Customer Service International Sales
1 day ago
Carcaixent
ph3Job Purpose /h3pProvide outstanding customer service and order management support, acting as the main point of contact for customers, sales teams, and distributors from initial inquiry through to order delivery. Ensure a seamless customer experience by coordinating quotations, documentation, order processing, logistics, and export activities. /ph3Key Responsibilities /h3ulliManage daily communication with customers, sales teams, and agents regarding inquiries, orders, projects, claims, and product documentation. /liliPrepare quotations, proforma invoices, and customer documentation. /liliCoordinate sample requests and technical information with internal departments. /liliMaintain customer, pricing, contract, and product data in SAP. /liliProcess customer orders, issue order confirmations, and monitor deliveries. /liliCoordinate transport and export logistics, including road, sea, and air shipments. /liliPrepare export and customs documentation and liaise with freight forwarders, customs agents, banks, and regulatory authorities. /liliSupport payment processes, letters of credit, and credit control activities. /liliHandle customer complaints and claims, ensuring timely resolution and follow‑up. /liliCollaborate closely with Sales, Production, Quality, Logistics, Compliance, and Finance teams. /liliEnsure compliance with company policies, SOX controls, and internal procedures. /liliSupport international customers across North Africa, APAC, LATAM, and other global markets. /li /ulh3Requirements /h3ulli1–2 years of experience in Customer Service, Order Management, Sales Support, or a similar role. /liliFluency in English and French is a must. /liliExperience with SAP and Salesforce is highly preferred. /liliKnowledge of logistics, transportation, and export documentation is preferred. /liliExperience in International Business is preferred. /liliStrong communication, organizational, and problem‑solving skills. /liliCustomer‑focused, flexible, and comfortable working in a fast‑paced international environment. /li /ulh3Diversity and Inclusion /h3pDiversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. /p /p #J-18808-Ljbffr
belen G.Active 2 months ago
