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Ofertas sugeridas de otras empresas

• Vithas

  

  Responsable de Atención y Experiencia al Cliente

  hace 9 días

  Las Palmas

  En Vithas estamos buscando un/a Responsable de Atención y Experiencia Cliente para nuestros Hospitales Vithas en Canarias. La misión del puesto será dirigir y organizar la actividad de recepciones y admisión de pacientes en el centro, definir e implantar los protocolos y política de atención al paciente asegurando un óptimo funcionamiento del servicio orientado a fidelización. Asimismo, deberá colaborar en la definición e implementación de la estrategia de experiencia de paciente de Vithas en el Centro, consecución de índices de recomendación altos. Entre las funciones del puesto se encuentran: • Dirigir y coordinar la actividad de servicio al cliente/admisiones, organizando el trabajo del equipo, estableciendo y evaluando la actividad y adaptando los recursos a las necesidades del servicio., • Establecer y comunicar los protocolos y estándares de la actividad de admisión y atención al cliente omnicanal (presencial, teléfono, email y RRSS), asegurando una respuesta corporativa en tiempo y forma ante los requerimientos y necesidades del cliente/paciente, • Dirigir y gestionar las actividades de selección, formación y evaluación del equipo de trabajo, fomentando un clima motivador y de aprendizaje continuo. Desarrollo profesional del equipo a cargo., • Asegurar la actividad administrativa necesaria para dar respuesta adecuada a las peticiones o demandas de las compañías aseguradoras, mediante directrices comunes, comunicación y gestión específica del equipo establecimiento de normas y protocolos en función de cada compañía y la admisión de cada servicio. Garantizar proceso administrativo para correcta facturación., • Velar por el cumplimento de los protocolos y estándares legales en cuanto a protección de datos, aplicando la normativa legal vigente., • Supervisar, analizar y resolver las reclamaciones presentadas por el paciente/cliente en cualquier canal (presencial, redes sociales etc.), impulsando en su caso, medidas correctivas. Liderar proyectos de mejora continua, • Coordinar la alimentación por parte del equipo del sistema de Gestión de Calidad, comunicando y aportando datos y propuestas que redunden en aumento de seguridad y estado del paciente., • Coordinar y gestionar la disponibilidad de las consultas médicas, supervisar la gestión de agendas, concertación de citas y planificación de la oferta adaptada a la demanda. Colaboración con dirección médica para simplificar procesos, • Realizar la supervisión de empleados y colaboradores a su cargo, en el cumplimiento del Código de Conducta y del Modelo de Prevención de Delitos de Vithas. Te ofrecemos una posición estable, formación continua y buen ambiente de trabajo, entre otras cosas. Si tú eres el perfil, ¡Te esperamos!

• Coral Club Europe

  

  Customer Service Specialist

  hace 3 días

  Las Palmas

  Coral Club International is hiring: Part-time customer support Specialist Join a dynamic team and help us deliver exceptional service to our valued customers! Location: Remote Employment type: Part-Time Language requirement: Native Spanish (Spain) Start date: Immediate About Coral Club Coral Club is an international wellness company offering high-quality products for health, hydration, and overall well-being. With a presence in over 40 countries we are committed to helping people lead healthier lifestyles through education, community and effective natural solutions. At Coral Club we believe in the power of personal connection - and that’s where you come in. About the role We are looking for a Customer Support Specialist to engage with our current and potential clients as part of a special outreach project. Your role will be essential in maintaining strong relationships, sharing updates, reactivating inactive clients, and collecting valuable feedback to improve our services. Key Responsibilities Outbound calls (Provided database): • Inform clients about ongoing promotions, product launches, and events., • Invite clients to Zoom presentations, offline meetups, and other company activities., • Reactivate inactive clients (those who haven’t interacted for 3+ months). Feedback collection & Reporting: • Log interests, objections, questions, and call outcomes., • Share collected feedback and insights with your team leader. Work with reporting tools: • Maintain daily logs: client status, call outcomes, and next steps., • Segment contacts into groups (e.g., potential customers, product interest, business interest, etc.). Communication via Messengers: • Send follow-ups, reminders, and links via WhatsApp, Telegram, and other messaging platforms., • Duplicate invitations and essential information across channels as needed. What we’re looking for • Other language skills - a plus., • Clear and confident communication style, especially over the phone., • Organized, detail-oriented, and responsible., • Prior experience in sales or customer service - a strong advantage. What We Offer • Remote work with supportive team collaboration., • Opportunity to grow within a global wellness company., • Meaningful work with real impact on people’s lives. Ready to make a difference with Coral Club? Send your CV and short cover letter to

• PTC

  

  Platinum Support Manager

  hace 3 días

  Las Palmas

  This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).