Head of Business Systems & Digital Platforms - Thomson Bike Tours
3 days ago
Sitges
About Thomson Bike Tours Thomson Bike Tours is a premium cycling experience company serving serious, passionate riders. For more than 25 years, we have delivered world-class cycling experiences across Europe, including exclusive access to the Tour de France. Our reputation is built on operational excellence, deep knowledge of the sport, and meaningful connections within global cycling culture. The Role As we scale our global operations, we are looking for a Head of Business Systems & Platforms to own, govern, and evolve our entire digital ecosystem. This is a senior, cross-functional role reporting directly to the CEO. We need a Systems Architect who understands that technology should be the primary lever for business scalability. Key Responsibilities: You will be the bridge between our business strategy and technology execution. Your goal is to ensure that our systems enable scalable growth, operational efficiency and commercial insight. • Platform Governance: Act as the executive owner of Salesforce. You will define the architecture, eliminate technical debt, and ensure long-term system integrity., • Operational Excellence: Lead the digitalization of our physical operations., • Process Automation: Map and redesign workflows across Sales, Marketing, and Operations to replace manual tasks with scalable, automated solutions., • Strategic Roadmapping: Own the website functionality and booking engine roadmap, optimizing for both UX and commercial conversion., • Vendor Authority: Act as the ultimate technical lead in managing our external development partners and vertical SaaS providers. Requirements: • Systems Thinker: 7+ years in business systems, CRM architecture, or platform leadership., • Salesforce Expert: Deep knowledge of Salesforce architecture and its ability to drive operational efficiency. Admin-level fluency with an Architect mindset., • Hands-on Systems Architect: You are comfortable defining high-level strategy but also have the technical depth to oversee (and personally configure) complex solutions., • Vendor Management: Ability to act as the ultimate technical authority when managing external partners and developers., • Process Engineering: Skilled at mapping business workflows and transforming them into automated digital solutions., • Full professional English proficiency., • Location: Based in Sitges (Hybrid model).
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