Telephone Operator
8 hours ago
Santa Cruz de Tenerife
Telephone Operator– The Ritz‑Carlton Abama Resort, Tenerife, Spain. Full‑time, non‑management position.ResponsibilitiesAnswer all internal and external telephone calls promptly, professionally and courteously.Direct calls and guest requests accurately to the appropriate departments.Provide guests with detailed information about resort facilities, dining venues, spa services, activities, transportation and local attractions.Manage guest requests efficiently and follow up to ensure complete satisfaction.Record and deliver messages accurately while maintaining the highest level of confidentiality.Support emergency communication procedures in accordance with established hotel protocols.Work closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage and other departments to ensure seamless communication across the resort.Maintain up‑to‑date operational information and internal directories.Ensure every telephone interaction reflects The Ritz‑Carlton’s commitment to personalized luxury service and attention to detail.Support Front Office operations whenever required to enhance the overall guest experience.QualificationsWarm, confident, and professional communication style with a genuine passion for guest service.Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative or a similar customer‑facing role, preferably within luxury hospitality.Excellent multitasking, organizational and problem‑solving skills.Ability to remain calm and composed while managing multiple llaborative mindset and ability to work effectively with different departments.Fluency in English and Spanish is essential; German or additional languages are a strong advantage.Good computer skills; experience with hotel property management systems is an asset.Valid work permit for Spain.BenefitsAttractive salary above market standards with flexible compensation benefits.Explore Rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to partner, parents and immediate family.20% Food & Beverage discounts across Marriott hotels and 50% discounts at our resort’s restaurants.Up to 75% flight discounts for Tenerife residents travelling to mainland rporate benefits program with discounts on leisure activities and travel.A special birthday gift.A complimentary stay at our resort after one year of service.13th and 14th salary ntinuous learning opportunities through Marriott International University.Career development and growth opportunities within a global hospitality plimentary employee dining.Uniforms and laundry service provided (depending on department).Team events, celebrations and social activities.Opportunities to participate in Corporate Social Responsibility initiatives.Marriott International is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis.