Customer Support Executive
5 days ago
Melilla
Customer Support Executive Role Overview This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention. This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations. Key Responsibilities • Proactively contact users through outbound calls and other outreach channels, • Communicate promotions, campaigns, and special offers to customers, • Resolve customer incidents, queries, and support tickets efficiently, • Support account activations, verifications, and related processes, • Manage daily operational queries and user requests, • Drive customer engagement and retention through direct interaction What we are looking for • Previous experience in a call center, customer support, or gaming operations environment, • Comfortable managing high volumes of customer interactions, • Strong verbal and written communication skills, • Commercially aware with a customer-focused mindset, • Results-driven with a proactive approach to user engagement
