Customer Service Representative
hace 2 días
Barcelona
🚀 We’re Hiring: Customer Service Specialist – Terminal Operations 📍 Port of Barcelona (Port of Barcelona). Moll de l’Energia, Barcelona At Tradebe Port Services, part of the Tradebe group, we are looking for a proactive and customer-focused Customer Service Specialist to join our terminal operations team in Barcelona. We operate a state-of-the-art bulk liquid storage terminal, providing safe and efficient storage and handling of products such as fuels, biofuels, chemicals, and other liquid bulk products in a dynamic port environment. 🔍 Your Mission You will act as the key interface between customers and terminal operations, ensuring smooth coordination of product movements, accurate documentation, and an excellent level of customer service in a fast-paced industrial setting. 💼 Key Responsibilities Customer Interface • Act as the main point of contact for customers in English and Spanish, • Manage operational requests with a strong focus on responsiveness and service quality, • Monitor service KPIs and customer satisfaction Operations Coordination • Coordinate inbound and outbound product movements (vessel, truck, pipeline, rail), • Liaise with terminal operations, logistics providers, and customs agents, • Follow up daily terminal activities to ensure alignment with customer requirements, • Proactively identify and resolve operational issues Documentation & Systems • Prepare and manage operational documentation (nominations, delivery notes, loading/discharge plans, invoices), • Ensure accurate data entry into ERP and terminal systems, • Support inventory tracking and reporting Compliance & Improvement • Support safety, quality, and audit processes, • Contribute to continuous improvement initiatives, • Help ensure compliance with terminal procedures and regulations 🎯 Your Profile • Degree in Logistics, Supply Chain, Business Administration, or similar, • Experience in logistics, terminal operations, or industrial environments, • Strong organizational and communication skills, • Ability to work under pressure in a fast-moving operational context, • Proficiency in ERP systems and Microsoft Office, • Fluent in English and Spanish 🤝 What We Offer • A dynamic role at the intersection of commercial and operations, • International customer exposure, • Learning and development in a critical infrastructure environment, • A strong culture focused on safety, reliability, and operational excellence 📩 Interested? Apply now or share this opportunity with your network!
Mireia R.Activo hace 10 horas
