Atención al Cliente - Ivan Celestino González - Vilafranca del Penedès

Customer Service Junior (Automoción) Misión del puesto Dar soporte en la gestión operativa de clientes, seguimiento de pedidos e incidencias, asegurando el nivel de servicio y apoyando la coordinación con logística, planificación y producción. Funciones principales Gestión de pedidos • Introducción y seguimiento de pedidos en ERP (SAP), • Control de entregas y fechas comprometidas, • Seguimiento de modificaciones de releases o forecasts Atención al cliente • Apoyo en respuesta a consultas de clientes, • Seguimiento de incidencias de suministro/ transporte, • Escalación interna de riesgos de entrega Soporte logístico y administrativo • Actualización de datos en sistema (pedidos, datos cliente), • Gestión documental: albaranes, expediciones, EDI/ASN (aprendizaje progresivo), • Soporte en reporting de KPIs de servicio Requisitos Formación • CFGS en Transporte y Logística, Comercio Internacional o Administración, • O Grado en ADE, Logística, Ingeniería Industrial o similar Experiencia • 0–2 años (prácticas también cuentan), • Valorable experiencia en customer service, logística o supply chain industrial Conocimientos valorables • Excel (tablas dinámicas, búsquedas), • Usuario de ERP - SAP (aunque sea nivel básico), • Conocimientos básicos de supply chain, • Muy valorable familiaridad con entorno automoción Idiomas • Inglés B2 mínimo Competencias • Organización y atención al detalle, • Orientación al cliente, • Proactividad, • Capacidad para trabajar con urgencias, • Buena comunicación con equipos internos

-Horticulture Industry | International Environment | English Working Language- Our client, a leading European company in the horticulture industry, is seeking a Customer Service Advisor to join their BA Global Customer Service team based in Villafranca, Spain. This role is key in ensuring smooth international order flow, high-quality customer service, and efficient coordination between production, logistics, and sales teams across multiple countries. Role Overview: As a Customer Service Advisor BA Global, you will be responsible for managing the full order-to-delivery process for international customers. This includes handling offers and orders, preparing export documentation, and ensuring that production and shipment schedules are correctly aligned across multiple factories and logistics partners. You will act as a central point of contact between customers, sales, logistics, and operations, ensuring accuracy, efficiency, and excellent service at all times. Key Responsibilities: • Processing customer offers and orders accurately and efficiently., • Providing high-level international customer service support., • Organizing and coordinating export and shipping processes, prioritizing according to needs and urgencies., • Coordinating production schedules with the 5 main factories., • Liaising with logistics coordinators to ensure timely shipments., • Acting as a key communication link between customers, sales, logistics, and operations., • Ensuring smooth order flow from request to final delivery., • Understanding and applying customer requirements according to the different regulations and needs of more than 100 countries where the company operates., • Supporting continuous improvement in customer service processes. Academic Background: • Education or training in Business Administration, Logistics, International Trade, or related fields is valued., • Vocational training or equivalent practical experience will be considered., • Experience in international customer service., • Experience in export operations, logistics, or order management is highly valued., • Familiarity with ERP and/or CRM systems is highly desirable. Skills & Competencies: • Strong customer service orientation., • Excellent organizational and prioritization skills., • Ability to manage multiple tasks in a fast-paced environment., • High attention to detail and accuracy., • Team player with the ability to work independently., • Strong communication and coordination skills., • Proactive mindset and willingness to learn new systems and processes. Languages: • Fluent English (written and spoken) – mandatory. The working language of the role is mainly English., • Spanish proficiency is considered a strong advantage. What the Company Offers: • Opportunity to join a leading European company in the horticulture sector., • International and multicultural working environment., • Stable position with internal career development opportunities., • Based in Villafranca offices, on-site position with some flexibility options., • Competitive salary range, in line with experience and candidate profile.

Customer Service Junior (Automoción) Misión del puesto Dar soporte en la gestión operativa de clientes, seguimiento de pedidos e incidencias, asegurando el nivel de servicio y apoyando la coordinación con logística, planificación y producción. Funciones principales Gestión de pedidos • Introducción y seguimiento de pedidos en ERP (SAP), • Control de entregas y fechas comprometidas, • Seguimiento de modificaciones de releases o forecasts Atención al cliente • Apoyo en respuesta a consultas de clientes, • Seguimiento de incidencias de suministro/ transporte, • Escalación interna de riesgos de entrega Soporte logístico y administrativo • Actualización de datos en sistema (pedidos, datos cliente), • Gestión documental: albaranes, expediciones, EDI/ASN (aprendizaje progresivo), • Soporte en reporting de KPIs de servicio Requisitos Formación • CFGS en Transporte y Logística, Comercio Internacional o Administración, • O Grado en ADE, Logística, Ingeniería Industrial o similar Experiencia • 0–2 años (prácticas también cuentan), • Valorable experiencia en customer service, logística o supply chain industrial Conocimientos valorables • Excel (tablas dinámicas, búsquedas), • Usuario de ERP - SAP (aunque sea nivel básico), • Conocimientos básicos de supply chain, • Muy valorable familiaridad con entorno automoción Idiomas • Inglés B2 mínimo Competencias • Organización y atención al detalle, • Orientación al cliente, • Proactividad, • Capacidad para trabajar con urgencias, • Buena comunicación con equipos internos

-Horticulture Industry | International Environment | English Working Language- Our client, a leading European company in the horticulture industry, is seeking a Customer Service Advisor to join their BA Global Customer Service team based in Villafranca, Spain. This role is key in ensuring smooth international order flow, high-quality customer service, and efficient coordination between production, logistics, and sales teams across multiple countries. Role Overview: As a Customer Service Advisor BA Global, you will be responsible for managing the full order-to-delivery process for international customers. This includes handling offers and orders, preparing export documentation, and ensuring that production and shipment schedules are correctly aligned across multiple factories and logistics partners. You will act as a central point of contact between customers, sales, logistics, and operations, ensuring accuracy, efficiency, and excellent service at all times. Key Responsibilities: • Processing customer offers and orders accurately and efficiently., • Providing high-level international customer service support., • Organizing and coordinating export and shipping processes, prioritizing according to needs and urgencies., • Coordinating production schedules with the 5 main factories., • Liaising with logistics coordinators to ensure timely shipments., • Acting as a key communication link between customers, sales, logistics, and operations., • Ensuring smooth order flow from request to final delivery., • Understanding and applying customer requirements according to the different regulations and needs of more than 100 countries where the company operates., • Supporting continuous improvement in customer service processes. Academic Background: • Education or training in Business Administration, Logistics, International Trade, or related fields is valued., • Vocational training or equivalent practical experience will be considered., • Experience in international customer service., • Experience in export operations, logistics, or order management is highly valued., • Familiarity with ERP and/or CRM systems is highly desirable. Skills & Competencies: • Strong customer service orientation., • Excellent organizational and prioritization skills., • Ability to manage multiple tasks in a fast-paced environment., • High attention to detail and accuracy., • Team player with the ability to work independently., • Strong communication and coordination skills., • Proactive mindset and willingness to learn new systems and processes. Languages: • Fluent English (written and spoken) – mandatory. The working language of the role is mainly English., • Spanish proficiency is considered a strong advantage. What the Company Offers: • Opportunity to join a leading European company in the horticulture sector., • International and multicultural working environment., • Stable position with internal career development opportunities., • Based in Villafranca offices, on-site position with some flexibility options., • Competitive salary range, in line with experience and candidate profile.

As a Customer Service Advisor BA Global, you will be responsible for managing the full order-to-delivery process for international customers. Ensuring smooth order flow from request to final delivery.

Las funciones principales incluirán la gestión de la mercancía, desde la recepción hasta el almacenamiento y la expedición de productos. Las tareas diarias abarcarán la carga y descarga de vehículos, la colocación de productos en su sitio y la preparación de pedidos. Además, se contribuir�

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