Barmanager - GESTFOOD Hospitality - València

Somos Impress. Creemos que todo el mundo merece una sonrisa que le encante. Somos la mayor red de clínicas de ortodoncia con procesos completamente digitalizados en Europa. Hemos revolucionado el sector de la ortodoncia invisible gracias a un equipo de profesionales especializados en crear sonrisas y al uso de la tecnología más avanzada para el diagnóstico, tratamiento y seguimiento de cada caso. Nuestro modelo de negocio, que combina de forma única la excelencia clínica y la digitalización, ha sido reconocido por Forbes como una de las empresas HealthTech de mayor crecimiento y actualmente formamos parte del Top 10 Startups de LinkedIn. Nacidos en Barcelona en 2019, hemos crecido hasta convertirnos en referentes del sector, ofreciendo una atención de primer nivel, clínicas insignia y tecnología de vanguardia en 10 países y más de 120 ubicaciones. Y seguimos creciendo rápidamente. Nuestro objetivo es mejorar la salud y la calidad de vida de las personas en todo el mundo. Estamos buscando a un/a Coordinador/a de Tratamiento de Alineadores con disponibilidad para reubicarse a Barcelona, trabajando desde nuestras oficinas centrales en el centro de la ciudad. Responsabilidades: • Comprender y gestionar las prescripciones de los pacientes para todos los tipos de tratamiento de Impress., • Diseñar planes de tratamiento ortodóncico a partir de imágenes 3D escaneadas utilizando software especializado de corrección ortodóncica, creando setups virtuales de acuerdo con las necesidades del paciente y los protocolos clínicos establecidos por Impress., • Revisar y aprobar los planes de tratamiento finales, tanto iniciales como refinamientos, dando inicio a la fase de producción., • Representar a Impress, generando relaciones de confianza con los pacientes y ayudándoles a encontrar la solución de tratamiento que mejor se adapte a sus necesidades y supere sus expectativas., • Garantizar el cumplimiento de los estándares de calidad y protocolos clínicos de Impress en todo momento., • Alcanzar los objetivos de eficiencia y calidad (KPIs) para ofrecer la mejor experiencia posible a nuestros pacientes., • Colaborar con el equipo para fomentar un entorno de trabajo positivo, dinámico y orientado al éxito., • Mantener una actitud proactiva, con motivación constante y orientación a resultados., • Liderar con el ejemplo y apostar por la mejora continua. Qué necesitas para tener éxito: • Grado en Odontología, con experiencia o formación en Ortodoncia., • Experiencia previa en una posición similar., • Disponibilidad para reubicarse a Barcelona., • Capacidad de aprendizaje, disciplina y autonomía., • Compromiso, orientación a objetivos y enfoque en resultados., • Experiencia utilizando software de diseño dental., • Excelentes habilidades de comunicación y relaciones interpersonales., • Espíritu de equipo y actitud proactiva. Qué ofrecemos: • ¡Un equipo internacional! Trabajarás con profesionales de todo el mundo desde nuestras oficinas centrales en Barcelona, ubicadas en el distrito del Eixample., • Salario fijo: €22.000 brutos anuales + €2.000 de bonus (vinculados al cumplimiento de, • KPIs)., • Jornada completa de 40 horas semanales, de lunes a viernes de 09:00 a 18:00., • Beneficios y descuentos en nuestros tratamientos, alineadores y productos., • Oportunidades reales de desarrollo profesional dentro de una compañía innovadora y una de las principales scale-ups internacionales del sector., • Entorno de trabajo colaborativo y cultura positiva., • Equipos internacionales y diversos.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. The Mission & Core Scope • The Mission: Launch, stabilize, and run daily operations at a dedicated last-mile delivery station, ensuring a flawless cross-docking sorting process and maximum delivery success rates for the assigned zone., • The Scope: You will take full operational and administrative ownership of the physical delivery depot—overseeing inbound sorting, parcel routing, driver dispatch waves, vehicle safety compliance, and the direct management of shift supervisors and local delivery couriers. Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: • Depot Commissioning & Go-Live: Turn the bare physical delivery facility into an active, organized sorting and dispatch cross-dock, meeting launch deadlines with zero operational delays., • Last-Mile Delivery Excellence (SLA): Maintain near-perfect metrics for On-Time Delivery (OTD), First-Time Delivery Rate, and scan compliance, actively troubleshooting route disruptions., • Driver Wave & Sort Optimization: Structure the early-morning sorting lines and van loading waves efficiently, minimizing driver wait times at the bays and maximizing daily delivery capacity., • Compliance & Labor Governance: Ensure all station operations and driver scheduling comply 100% with Spanish road transport safety, warehouse risk prevention (PRL), and local labor standards. Position Requirements • Hands-On Floor Leadership: Proven ability to lead and motivate a fast-paced team of operators and delivery drivers under high-pressure, time-sensitive morning dispatch constraints., • Language Proficiency: Professional fluency in English and Spanish is mandatory to manage local courier operations and report operational performance data clearly to international management. Knowledge of Mandarin is a strong asset., • Operational Flexibility: High adaptability regarding non-standard shift hours, specifically early morning sorting windows (e.g., 5:00 AM starts), which are required to stabilize a last-mile delivery engine. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Context of the Positio nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an experienced, highly qualified Health & Safety professional who will serve as the guardian of operational compliance, risk mitigation, and workplace safety across our Madrid fulfillment and logistics network before and after site commissioning . The Mission & Core Sco • peThe Mission: Establish, audit, and enforce the full Health & Safety (PRL) framework for our new Madrid operations, ensuring 100% legal compliance with Spanish labor laws prior to day-one employee onboarding and throughout the site’s scale-u, • p.The Scope: You will take absolute ownership of risk assessment, accident prevention, security protocols, and regulatory reporting for the Madrid sites, working closely with local facility management and global risk compliance team s. Crucial Expectations & Performance Targ etsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 mont • hs:Pre-Launch Safety Validation: Successfully design, implement, and certify all Prevención de Riesgos Laborales (PRL) protocols, evacuation plans, and safety signage across the Madrid network prior to operational go-li, • ve.Regulatory Compliance & Certification: Ensure zero critical non-compliance findings or legal breaches from local Spanish authorities (Inspección de Trabajo) and external prevention services (Servicio de Prevención Ajen, • o).Culture of Prevention: Build and execute comprehensive safety onboarding and continuous training programs for all incoming managers, supervisors, and high-volume warehouse operato, • rs.Incident & Risk Architecture: Design robust, real-time emergency response mechanisms, cargo asset protection workflows, and incident reporting channels that align local regulatory requirements with corporate headquarte rs. Position Requirem • entsGreenfield Launch Expertise: You must have a verified background of successfully managing or supporting health, safety, and risk compliance for a high-volume warehouse, fulfillment center, or industrial site launch in Sp, • ain.Regulatory Qualifications: Must possess the official Spanish Técnico Superior en Prevención de Riesgos Laborales (PRL) certification with all three specialties (Work Safety, Industrial Hygiene, and Ergonomics/Psychosociolo, • gy).Language Proficiency: Professional fluency in English and Spanish is mandatory for technical local compliance and direct international corporate reporting. Knowledge of Mandarin is a strong as, • set.Operational Agility: Strong balance between rigid regulatory enforcement and the business agility required to support a fast-moving, high-volume e-commerce infrastructure deploym ent. Diversity & Incl usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th rive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logis tics?Take the next step in your career and join one of the world's fastest-growing logistics compa nies.Apply today and help shape the future of intelligent logistics with JD Logis tics.

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. The Mission & Core Scope • The Mission: Secure, onboard, and manage the performance of all external 3PL transport and last-mile service providers across Spain, maximizing network capacity and cost efficiency while protecting corporate delivery standards., • The Scope: You will take full corporate ownership of carrier relationships, commercial rate negotiations, Service Level Agreement (SLA) drafting, and ongoing vendor performance management for the Spanish market, reporting directly to regional leadership. Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: • Vendor Ecosystem Commissioning: Successfully negotiate, contract, and integrate primary and secondary 3PL transport partners in time to support our phased launch dates., • Cost Optimization & Rate Structures: Secure competitive transport rate matrices (including linehaul, parcel injection, and bulky-goods home delivery) that align with corporate profitability targets and budgetary controls., • Strict SLA Compliance & Accountability: Establish rigorous daily, weekly, and monthly business review (QBR) processes, holding carriers accountable to target On-Time Delivery (OTD) and cargo damage mitigation standards., • Flexible Capacity Architecture: Build a highly responsive carrier pipeline capable of scaling container, truckload, and final-mile volume rapidly during e-commerce peak seasons and promotional events. Position Requirements • Deep Procurement & Freight Mastery: Strong commercial acumen with a proven track record of contract negotiation and tariff management within the Spanish road transport and final-mile delivery markets., • Language Proficiency: Professional fluency in English and Spanish is mandatory to conduct complex local contract negotiations and deliver clear strategic procurement presentations to global HQ. Knowledge of Mandarin is a highly valued corporate asset., • Operational Flexibility: High adaptability regarding project priorities, timeline changes, and emergency capacity sourcing inherent to a market-level network deployment. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

Cash Desk Manager Hiring Requirements: Minimum hiring, language and physical requirements to perform the job. One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to count chips and paper currency quickly and accurately. Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word. Completion of high school or basic education equivalency preferred. "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately"