Atención al Cliente - One Dream Group

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• OpenText

  

  Senior Account Executive - Digital Experience / Customer Experience Management

  hace 7 días

  Huelva

  Your Impact: As an Account Executive at Open Text you help customers use information to grow faster and be more efficient in an increasingly Digital World. You are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks. You are comfortable with complex sales cycles. Your track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments—all while driving higher conversion and engagement. Our rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs. What the role offers: • Consultative selling and intensely listening to your customers., • Preparing comprehensive territory plans., • Identifying and converting opportunities into sales., • Skillfully executing each phase of the sales process from pipeline generation to closing the deal., • Masterful client presentations and running effective meetings., • Clearly articulating the value proposition of solutions and products and the endless possibilities of the digital enterprise to your customers., • Collaboration across all internal teams and resources to ensure you bring the best solution to your clients. What you need to succeed: • A track record of at least five years of B2B selling across the Enterprise., • Experience working in a consultative capacity with C-level customers on complex cloud-based, on-premises or hybrid solutions., • Expert knowledge of the B2B buying process and know all your key competitors and closely follow industry trends., • You deploy advanced sales methodologies and tools to achieve and exceed your targets., • Whether it’s the challenge of developing new accounts or finding untapped opportunities in your existing client base, the opportunity to grow our business is what drives your efforts every day., • Intellectual curiosity, easily grasp new products and solutions, and bring the spirit of innovation to your customers., • Bachelor’s Degree and a passion for continuous learning., • Experience selling Digital Experience software similar to CCM (Customer Communication Management), CEM (Customer Experience Management) or (WCM Web Content Management) would be an advantage. One Last Thing: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. As an Open Text Account Executive, you drive digital transformation for global clients, solving complex business challenges and accelerating their journey to the cloud. Your consultative expertise and success in complex sales cycles contribute directly to business growth, earning you a competitive compensation package that recognizes your substantial impact in shaping the digital enterprise landscape.

• Bizneo HR

  

  Account Manager (Remote)

  hace 7 días

  Huelva

  En Bizneo, una de las mayores HR Tech en Europa y LATAM, buscamos Account Manager para nuestro equipo Customer Success (CX) que pueda gestionar las cuentas clave y maximizar el uso, conocimiento y adopción de nuestras herramientas. Si te apetece unirte a una empresa con cultura startup, que crece año a año sólo con beneficios, sin rondas de inversión y con un productazo, sigue leyendo👇: ¿Cuáles serán tus funciones? • Realizar seguimiento proactivo a clientes existentes, identificando necesidades y aumentar la adopción de nuestros productos de software., • Crear y actualizar contenidos y manuales formativos para clientes., • Maximizar la satisfacción y retención de nuestra base de clientes., • Identificar riesgos de churn y desarrollar estrategias de retención y adopción., • Proporcionar feedback preciso sobre casos de uso y mejoras potenciales del producto., • Trabajar con el equipo de marketing para desarrollar casos de éxito y testimonios de clientes., • Mantener informados a los clientes sobre las novedades de producto y el roadmap., • Programar y realizar QBRs., • Realizar webinars y sesiones de formación que incrementen la adopción del producto., • Identificar, generar y negociar propuestas de cross y upsell., • Mantener actualizado nuestro CRM de clientes y realizar seguimiento de las tareas y métricas de salud de las cuentas., • Mantenerse actualizado en las novedades mensuales del software para actuar como consultor experto con los clientes. Requisitos • +1 años gestionando cuentas clave como Account Manager o Customer Success, • +1 año en SaaS / Software ¿Qué ofrecemos? • Teletrabajo 100% para siempre aunque puedes venir a visitarnos cuando quieras a nuestras oficinas de Av. Burgos en Madrid., • Jornada flexible: El horario general es L a J: 9.00-14.30h y de 15:30-18:30h. Viernes 9:00 a 15:00 pero cuéntanos si necesitas reducir jornada o adaptar el horario., • 23 días de vacaciones al año

• Villeroy & Boch

  

  Global Account Manager - Hospitality

  hace 8 días

  Huelva

  The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate We have an excellent opportunity for an experienced Account Manager to join our growing international team. As our Global Account Manager, Hospitality, your goal is to develop and execute strategic account plans which aim to grow our business within assigned accounts in Hotels sector and increase our share of wallet in major Hotel projects in Spain and the EMEA region. Utilizing proven selling strategies, our brands, product portfolio, your local/international network in Hotels sector and your market insights, you will be expected to create opportunities within your assigned accounts. While developing long term account relationships with international hotel chains present in Spain and EMEA, you will drive sales at each account to deliver individual targets and focus on cross-selling. Main responsibilities • Focus on assigned accounts in the Hotels sector, building connections with key stakeholders such as investors, franchisees, and project management teams that operate hotel projects across Spain and EMEA., • Lead and own the planning and execution of strategy in collaboration with other company resources., • Be accountable for and measured on sales targets and results across the EMEA strategy., • Utilize product knowledge and insights to differentiate the company and create opportunities within accounts., • Consistently leverage the use of CRM tools to manage performance and communicate effectively with the team., • Develop and nurture strong customer relationships at all levels of the client organization and with relevant stakeholders or decision-makers involved in our major Hotel projects., • Effectively manage and guide account team members on activities and client engagements, collaborating with all regions and teams responsible for the hospitality business., • Develop account and opportunity strategies, including setting aspirations, sales targets, key corporate products, and other activities to grow the company’s share of wallet. The role is based in Madrid and offered on a regular fulltime contract basis. Is this you? • Have a proven track record of delivering growth and driving business opportunities in a B2B, product business relevant to Hotels sector., • At least 5 years of experience acquired in commercial roles (Sales Manager, Business Development Manager, Account Manager and similar), targeting Hotels sector, working with key influencers operating hotel projects in Spain and across EMEA., • Good knowledge of the Hotels sector, both in Spain and international, major players, recent developments and its sector-specific decision-making processes., • Excellent communicator with strong relationship building and nurturing skills: excellent partnership building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders., • A passionate networker and know how to connect with key influencers, ranging from design and procurement teams to investors, or operators, allowing Ideal Standard to become a partner of choice on large hotel projects., • A dynamic self-starter with a winning spirit., • Customer-oriented., • Native Spanish speaker with fluent English skills both written and spoken. Any other European language is a strong asset., • Proficiency in SAP/CRM and the Microsoft Office suite., • Availability to travel, domestic & internationally. Interested? We look forward to hearing from you! All inquiries and applications will be treated with the utmost discretion. NOTE TO RECRUITMENT AGENCIES: We do NOT accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may NOT submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members of Ideal Standard or Villeroy & Boch. Ideal Standard and Villeroy & Boch are not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

• Compas3

  

  Customer Success Representative

  hace 8 días

  Huelva

  Customer Success Representative • Ubicación: Madrid - Modalidad híbrida, • Tipo de contrato: Indefinido, • Industria: Desarrollo de Software, • Seniority: Junior / Entry-level Sobre nosotros: En Compas3, desarrollamos soluciones de software versátiles que ayudan a equipos de todo tipo a resolver desafíos complejos con tecnología simple, escalable y efectiva. Creemos en el crecimiento de las personas tanto como en el de nuestros productos. Estamos actualmente lanzando un nuevo proyecto - Ambergoods (), para lo que necesitamos incorporar un perfil de Customer Success Representative con ganas de aprender y crecer. Esta es una excelente oportunidad para iniciar una carrera en tecnología desde un rol centrado en la experiencia del cliente. Responsabilidades: • Asistir en la gestión de una cartera de clientes, asegurando que comprendan y aprovechen al máximo nuestras soluciones., • Dar seguimiento a las dudas, solicitudes y necesidades de los usuarios de forma rápida y empática., • Apoyar en la elaboración de reportes de uso, feedback de clientes y propuestas de mejora., • Colaborar con equipos internos para garantizar una experiencia integral., • Participar en reuniones de onboarding y capacitaciones, tanto internas como externas. Requisitos: • Estudios en curso en carreras como Comunicación, Administración, Marketing, Liderazgo Emprendimiento e Innovación o afines., • Interés genuino en la tecnología y en ayudar a personas a resolver problemas., • Habilidades comunicativas claras y buena organización personal., • Proactividad, curiosidad y capacidad de aprendizaje continuo., • Se valorará experiencia previa en start-ups, en funciones de atención al cliente, soporte, ventas o roles similares (No es excluyente)., • Deseable nivel intermedio de inglés. Ofrecemos: • Entrenamiento y acompañamiento por parte del equipo., • Participación en proyectos reales desde el primer día., • 2 días a la semana en la oficina y 3 desde casa., • Posibilidad de crecimiento según desempeño.

• RevX

  

  Account Manager

  hace 10 días

  Huelva

  About RevX RevX helps app businesses acquire and reengage users via programmatic to retain, monetize, and accelerate revenue. We're all about taking your app businesses to a new growth level. We rely on data science, innovative technology, and AI, and a skilled team, to create and deliver seamless ad experiences to delight your app users. That’s why RevX is the ideal partner for app marketers that demand trustworthy insights, a hands-on team, and a commitment to growth. We help you build sound mobile strategies, combining programmatic UA, app re engagement, and performance branding to drive real and verifiable results so you can scale your business: with real users, high retention, and incremental revenue. Position Summary RevX is seeking a highly driven and client-obsessed Account Manager to join our Programmatic Performance DSP team. You will be responsible for managing key advertiser relationships and driving revenue growth across mobile user acquisition, app retargeting, and Connected TV campaigns. This is a client-facing, performance-driven role requiring deep programmatic expertise, strong analytical capabilities, and a proactive, thoughtful approach to customer success. You'll collaborate cross-functionally with internal teams—Sales, Campaign Management, Product, Engineering, Design—to deliver exceptional results and white-glove service for some of the most innovative mobile app marketers. Major Responsibilities ● Own and grow a portfolio of performance-focused mobile advertisers and agency clients, ensuring long-term success and revenue expansion. ● Act as the voice of the client internally—advocating for their needs and collaborating across functions to exceed performance KPIs. ● Monitor campaign delivery and performance daily, running deep data analyses and partnering with campaign managers for granular optimization. ● Deliver strategic insights and recommendations through regular performance reviews and reporting. ● Expand expertise across user acquisition, app retargeting, programmatic supply, CTV, MMPs, SSPs, and dynamic creatives. ● Support product innovation by surfacing client feedback and collaborating with Product, Tech, and Data Science teams on testing, QA, and feature rollouts. ● Provide proactive account management—anticipating client needs and bringing creative problem-solving to each interaction. ● Contribute to internal knowledge sharing, client onboarding, and best practices development to raise the overall quality of service. ● Build trusted relationships where clients recognize RevX as the industry benchmark for service and performance. Required Experience/Skills ● 3–4+ years of experience in Account Management or Customer Success within the programmatic media-buying ecosystem. ● Hands-on experience managing performance campaigns—user acquisition, retargeting, or CTV—preferably for mobile-first advertisers. ● Deep knowledge of RTB environments, in-app advertising, and the programmatic ecosystem (DSPs, SSPs, MMPs, etc.). ● Strong analytical mindset with the ability to extract insights from large data sets using tools like Excel, Google Sheets, and pivot tables. ● Proven ability to work independently and take ownership of client success. ● Excellent communication and stakeholder management skills—both internally and externally. ● Detail-oriented, self-aware, positive, and highly organized with strong time management abilities. ● Demonstrated ability to “surprise and delight” clients with white-glove service and thoughtful interactions. Preferred Qualifications ● Experience working with mobile app advertisers across diverse verticals (gaming, e-commerce, fintech, etc.). ● Familiarity with deep linking, creative personalization, data integrations, and campaign automation. ● Comfort operating in cross-functional teams with Product, Design, Data Science, and Engineering. ● Previous exposure to Connected TV or performance branding campaigns is a plus. ● Experience in high-growth, fast-paced adtech environments. ● Multilingual (English + German and/or Spanish) is a strong plus for international client portfolios. For more information visit

• IT Recruitment Solutions

  

  Account Manager

  hace 9 días

  Huelva

  iGaming Account Manager — Remote A rapidly expanding iGaming content provider is seeking a high-energy Account Manager to own and grow a portfolio of operator accounts. You’ll promote new game releases, boost exposure, and maximise revenue across multiple regulated markets - all while working fully remote. Who you’ll report to: Sales Manager Employment: Full-time, permanent What you’ll do: • Grow accounts: You’ll draft strategic plans, set bold KPIs, and deliver revenue-driving results for each operator you manage., • Champion game promotion: You convince partners to spotlight new releases, run tournaments, and launch jackpot tools that push GGR higher., • Own relationships: You build trusted, C-level partnerships and keep decision-makers eager for your next idea., • Steer launches: You coordinate integrations, align marketing calendars, and hit go-live dates without a hitch., • Prove impact: You track KPIs, lead quarterly business reviews, and turn data into clear next steps. What you bring: • 3+ years managing iGaming operator accounts (supplier side)., • Success at a provider that shows you know how to win share of wallet., • A network of decision-makers you can tap from day one., • Polished communication skills, • High energy, positive presence, and consistency that keeps teams moving., • Fluent English; Spanish is a bonus., • Experience of the UK, EU, LATAM or South African markets. What’s in it for you: • Competitive base salary plus performance bonuses tied directly to your results., • 100 % remote work with flexible hours on a European schedule., • Budget for industry events, conferences, and learning - so you stay ahead., • A high-growth environment where you shape processes and see your impact fast. If you are an Account Manager with iGaming experience and industry contacts, apply for this Account Manager role, please send your CV to Matthew Pearce at IT Recruitment Solutions.

• Foundever

  

  German Customer Service Agent – Work From Home (Remote)

  hace 10 días

  Huelva

  🗓️ Start Date: 18th August 2025 🖥️ 100% Remote | Computer Provided | Contract: 4 Months (with real extension opportunities) Important: This is a 100% remote position, but you must reside in Spain to apply (due to legal and administrative requirements) 💬 Languages: Native/Bilingual German + Advanced English 💶 Salary: €21,500/year + €1,500 Sign-On Bonus 💡 Looking for more flexibility in your life? Are you someone who enjoys helping others, solving problems, and making every interaction count — all from the comfort of your own home? Join our team of customer service professionals and guide users through the reservation process, helping them find the perfect option for their needs. ✨ No commuting. More freedom. Better balance. 👀 What We’re Looking For ✔️ Native or bilingual German speaker ✔️ Advanced English (B2–C1 level) ✔️ Stable internet connection (equipment provided by us!) ✔️ Customer service experience is a plus (but not required!) ✔️ Ability to understand user needs and provide tailored support ✔️ A team-player attitude, positivity, and a passion for delivering excellence 🎁 What We Offer You 🏠 100% Work-from-home position 💵 €21,500/year + ✨ €1,500 Sign-On Bonus 🧑 💻 Online paid training included in your contract 🎉 Refer-a-friend bonus: €500 (same campaign) 🕒 Schedule: 39 hours/week (Mon–Sun rotation, alt. weekends), between 9 AM – 8 PM 📅 Initial 4-month contract with real chances to stay and grow 🎁 Perks & Benefits 🌱 Grow With Us: Career development & promotion opportunities 🌍 Free Language Classes: Spanish, French, Swedish, Portuguese & more 🎉 Employee Experience Program: Weekly activities & cultural events 💡 Special Discounts: Private health insurance, tech, and more ❤️ Wellbeing Initiatives: • • Move Well (💪): Fitness programs & tips, • • Eat Well (🥗): Nutrition guides & recipes, • • Live Well (🧘): Mindfulness & mental health support, • • Do Well (❤️): Join meaningful social impact actions, • 🚀 If you're an ambitious individual who loves helping others, this is your chance to join a dynamic and supportive international team., • 👣 Create your best moments. Join the #FoundeverLife., • 📩 Apply now and start your journey with us!

• PTC

  

  Platinum Support Manager

  hace 10 días

  Huelva

  This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).