ATENCIÓN AL CLIENTE EN EL SECTOR ENERGÉTICO - SEVERAL ENERGY

En Velilla Group cuidamos cada detalle en nuestros productos, y con creatividad e innovación y, con el talento del equipo, hemos logrado ser líderes en Vestuario Técnico y que disfrutemos de los logros alcanzados, ese detalle nos identifica. Nuestros objetivos son claros, cuidar las oportunidades, apostar por el aprendizaje continuo y desarrollo humano, los avances tecnológicos y de infraestructura, la expansión internacional y, además, una gran motivación mutua ante nuevos retos. En Velilla Group iniciamos un nuevo proceso de selección en el Dpto. de Atención al Cliente, como Atención al Cliente con francés, donde su principal objetivo será el dar soporte continuo a todos nuestros clientes. ¿Con quién trabajarás? La posición está integrada en el Dpto. de Atención al Cliente de la compañía y además su trabajo será transversal con el resto de dptos y en concreto con el dpto. Comercial. El trabajo en equipo y la vocación de servicio es imprescindible en nuestro día a día. ¿Cuáles serían tus responsabilidades? Gestión Administrativa Atención telefónica Gestión de pedidos Asesoramiento continuo al cliente ¿Qué solicitamos? Nivel alto de francés Circo Formativo de Grado medio en Administración / Gestión comercial Experiencia en Atención al Cliente ¿Qué te ofrece Velilla Group? Formar parte de uno de los proyectos estratégicos de la compañía con más proyección y desarrollo. Trabajar a diario en empresa familiar multinacional, líder en el sector, donde el trabajo en equipo es vital. Posición a largo plazo en una compañía en continua fase de expansión, con múltiples proyectos a nivel nacional e internacional. Y lo más importante, formarás parte de un proyecto en el que existe el convencimiento de que son las personas, no la empresa, las que posibilitan el éxito. Si estás interesado/a puedes enviarnos tu CV a ¡Será un placer conocerte!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate We have an excellent opportunity for an experienced Account Manager to join our growing international team. As our Global Account Manager, Hospitality, your goal is to develop and execute strategic account plans which aim to grow our business within assigned accounts in Hotels sector and increase our share of wallet in major Hotel projects in Spain and the EMEA region. Utilizing proven selling strategies, our brands, product portfolio, your local/international network in Hotels sector and your market insights, you will be expected to create opportunities within your assigned accounts. While developing long term account relationships with international hotel chains present in Spain and EMEA, you will drive sales at each account to deliver individual targets and focus on cross-selling. Main responsibilities • Focus on assigned accounts in the Hotels sector, building connections with key stakeholders such as investors, franchisees, and project management teams that operate hotel projects across Spain and EMEA., • Lead and own the planning and execution of strategy in collaboration with other company resources., • Be accountable for and measured on sales targets and results across the EMEA strategy., • Utilize product knowledge and insights to differentiate the company and create opportunities within accounts., • Consistently leverage the use of CRM tools to manage performance and communicate effectively with the team., • Develop and nurture strong customer relationships at all levels of the client organization and with relevant stakeholders or decision-makers involved in our major Hotel projects., • Effectively manage and guide account team members on activities and client engagements, collaborating with all regions and teams responsible for the hospitality business., • Develop account and opportunity strategies, including setting aspirations, sales targets, key corporate products, and other activities to grow the company’s share of wallet. The role is based in Madrid and offered on a regular fulltime contract basis. Is this you? • Have a proven track record of delivering growth and driving business opportunities in a B2B, product business relevant to Hotels sector., • At least 5 years of experience acquired in commercial roles (Sales Manager, Business Development Manager, Account Manager and similar), targeting Hotels sector, working with key influencers operating hotel projects in Spain and across EMEA., • Good knowledge of the Hotels sector, both in Spain and international, major players, recent developments and its sector-specific decision-making processes., • Excellent communicator with strong relationship building and nurturing skills: excellent partnership building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders., • A passionate networker and know how to connect with key influencers, ranging from design and procurement teams to investors, or operators, allowing Ideal Standard to become a partner of choice on large hotel projects., • A dynamic self-starter with a winning spirit., • Customer-oriented., • Native Spanish speaker with fluent English skills both written and spoken. Any other European language is a strong asset., • Proficiency in SAP/CRM and the Microsoft Office suite., • Availability to travel, domestic & internationally. Interested? We look forward to hearing from you! All inquiries and applications will be treated with the utmost discretion. NOTE TO RECRUITMENT AGENCIES: We do NOT accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may NOT submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members of Ideal Standard or Villeroy & Boch. Ideal Standard and Villeroy & Boch are not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

We’re looking for a native or bilingual Dutch-speaking Customer Support Representative with a solid command of English (B2 level) to join our team! You’ll support a leading company in warranties and insurance for electronic devices, assisting customers with the management of coverage and incident resolution. ✅ What We Offer • 4-month temporary contract with strong potential for extension, • Online training in English, fully included in your contract, • Full-time: 39 hours/week, working 5 days between Monday and Saturday, • Shift: 9 AM – 7 PM (Monday to Friday), Saturdays 9 AM – 5 PM (2 Saturdays off per month), • Salary: €22,000 gross per year, • 100% remote position from anywhere in Spain (contract starts from day one of training) 👤 What We're Looking For • Native or bilingual Dutch speaker, • Advanced English level (minimum B2), • Experience in customer service and knowledge of tech/warranty products is a plus, • Strong adaptability and customer-focused mindset, • Must reside in Spain 📅 Start date: August 25th 🌟 Benefits • Career development in a growing company, • Language classes for all employees, • Weekly team activities as part of our employee experience program, • Exclusive discounts on tech, private health insurance & more, • Referral bonus via our “Bring a Friend” program 💡 About Us We believe in your growth—professionally and personally. Our wellness programs are designed to help you thrive in every area of life: • Move Well: Exercise routines and daily movement tips, • Eat Well: Nutrition guides, healthy recipes, and tips, • Live Well: Mindfulness tools, stress reduction, and mental health support Apply now and join a company that supports your future from day one!

Your Impact: As an Account Executive at Open Text you help customers use information to grow faster and be more efficient in an increasingly Digital World. You are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks. You are comfortable with complex sales cycles. Your track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments—all while driving higher conversion and engagement. Our rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs. What the role offers: • Consultative selling and intensely listening to your customers., • Preparing comprehensive territory plans., • Identifying and converting opportunities into sales., • Skillfully executing each phase of the sales process from pipeline generation to closing the deal., • Masterful client presentations and running effective meetings., • Clearly articulating the value proposition of solutions and products and the endless possibilities of the digital enterprise to your customers., • Collaboration across all internal teams and resources to ensure you bring the best solution to your clients. What you need to succeed: • A track record of at least five years of B2B selling across the Enterprise., • Experience working in a consultative capacity with C-level customers on complex cloud-based, on-premises or hybrid solutions., • Expert knowledge of the B2B buying process and know all your key competitors and closely follow industry trends., • You deploy advanced sales methodologies and tools to achieve and exceed your targets., • Whether it’s the challenge of developing new accounts or finding untapped opportunities in your existing client base, the opportunity to grow our business is what drives your efforts every day., • Intellectual curiosity, easily grasp new products and solutions, and bring the spirit of innovation to your customers., • Bachelor’s Degree and a passion for continuous learning., • Experience selling Digital Experience software similar to CCM (Customer Communication Management), CEM (Customer Experience Management) or (WCM Web Content Management) would be an advantage. One Last Thing: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. As an Open Text Account Executive, you drive digital transformation for global clients, solving complex business challenges and accelerating their journey to the cloud. Your consultative expertise and success in complex sales cycles contribute directly to business growth, earning you a competitive compensation package that recognizes your substantial impact in shaping the digital enterprise landscape.

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and French via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English and French is a must. Spanish or German is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).

iGaming Account Manager — Remote A rapidly expanding iGaming content provider is seeking a high-energy Account Manager to own and grow a portfolio of operator accounts. You’ll promote new game releases, boost exposure, and maximise revenue across multiple regulated markets - all while working fully remote. Who you’ll report to: Sales Manager Employment: Full-time, permanent What you’ll do: • Grow accounts: You’ll draft strategic plans, set bold KPIs, and deliver revenue-driving results for each operator you manage., • Champion game promotion: You convince partners to spotlight new releases, run tournaments, and launch jackpot tools that push GGR higher., • Own relationships: You build trusted, C-level partnerships and keep decision-makers eager for your next idea., • Steer launches: You coordinate integrations, align marketing calendars, and hit go-live dates without a hitch., • Prove impact: You track KPIs, lead quarterly business reviews, and turn data into clear next steps. What you bring: • 3+ years managing iGaming operator accounts (supplier side)., • Success at a provider that shows you know how to win share of wallet., • A network of decision-makers you can tap from day one., • Polished communication skills, • High energy, positive presence, and consistency that keeps teams moving., • Fluent English; Spanish is a bonus., • Experience of the UK, EU, LATAM or South African markets. What’s in it for you: • Competitive base salary plus performance bonuses tied directly to your results., • 100 % remote work with flexible hours on a European schedule., • Budget for industry events, conferences, and learning - so you stay ahead., • A high-growth environment where you shape processes and see your impact fast. If you are an Account Manager with iGaming experience and industry contacts, apply for this Account Manager role, please send your CV to Matthew Pearce at IT Recruitment Solutions.

🌍 Agente de Atención al Cliente Francófono | Presencial en Oficina en España Conecta países con tu voz. Impulsa negocios con tu servicio. ¿Dominas el francés y el español? ¿Te gustaría crecer en un entorno multicultural e internacional? ¿Quieres trabajar desde España, pero participar en el desarrollo del mercado francés? Si no estás buscando simplemente un trabajo, sino una carrera profesional con sentido, ¡te estamos buscando a ti! 🎯 Responsabilidades • Actuar como primer punto de contacto para clientes franceses, gestionando consultas, postventa, reclamaciones y resolución de incidencias;, • Comunicarte de forma fluida y profesional en francés a través de teléfono, email o chat para ofrecer una experiencia cliente eficiente;, • Coordinar con los equipos locales en España (almacén, logística, ventas) para asegurar soluciones rápidas y precisas;, • Recopilar y analizar feedback de clientes, proponiendo mejoras continuas en los procesos de atención;, • Colaborar en tareas adicionales asignadas por el supervisor: soporte en nuevos sistemas, gestión de urgencias, etc. ✅ Perfil que buscamos • Dominio avanzado de francés (mínimo nivel C1, oral y escrito);, • Buen nivel de español para la comunicación diaria y el trabajo en equipo;, • Se valorará experiencia en atención al cliente, soporte postventa o gestión de operaciones internacionales;, • Capacidad para trabajar bajo presión, buena gestión emocional, enfoque al detalle y al cliente;, • Permiso legal para trabajar en España (residencia, visado de trabajo, estudiante con permiso laboral, etc.);, • Actitud positiva, ganas de aprender y crecer con la empresa.