Atención al Cliente - SYNNECTT - Donostia / San Sebastián

Empresas: Hostel Tienes experiencia liderando equipos como hotel manager y buscas un nuevo reto profesional? Buscamos un/a Hotel Manager para incorporarse en un establecimiento en el centro de San Sebastián. Tus principales responsabilidades dentro de la empresa serán: - Control de gestión de la unidad de negocio como responsable de los departamentos de recepción, pisos y mantenimiento, dentro de un entorno dinámico en constante evolución. - Implementar la marca, sus valores y su universo en el establecimiento. - Supervisar que todo el equipo siga los procedimientos y procesos operativos establecidos por la compañía y manteniendo los estándares ya fijados. - Ejercer las funciones de liderazgo y motivación de los trabajadores en las distintas áreas de trabajo, garantizando a su vez un correcta instrucción y formación en las distintas áreas. - Gestionar y recibir reservas desde el Departamento de Grupos. - Implementar las directrices de revenue, supervisando su ejecución por parte del resto del equipo, marcadas desde la Central. - Organización de actividades que mejoren la experiencia del cliente. - Gestión de los indicadores de reputación online, asegurando la máxima atención y enfoque a la consecución de los objetivos ya marcados. - Asegurar el enfoque de todo el personal hacia la satisfacción del huésped, favoreciendo e impulsando la mejora continua en todas las áreas del establecimiento. - Gestión de quejas de los clientes. - Garantizar el cumplimiento de la legislación vigente aplicable (entre otros: protección de datos, hojas reclamación, precios, accesibilidad, mantenimiento instalaciones y equipos, prevención de riesgos laborales, higiene y seguridad agroalimentaria. Competencias requeridas: - Licenciatura en Turismo, Administración Hotelera o similar. - Experiencia de mínimo 3 años como Hotel Manager. - Conocimientos en: PMS Prestige, resolución de problemas, atención al cliente, coordinación de turnos. - Dinamismo, responsabilidad y autonomía - Conocimiento de la ciudad Se ofrece: - Incorporación inmediata - Contrato indefinido Requisitos :

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in the Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive, and multi-product outlets. Descripción general del puesto Como Account Manager de PCT (Turismo, SUV, 4x4 y Light Truck) formarás parte del departamento de Ventas en España y reportarás directamente al Country Sales Manager. Serás el principal punto de contacto entre la empresa y los clientes dentro del segmento PCT. Tu misión será impulsar el crecimiento de ventas, fortalecer la red de distribución y aumentar la cuota de mercado mediante relaciones sólidas con talleres y partners. Responsabilidades principales • Alcanzar los objetivos de ventas, • Analizar mercado, competencia y necesidades del cliente, • Garantizar la satisfacción del cliente, • Negociar contratos, precios y acciones de marketing, • Representar la empresa en eventos y ferias Requisitos • 2–3 años de experiencia en ventas, • Perfil comercial y orientación a resultados, • Conocimiento de canales de distribución, • Excelentes habilidades de comunicación, • Español nativo e inglés valorable, • Manejo de Excel y PowerPoint, • Residencia en Madrid y disponibilidad para viajar (Castilla-La Mancha, la Comunidad Valenciana y Castilla y León (Ávila y Segovia)) Se ofrece • Entorno dinámico e innovador, • Equipo internacional, • Paquete retributivo competitivo, • Coche de empresa, teléfono y portátil, • Formación y desarrollo ¿Por qué unirse a nosotros? Fomentamos la diversidad, la innovación y el crecimiento profesional en un entorno inclusivo donde cada persona aporta valor al éxito común.

Sales Regional Account Manager – Southern Europe (Based in Spain or Italy) Unattended Retail | Smart Vending | Payments | IoT | SaaS Location: Remote – Southern Europe Languages: English plus another European language. About the Company: Our client is a global technology leader within the unattended retail and smart commerce sector. With a significant installed customer base across North America and a growing international presence with European business in Sweden, Greece, Germany, Italy & Portugal already, the business provides innovative solutions spanning cashless payments, vending management, telemetry, micro markets, smart coolers, self-service retail and connected commerce technologies. Following substantial recent investment and strategic expansion initiatives, the organisation is accelerating growth across Europe and is seeking experienced commercial professionals to help drive market penetration and establish long-term partnerships across key territories. The business combines the agility of a growth-focused technology company with the backing, resources and stability of a large international organisation. The Opportunity: This is not a traditional lead generation or entry-level business development role. We are seeking experienced business development professionals with a proven ability to develop new markets, build strategic partnerships and generate revenue growth across Europe. You will play a key role in supporting the company's continued expansion across the DACH region, France, Italy, Spain and other priority European markets. The successful candidate will possess a strong understanding of unattended retail, vending technology, payments, telemetry, IoT, self-service retail or adjacent sectors and be comfortable engaging with senior decision-makers across operators, distributors, manufacturers and channel partners. Key Responsibilities: • Identify, qualify and develop new business opportunities across Europe, • Build and manage strategic relationships with operators, distributors, resellers and channel partners, • Develop territory growth plans and execute market expansion strategies, • Engage with senior stakeholders and decision-makers within target organisations, • Support the development of partner ecosystems across key markets, • Collaborate with product, marketing and leadership teams to influence commercial strategy, • Attend industry exhibitions, conferences and customer meetings throughout Europe, • Monitor competitor activity, market trends and customer requirements, • Maintain accurate forecasting, pipeline management and CRM reporting Candidate Profile: Essential- • 5-10+ years' experience in business development, sales, channel management or strategic account management, • Proven success within unattended retail, vending, payments, fintech, telemetry, IoT or related technology sectors, • Strong track record of generating new business and opening new markets, • Experience developing channel, distributor or strategic partner relationships, • Excellent communication, presentation and commercial negotiation skills, • Ability to work autonomously within a fast-paced international environment Highly Desirable- • Existing network within European vending, unattended retail or payments markets, • Experience selling hardware-enabled SaaS, payment solutions or connected technology platforms, • Understanding of cashless payments, acquiring, processing, telemetry or self-service retail ecosystems, • Previous responsibility for multi-country European territories Additional European languages would be viewed favourably. What's on Offer? • Opportunity to join a recognised global market leader, • Significant growth plans and investment across Europe, • Ability to influence commercial strategy and market expansion, • Exposure to senior leadership and international stakeholders, • Competitive salary, bonus and benefits package, • Long-term career progression within a rapidly growing technology business This opportunity would suit commercially ambitious professionals who enjoy building markets, developing strategic partnerships and driving growth within high-growth technology environments.

Join Maite.ai and help the customer service team transform the field of artificial intelligence applied to the legal sector At Maite.ai, we are transforming the way legal professionals work with artificial intelligence. With a validated product growing at a double-digit rate month after month for more than two years, we are looking for an ambitious professional to join as an Account Manager, building the proactive operations that will drive our retention and expansion in the legal sector. If you are passionate about customer success, AI, and building scalable retention strategies in dynamic environments, this opportunity is for you. About Maite.ai We are an AI-native company with a strong focus on excellence and user satisfaction. Our culture is built on meritocracy of ideas, critical thinking, and attention to detail. Currently, we have a market-validated product with over 3000 clients and 100,000+ users, and we are in full-scale growth mode. And Maite.ai is now proudly part of the Doctrine group, the leader in Legal AI in Europe. We are looking for a highly proactive professional to take ownership of account management and customer loyalty in Spain, motivated to build, automate, and scale our Customer Success operations. About the Role As an Account Manager / Customer Success Manager, you will be the key player in ensuring our clients get the absolute most out of Maite.ai from minute one. Your mission will be to drive account retention, expansion, and loyalty by deeply understanding the workflows of the legal sector. Additionally, you will play a foundational role in building our proactive customer success operations from scratch, ensuring our artificial intelligence becomes an indispensable tool in their day-to-day. What You’ll Do ✅ Lead key account onboardings, ensuring a fast adoption that is fully tailored to the specific reality and needs of each law firm. ✅ Manage client communication across email, phone, and our ticketing platform. Your goal is to always provide clear, human, and practical answers, leveraging artificial intelligence to be as efficient as possible. ✅ Own problem resolution from start to finish. You will execute all necessary operations and dive into the details to guarantee that clients get their issues or questions completely solved. ✅ Run proactive user tracking. You will identify users with low adoption rates and stay one step ahead by offering help sessions or targeted training in legal prompting. ✅ Own the success metrics. You will manage contract renewals and work directly on customer retention, taking ownership of monitoring and improving critical indicators such as churn rate and net promoter score. ✅ Spot upgrade opportunities. You will understand your clients so well that you will know exactly when a law firm needs to transition from a Plus plan to a Teams environment, or from Teams to a Custom plan. ✅ Automate processes using artificial intelligence. You will not just help clients use AI, you will apply it in your daily routine to build and scale our proactive operations without ever losing the personal touch. ✅ Create and standardize playbooks. You will work hand in hand with the reactive support team to document and build our customer success operations from the ground up. What We’re Looking For 🔥 Proven experience as an Account Manager or Customer Success Manager, ideally in a SaaS, software, or tech environment. You know how to manage and grow a client portfolio. 🔥 Experience with CRM and technical support tools: It is essential that you have solid experience with these types of tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.) so that you can join the team and hit the ground running right away. 🔥 Absolute proactivity: The mental agility to spot a potential problem and solve it before the client even complains. 🔥 Approachability, empathy, and problem-solving: You are a great listener, you understand user frustrations, and you communicate in a clear, direct way. Zero textbook answers, 100% real solutions. 🔥 Strong organizational and negotiation skills: Ability to flawlessly manage multiple accounts at different stages of their lifecycle without losing focus. 🔥 Professional English (Mandatory). ⭐ (Optional) Legal background or professional experience in the legal sector. Understanding how a lawyer thinks, their deadlines, and their daily routine is a massive advantage in connecting with them. ⭐ (Optional) Familiarity with AI tools and a genuine curiosity to use them to optimize your own work. ⭐ (Optional) Proficiency in French. What We Offer 💰 Base gross salary: 30.000€. 🧾Permanent contract 🏡 100% remote work from anywhere in Spain with a flexible schedule. We focus on results, not hours, with a culture of efficient and essential meetings to promote a real balance between your personal and professional life. We organize regular in-person meetups with the entire team. 💻Top-tier tech equipment and a budget for a home office setup included. 🏢Coworking space membership included. 💆6 additional days of annual leave each year, on top of the 22 statutory days. A total of 28 vacation days per year. 🍝 Coverflex card to manage your meal, transportation, training, and childcare benefits. 🗣️ Language classes included to support your continuous learning and professional growth. 🚀 Fast growth in a company with a strong Product-Market Fit and a unique opportunity. 📈Leadership career progression within the Doctrine group. 🎯 A highly motivated and focused team where innovative ideas are welcomed. If you are looking for a leadership opportunity in a fast-growing AI company at the forefront of the legal transformation in Europe, we want to meet you. 📩 Apply now and be part of the legal AI transformation with Maite.ai! 🚀

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in the Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive, and multi-product outlets. Descripción general del puesto Como Account Manager de PCT (Turismo, SUV, 4x4 y Light Truck) formarás parte del departamento de Ventas en España y reportarás directamente al Country Sales Manager. Serás el principal punto de contacto entre la empresa y los clientes dentro del segmento PCT. Tu misión será impulsar el crecimiento de ventas, fortalecer la red de distribución y aumentar la cuota de mercado mediante relaciones sólidas con talleres y partners. Responsabilidades principales • Alcanzar los objetivos de ventas, • Analizar mercado, competencia y necesidades del cliente, • Garantizar la satisfacción del cliente, • Negociar contratos, precios y acciones de marketing, • Representar la empresa en eventos y ferias Requisitos • 2–3 años de experiencia en ventas, • Perfil comercial y orientación a resultados, • Conocimiento de canales de distribución, • Excelentes habilidades de comunicación, • Español nativo e inglés valorable, • Manejo de Excel y PowerPoint, • Residencia en Madrid y disponibilidad para viajar (Castilla-La Mancha, la Comunidad Valenciana y Castilla y León (Ávila y Segovia)) Se ofrece • Entorno dinámico e innovador, • Equipo internacional, • Paquete retributivo competitivo, • Coche de empresa, teléfono y portátil, • Formación y desarrollo ¿Por qué unirse a nosotros? Fomentamos la diversidad, la innovación y el crecimiento profesional en un entorno inclusivo donde cada persona aporta valor al éxito común.

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On site), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role As a Customer Service Representative in our team, you will: • Handle calls through CRM agent portal, • Create quotations and orders via SAP system, • Expedite and communicate expected delivery times to customers, • Offer basic product advice to individual customer needs (at least catalogue knowledge), • Provide first level technical assistance to help customers identify their requirements for products and services Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Have a proficient or bilingual level of Hungarian and Romanian, and advanced English, • Are minimum a high school graduate, • Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance, • Are customer oriented, have excellent communication skills and have a commercial attitude and awareness, • Have a business mindset will help you engage better with your contacts Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full time 39 hours/week permanent contract, Monday to Friday from 7:30 to 16:30, • Salary: 19.623 euros gross/year up to 4.000 euros gross/year bonus, • Great office location in Barcelona, • Full paid training about the company and the project you will be working on, • Career development program and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.