KAM - Marketing Automation
hace 16 días
Donostia / San Sebastian
IF YOU ARE INTERESTED, PLEASE SHARE YOUR CV IN ENGLISH LANGUAGE ONLY! Who are we? We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it? We understand that you are looking for growth in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We believe in creating leaders of tomorrow and mentor our leads to help them grow and nurture them as people managers and account managers. We are a rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly differentiated experience for you. If this excites you, then apply below. Role: KAM - Marketing Automation IF YOU ARE INTERESTED, PLEASE SHARE YOUR CV IN ENGLISH LANGUAGE ONLY! Role Overview We are seeking a Project Manager with strong functional and operational understanding of Salesforce Marketing Cloud campaign operations, Veeva CRM workflows, and the end-to-end Closed Loop Marketing (CLM) asset lifecycle within a pharma / life sciences environment. This role focuses on managing delivery, operational governance, and compliance across campaign operations and CLM programs rather than hands-on technical configuration. Key Responsibilities Campaign Operations – SFMC · Manage complete campaign intake and briefing process with marketing stakeholders. · Validate scope, segmentation requirements, and dependencies before campaign build. · Coordinate with data, content, and deployment teams to ensure timely execution. · Oversee QA cycles, proof approvals, and deployment readiness checks. · Ensure alignment to campaign calendars and SLA commitments. · Track campaign performance reporting and ensure insights are shared with business teams. · Identify process improvement opportunities within campaign operations workflow. Veeva CRM Operations · Manage CRM-related operational initiatives impacting field users. · Coordinate updates to customer data, territory alignment, and targeting inputs (as applicable). · Oversee CRM enhancement requests and ensure proper documentation and prioritization. · Align with sales operations to ensure readiness before new deployments. · Monitor CRM adoption metrics and escalate operational challenges. · Act as liaison between business users and technical teams for requirement clarification. CLM Asset Lifecycle Management · Manage end-to-end CLM asset lifecycle: intake → content development → MLR review → approval → deployment → tracking. · Coordinate agency partners and internal teams for timely content creation. · Track MLR submissions, feedback cycles, and approval timelines. · Ensure proper version control and archival of approved materials. · Coordinate field force rollout planning and deployment scheduling. · Monitor asset engagement data and support business performance reviews. · Ensure all documentation supports audit and compliance requirements. Project Governance & Stakeholder Management · Develop project plans, timelines, and milestone tracking. · Maintain RAID logs (Risks, Assumptions, Issues, Dependencies). · Provide structured weekly status reporting and executive updates. · Manage cross-functional stakeholders across Marketing, Medical, Legal, Regulatory (MLR), IT, and Sales Operations. · Drive continuous improvement initiatives across operational workflows. EQUAL OPPORTUNITY: Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
