SORIA E TRATTORIA SL

Ofertas sugeridas de otras empresas

• Talent

  

  CUSTOMER SERVICE CON FRANCÉS

  hace 4 días

  Granada

  Desde la división RAS RECRUITING, especialistas en selección directa, acompañamos a nuestros clientes en la búsqueda de talento para sus equipos.Actualmente seleccionamos un/a Customer Service con francés para incorporarse a una empresa con actividad internacional ubicada en el Jaén.Buscamos u

• INFINNI

  

  Senior Customer Support Agent

  hace 5 días

  Granada

  About Us: INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We're here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We're a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You'll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you'll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What's in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

• Quaker Houghton

  

  Customer Service Representative with German (TEMP/FTC)

  hace 2 días

  Granada

  At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura. Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers' expectations. As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers. What do we offer? • Immediate start date, • A fixed-term contract for 6 months, with potential to extend., • Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices., • An international, collaborative and dynamic work environment, • QH University that offers continuous training tools for all seniority levels., • Wellbeing, Colleague Resource Groups & other attractive DEI programs., • Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice., • Joining a team where supporting each other is part of the culture, in a company where customer success is our own. What will you do? Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. You don't need to come from a chemicals or manufacturing background — we're open to candidates from other sectors such as logistics, FMCG, or similar industries. • Communicating with customers and colleagues across different countries., • Processing and managing customer orders., • Providing updates on order status, shipments, and deliveries., • Working closely with Supply Chain, Logistics, Production, and Sales teams., • Supporting quotation requests and customer enquiries., • Maintaining accurate customer records and documentation. What are we looking for? We're looking for enthusiastic and customer-focused individuals who enjoy working with people, solving problems, and learning new skills. Experience • Previous customer service, supply chain, or logistics experience is helpful but not essential., • We welcome early-career professionals, recent graduates, and anyone eager to learn and grow in a professional environment. Skills & Knowledge • Comfortable using Microsoft Office applications such as Outlook, Word, and Excel., • Experience with ERP systems is an advantage but not required – we will provide training., • Strong communication skills in English and German (written and spoken) are essential. What will help you succeed? • A genuine passion for delivering excellent customer service., • Strong communication and interpersonal skills., • A positive, proactive attitude and willingness to learn., • Good organizational skills and attention to detail., • Ability to collaborate effectively with others while also managing tasks independently., • Adaptability and a solution-focused mindset., • A commitment to safety, quality, and doing the right thing. Who are we? Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world's steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next. Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity. Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world. Send us your application and FIND YOUR FUTURE! EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. xcskxlj Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.

• Experian

  

  Customer Service Analyst

  hace 5 días

  Granada

  ph3Company Description /h3 pExperian is a global data and technology company that empowers people and businesses around the world. With our unique combination of data, analytics and software, we have established ourselves as one of the leading service providers for risk, fraud and identity management in the DACH region. /p pExperian gives individuals better access to financial services such as loans, insurance, mobile phone contracts and online shopping. We help companies of all sizes and industries make smarter decisions, lend more responsibly and protect themselves and their customers from identity fraud and crime. /p pWe invest in our talented people and new, advanced technologies to harness the power of data and drive innovation. We employ 25,100 people in 32 countries and are a FTSE 100 company listed on the London Stock Exchange (EXPN). Our headquarters are in Dublin, Ireland. /p h3Job Description /h3 pWorking within the EMEA CSDA Operations Spain Application Support teams, contributing to client satisfaction by providing 1st line support to clients in order to resolve client´s incidents and requests following stablished procedures and tools. You will be providing application software support services to all customers in Spain, while effectively logging all incidents in the support management system and collaborating with specialist support teams to deliver effective resolutions to customers. /p h3Main Responsibilities /h3 ul liProvide the first point of contact for both internal and external users; /li liParticipate in service management and service desk functions to support software, platforms, and hosted solutions, with a focus on critical incidents; /li liIncident management, including logging, handling, escalation, prioritisation, and communication with end users; /li liEnsure that all services are delivered within agreed service levels and performance standards; /li liProvide customers with monthly reports related to the use of contracted services; /li liSupport the Service Manager in the creation, implementation, and management of SLAs and OLAs for both internal and external customers; /li liBuild strong working relationships with both internal teams and the customer base; /li liWork closely with colleagues across Experian’s local and regional support community to share best practices; /li liPlan and manage your own workload, with the ability to prioritise multiple requests quickly and effectively while managing team resources with a high degree of autonomy and proactivity. /li /ul h3Qualifications /h3 ul liAdvanced level of English (C1 or above) in a professional environment; /li liTechnical education (Higher Vocational Diploma, preferably in IT Systems Administration – ASIR) or equivalent relevant experience; /li liStrong analytical skills with a practical, solutions-oriented approach; /li liExperience in support, operations, or customer service environments; /li liStrong sense of ownership and results-oriented mindset; /li liAbility to prioritise and manage multiple tasks in a structured and efficient manner. /li /ul h3Benefits/Perks /h3 ul liA high degree of autonomy in a dynamic, internationally oriented organization /li liA motivated team that values innovation and collaboration /li liGreat compensation package and attractive employee benefits /li liFlexible working hours and remote work options /li /ul h3Additional Information /h3 pExperian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. /p pThis is a hybrid remote/in-office role. /p pExperian Careers - Creating a better tomorrow together /p pFind out what its like to work for Experian by clicking here. /p /p #J-18808-Ljbffr

• Experian

  

  BI Account Manager Specialist at Experian

  hace 12 días

  Granada

  Job Overview BI Account Manager Specialist – Full Time On Site – Granada, AN, ES. Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible. Experian is a global data and technology company that empowers opportunities for people and businesses worldwide. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and more. Responsibilities • Achieve total revenue target and new business target., • Identify main contacts within existing accounts and cross‑sell/upsell accordingly., • Develop and maintain account plan to support revenue goals and objectives., • Build and implement an effective contact strategy., • Understand Experian's proposition, market, and competitors., • Forecast accurately and consistently on a monthly basis and effectively manage client debt., • Ensure all indicators surrounding client contact, retention, and growth are met., • Actively contribute to a culture that delights customers and keeps consumer advocacy at the heart of everything we do., • Deliver outstanding client and consumer service and aim to exceed expectations., • Follow regulatory requirements and escalation procedures., • Proactively identify risks and recommend mitigation., • Participate in improvement performance initiatives, personal goals, and development plans., • Comply with training and competency requirements.Qualifications, • Degree in Business Administration, Marketing, Statistics, Mathematics or relevant field., • 4+ years of experience., • Experience selling SaaS to mid‑size and large businesses (e.g., ERP and CRM solutions)., • Fluent in data, analytics and business process management., • Commercial and negotiation skills., • Strong determination and drive.Additional Information Experian is an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. xcskxlj This role reports to the Head of Sales. #J-18808-Ljbffr

• Experian Health

  

  Customer Service Analyst

  hace 5 días

  Granada

  ppExperian is a global data and technology company that empowers people and businesses around the world. With our unique combination of data, analytics and software, we have established ourselves as one of the leading service providers for risk, fraud and identity management in the DACH region. /ppExperian gives individuals better access to financial services such as loans, insurance, mobile phone contracts and online shopping. We help companies of all sizes and industries make smarter decisions, lend more responsibly and protect themselves and their customers from identity fraud and crime. /ppWe invest in our talented people and new, advanced technologies to harness the power of data and drive innovation. We employ 25,100 people in 32 countries and are a FTSE 100 company listed on the London Stock Exchange (EXPN). Our headquarters are in Dublin, Ireland. /ph3Job Description /h3pWorking within the EMEA CSDA Operations Spain Application Support teams, contributing to client satisfaction by providing 1st line support to clients in order to resolve client´s incidents and requests following stablished procedures and tools. You will beproviding application software support services to all customers in Spain, while effectively logging all incidents in the support management system and collaborating with specialist support teams to deliver effective resolutions to customers. /ppbMain responsibilities: /b /pulliProvide the first point of contact for both internal and external users; /liliParticipate in service management and service desk functions to support software, platforms, and hosted solutions, with a focus on critical incidents; /liliIncident management, including logging, handling, escalation, prioritisation, and communication with end users; /liliEnsure that all services are delivered within agreed service levels and performance standards; /liliProvide customers with monthly reports related to the use of contracted services; /liliSupport the Service Manager in the creation, implementation, and management of SLAs and OLAs for both internal and external customers; /liliBuild strong working relationships with both internal teams and the customer base; /liliWork closely with colleagues across Experian’s local and regional support community to share best practices; /liliPlan and manage your own workload, with the ability to prioritise multiple requests quickly and effectively while managing team resources with a high degree of autonomy and proactivity. /li /ulh3Qualifications /h3ulliAdvanced level of English (C1 or above) in a professional environment; /liliTechnical education (Higher Vocational Diploma, preferably in IT Systems Administration – ASIR) or equivalent relevant experience; /liliStrong analytical skills with a practical, solutions-oriented approach; /liliExperience in support, operations, or customer service environments; /liliStrong sense of ownership and results-oriented mindset; /liliAbility to prioritise and manage multiple tasks in a structured and efficient manner. /li /ulh3Additional Information /h3ulliA high degree of autonomy in a dynamic, internationally oriented organization /liliA motivated team that values innovation and collaboration /liliGreat compensation package and attractive employee benefits /liliFlexible working hours and remote work options /li /ulpExperian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. /pp#LI-Hybrid /ppThis is a hybrid remote/in-office role. /ppExperian Careers - Creating a better tomorrow together /p /p #J-18808-Ljbffr

• Grupo DISA

  

  Beca De Inserción Laboral - Área De Tarjetas / Atención Al Cliente

  hace 2 días

  Granada

  Gestión de Tarjetas- Altas, bajas y modificaciones de clientes/as (SAP, Web Tarjetas, Ingenico)- Gestión completa de tarjetas (alta, bloqueo, cambios)- Cambios en condiciones contractuales- Resolución de incidencias de facturación (cargos y abonos)- Autorización de suministros manuales- Impresi

• Experian

  

  Customer Service Analyst – 1st Line Support (Hybrid)

  hace 5 días

  Granada

  pExperian is seeking an English-speaking 1st line Application Support specialist for Spain (EMEA CSDA Operations Spain). You will resolve incidents and requests, log them in the service desk system, and collaborate with specialist teams to deliver effective resolutions. /ppYou will handle incident management, SLAs, and OLAs, while building strong relationships with internal teams and customers in a hybrid remote/in-office setup. /p #J-18808-Ljbffr