrecemos? • Un proyecto estable, con contratación indefinida., • Horario flexible de entrada/salida y flexibilidad de jornada de trabajo de lunes a jueves., • Flexibilidad para cobrar tu salario devengado en cualquier momento., • Plan de retribución flexible (seguro privado de salud para ti y tus familiares, formación, tickets guardería, restaurante...)., • Acceso a una plataforma de formación personalizada, con una amplia oferta de cursos para impulsar tu desarrollo profesional., • Siendo parte de OKTeam, podrás beneficiarte de ventajas como descuentos en el alquiler de vehículos y hoteles. Trabajamos en un ambiente desafiante y dinámico, formado por un gran equipo que cree que con esfuerzo, voluntad y constancia seguiremos consiguiendo cosas extraordinarias. ¡Te esperamos!

• Pinmar Yacht Supply

  

  Yacht Account Manager

  hace 1 día

  Palma

  Pinmar Yacht Supply is one of the largest European suppliers of nautical products through our stores and supply teams. We are currently looking for a proactive, client-focused and team player Yacht Account Manager at our offices in Palma de Mallorca. Position: Yacht Account Manager Location: Palma de Mallorca (on-site) Requirements • Minimum 2 years’ experience in a similar role., • Nautical knowledge/experience., • Proficiency in Microsoft Office; SAP is a plus., • High level of English., • Valid driving licence., • Strong communication and customer service skills., • Proactive and results-driven mindset., • Adaptability and willingness to support team needs. Key Responsibilities • Identify and develop new business opportunities, converting them into sales through tailored proposals., • Build and maintain strong relationships with yacht clients through daily on-site visits (events, shipyards, marinas)., • Deliver excellent customer service across all communication channels, ensuring client retention and growth., • Manage orders, quotations, and client requests in coordination with internal teams., • Follow up on quotations, orders, and outstanding receivables within your portfolio., • Collaborate with internal departments to ensure stock availability and timely deliveries., • Stay up to date with product knowledge and market trends., • Provide cross-functional support to the Trade, e-commerce and retail teams, actively.participating in shop operations as a key touchpoint for strengthening product knowledge, identifying sales opportunities and building strong customer relationships. If you feel this position is the right fit for you and you are ready to make a difference, we would love to hear from you.

• Barceló Hotel Group

  

  Subdirector/a de hotel | Deputy Hotel Manager - (Islas Baleares)

  hace 12 días

  Palma

  Participate in the marketing of the Hotel (TTOO, commercial visits, events, etc. Previous experience of at least 5 years as Assistant Hotel Manager or Junior Manager in a holiday product. Academic qualification at Diploma level, preferably in Tourism, Hotel Management or similar.

• Grupotel Ibiza

  

  Recepcionista - (Islas Baleares)

  hace 12 días

  Palma

  Empresas: Grupotel Ibiza Grupotel Hotels & Resorts ofrece el puesto de Recepcionista con contrato fijo-discontinuo e incorporación inmediata en Portinatx (Ibiza). Este rol conlleva la responsabilidad de crear una experiencia del cliente única, contribuyendo a mantener una alta reputación y garantizando un turismo de calidad, responsable y sostenible. El/la candidato/a ideal será una persona amable y paciente, centrada en el cliente, con capacidad para gestionar peticiones diversas y varias tareas a la vez, alta resolución de problemas e incidencias y excelentes habilidades comunicativas. RESPONSABILIDADES • Atención al cliente en el mostrador, actuando como punto de referencia y atendiendo sus deseos y peticiones. - Comprender las necesidades de los clientes y ofrecerles soluciones personalizadas. - Conocer al detalle las instalaciones del hotel y de los servicios turísticos con el fin de promover, informar y asesorar adecuadamente. - Gestionar las reclamaciones de los clientes y solucionar las incidencias. - Uso de una central telefónica y contacto con el resto de los departamentos del hotel. - Tareas propias de recepción como la gestión de las entradas y salidas, gestión de reservas, facturación y cobro, gestión de up-grades y servicios adicionales, seguimiento y vigilancia de los puntos de acceso al hotel, etc. Se ofrece alojamiento. Requisitos : - Experiencia demostrable en un puesto similar. - Idioma imprescindible: inglés. Se valorará altamente otros idiomas. - Excelentes dotes de comunicación oral y escrita. - Experiencia en programas de gestión hotelera (PMS), especialmente, Navision. - Flexibilidad horaria para realizar turnos de mañana, tarde y noche.

• OK Mobility

  

  Customer Experience Journey Standards Manager

  hace 23 horas

  Palma

  Customer Experience & Journey Standards Manager.

• Babel Profiles

  

  Technology Customer Service Specialist with Turkish (Full remote anywhere in Spain) - palma de mallorca

  hace 18 días

  Palma

  MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools! Languages Required: • Excellent command of Turkish, • Professional level of another European language (Spanish / French / Italian / Dutch), • Professional level of English Main Responsibilities: • Communicate with customers via chat, video, and co-browsing tools, • Understand customer needs and recommend the ideal product through tailored solutions and expert advice, • Support customers with the initial setup and discovery of their new devices, • Identify opportunities for cross-selling and up-selling to maximize customer value, • Share responsibility for project KPIs through reporting and analysis, • Continuously develop your skills and contribute to training materials for the team Core Skills: • Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.), • Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus), • Comfortable with digital communication tools and video calls, • Ability to build trust and connect with customers in a clear, empathetic, and professional way, • Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays). What's on Offer: • Competitive Salary of EUR 25,000-30,000 OTE, • Fully remote position anywhere in Spain, • Full-time schedule, • Permanent contract, • Full training on the brands and devices you will support, • A dynamic startup-like atmosphere with the stability of an international corporation, • The chance to shape a new business area within the international MediaMarktSaturn family Our Recruitment process : • Step 1: Video Interview with our Recruiter to learn more about you, • Step 2: Video Interview with the Team Manager and Head of HR

• D5

  

  Partner Account Manager

  hace 4 días

  Palma

  Company Description D5 is an AI-native design visualization ecosystem that unifies real-time rendering, team collaboration, and AEC-ready assets in a single workflow. The platform supports creative professionals from AI-driven ideation through detailed visualization, enabling precise control over complex design projects. By integrating advanced AI tools into everyday workflows, D5 helps teams iterate faster and communicate design intent more effectively. The company focuses on keeping the creative process fluid and uninterrupted, empowering users to maintain an unbroken creative flow in their work. About the Job The Technical Partner Account Manager is responsible for developing new partners in the assigned European region, driving and expanding partner relationships, and establishing clear partner development plans. Crucially, this role will lead technical product demonstrations and enablement workshops for partners, working closely with the marketing team to integrate impactful go-to-market strategies. He/she will continue to support and nurture existing partnerships—including working active opportunities with them, managing the pipeline, and driving technical buy-in within the partner’s customer base for D5 solutions. Your Responsibilities Will Include • Identifying and prioritizing relationships with partners that will ultimately drive increased sourced pipeline and bookings for D5., • Acting as the primary technical evangelist for the channel, conducting high-impact product live demos, and translating D5’s real-time rendering value proposition to partners and enterprise architecture studios., • Ensuring effective and timely co-selling motions with our direct sales force, supporting partners during key technical evaluation and proof-of-concept (POC) stages., • Establishing yourself as the point person for day-to-day account management inquiries and performance concerns, ensuring ongoing business and technical enablement of our solutions., • Modeling exceptional partner account management that delivers sales and service excellence., • Driving the growth and development of mutually beneficial working relationships with account teams and key internal partners, leveraging work from and collaborating with other teams.Requirements, • 2+ years of proven track record in building alliance partner programs or channel sales within software markets, with a strong preference for the AEC (Architecture, Engineering, Construction) or 3D visualization/rendering market., • Successful track record of exceeding business development, enablement, and booking goals., • Tech-savvy with a solid understanding of 3D/AEC design workflows. Hands-on experience with mainstream design software (e.g., SketchUp, Rhino, Revit, Archicad) or rendering tools is highly desirable., • Experience in personally managing end-to-end partner enablement plans, encompassing both commercial business development and technical product training/knowledge transfer., • Experience working collaboratively with internal direct sales, marketing, and product teams to successfully close complex deals., • Ability to develop with partners a quantifiable business case that drives the partner’s investment of both time and money., • Ability to build strong relationships with senior executives and owners within the partner community., • Exceptional communicator and listener, highly empathetic to partner and designer needs, with the ability to bridge the gap between business value and technical features., • Ability to handle multiple tasks simultaneously and prioritize accordingly.

• Sati Group Spa

  

  Regional Account Manager - Spain - palma de mallorca

  hace 6 días

  Palma

  Mangueras industriales de caucho y PVC, láminas de caucho y caucho expandido.Dirección Comercial / Dirección General.El Regional Manager es responsable del desarrollo comercial y de la gestión estratégica del área asignada para la venta de mangueras industriales de caucho y PVC, láminas de ca