Conductor camion C+E internacional - transportes - Gijón

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

LONGi Solar is one of the world’s largest solar technology companies, ranking first in global module shipments since 2020. With more than 40,000 employees, 30+ locations and 30 manufacturing sites globally, LONGi has broken the photovoltaic (PV) cell conversion efficiency record 16 times in a row since 2021. LONGi is the first Chinese solar manufacturer to join the three distinguished climate initiatives RE100, EP100 and EV100. Building on its leadership in photovoltaics, LONGi has recently expanded into the energy storage sector. Your mission As a Delivery & Fulfillment Manager, you will ensure day-to-day interface between our external clients and our internal operations, to make sure deliveries run smoothly. You will be responsible for accurate and timely execution of internal processes as required by sales agreements and corporate compliance to stay on pace with the business needs achieving maximum internal and external customer satisfaction. Your responsibilities will include, but not be limited to: • The first person responsible for contract delivery management, responsible for end-to-end delivery management, project delivery strategy formulation, and customer satisfaction, schedule, cost and quality, • In pre-sales stage, responsible for understanding key information such as customer project status, storage capacity and receiving capacity, and formulating reasonable integrated delivery plan; Responsible for negotiating key contract terms to improve contract deliverability from pre-sale stage, • Complete the master plan and budget of the project according to the working process, and submit it for review, • Manage project schedule and deviation, and coordinated various resources to solve key problems, • Continuously monitor the progress of the project, and routinely communicate and report to project stakeholders, • Regularly publish daily and weekly reports of the project, showing project progress, problems and risks, etc, • Manage the scope of the contract, determine the solution with the sales manager for the part beyond the scope of the contract, and initiate the change of the contract, • Manage contract risks, continuously monitor and close quantitative and qualitative project risks, • Manage subcontractors, develop subcontractor resource plan and communicated with logistics department to evaluate the service quality of subcontractor resources, • Guide the delivery project team to carry out the work and provide required support Qualifications & Skills • Bachelor’s degree or above, major in supply chain management, international trade, economy or similar majors, • Ideally, 3 to 5 years of experience in international trade, project delivery, preferably related to renewables or industrial engineering, large-scale energy projects or within the photovoltaic industry, • Basic project management skills including budget adherence and cost control measures, • Ability to read, interpret, and execute verbal and written guidance to and from compliance staff, including sales order documentation, and company procedures with minimal supervision, • Good verbal and written communication skills in English and Mandarin (Spanish is a plus), • Conflict management skills and flexibility, • Proficiency with MS office, • Eligible to work in Spain WE OFFER… • A challenging position in a market leading photovoltaic company, • The chance to work in a global team with international vision, • A promising career development within our fast-growing organization, • Colleagues with expertise willing to support, hard-work and drive the company with you, • A competitive salary with a success-based variable, additional benefits, and other attractive perks, • Opportunity to develop your knowledge, experience and grow in the PV sector with the leading technology company <<<< We get our Energy from our People 🔋🥇 >>>>

Xiaomi Corporation is a leading consumer electronics and smart manufacturing company with headquarters in Beijing, China. Founded in 2010, Xiaomi is committed to bringing accessible and high-quality technology to everyone, adhering to the concept of Technology for Everyone. With businesses covering smartphones, smart home devices, IoT platforms, and more, Xiaomi has grown into a global brand, serving users in over 100 countries and regions around the world. Job Responsibilities • Take full responsibility for the daily delivery operations of KA customers in Spain, lead the end-to-end (E2E) delivery fulfillment process, coordinate all relevant internal and external parties, ensure timely, safe and accurate delivery of goods to customers, and independently lead the achievement of monthly and annual KPIs., • Lead the formulation and implementation of Spain regional delivery plans, optimize the delivery process based on the actual business situation, and promote the improvement of delivery efficiency and service quality., • Be responsible for delivery project data monitoring, in-depth analysis and summary, identify potential problems in the delivery process in a timely manner, put forward effective solutions, and promote continuous optimization of delivery operations., • Proficiently manage CRFR, lead weekly dimension KA communication, independently formulate and optimize weekly delivery plans, and provide professional support to solve complex problems encountered by KAs during delivery., • Complete other important tasks assigned by superiors, and focus on optimizing delivery efficiency to achieve cost reduction and efficiency improvement. Job Requirements • Education: Bachelor's degree or above, major in Supply Chain Management, Logistics Management or related fields is preferred., • Experience: 5+ years of KA delivery-related work experience, with in-depth experience in end-to-end delivery operations; at the same time, have a comprehensive understanding of logistics management work, and have relevant experience in logistics process supervision or coordination is preferred., • Language: Fluent listening, speaking, reading and writing skills in Chinese, English and Spanish, able to independently complete cross-language communication, negotiation and document processing, and proficient in using Spanish to communicate with local KAs and partners., • Ability: Possess strong overall planning, team management and problem-solving skills; be proficient in delivery process management, have a good understanding of logistics management principles and practices; strong data analysis ability, able to use data to guide delivery operation optimization., • Quality: Possess an entrepreneurial mindset, strong sense of responsibility and result orientation, able to work under high pressure. Welcome to apply and join us!

LONGi Solar is one of the world’s largest solar technology companies, ranking first in global module shipments since 2020. With more than 40,000 employees, 30+ locations and 30 manufacturing sites globally, LONGi has broken the photovoltaic (PV) cell conversion efficiency record 16 times in a row since 2021. LONGi is the first Chinese solar manufacturer to join the three distinguished climate initiatives RE100, EP100 and EV100. Building on its leadership in photovoltaics, LONGi has recently expanded into the energy storage sector. Your mission As a Delivery & Fulfillment Manager, you will ensure day-to-day interface between our external clients and our internal operations, to make sure deliveries run smoothly. You will be responsible for accurate and timely execution of internal processes as required by sales agreements and corporate compliance to stay on pace with the business needs achieving maximum internal and external customer satisfaction. Your responsibilities will include, but not be limited to: • The first person responsible for contract delivery management, responsible for end-to-end delivery management, project delivery strategy formulation, and customer satisfaction, schedule, cost and quality, • In pre-sales stage, responsible for understanding key information such as customer project status, storage capacity and receiving capacity, and formulating reasonable integrated delivery plan; Responsible for negotiating key contract terms to improve contract deliverability from pre-sale stage, • Complete the master plan and budget of the project according to the working process, and submit it for review, • Manage project schedule and deviation, and coordinated various resources to solve key problems, • Continuously monitor the progress of the project, and routinely communicate and report to project stakeholders, • Regularly publish daily and weekly reports of the project, showing project progress, problems and risks, etc, • Manage the scope of the contract, determine the solution with the sales manager for the part beyond the scope of the contract, and initiate the change of the contract, • Manage contract risks, continuously monitor and close quantitative and qualitative project risks, • Manage subcontractors, develop subcontractor resource plan and communicated with logistics department to evaluate the service quality of subcontractor resources, • Guide the delivery project team to carry out the work and provide required support Qualifications & Skills • Bachelor’s degree or above, major in supply chain management, international trade, economy or similar majors, • Ideally, 3 to 5 years of experience in international trade, project delivery, preferably related to renewables or industrial engineering, large-scale energy projects or within the photovoltaic industry, • Basic project management skills including budget adherence and cost control measures, • Ability to read, interpret, and execute verbal and written guidance to and from compliance staff, including sales order documentation, and company procedures with minimal supervision, • Good verbal and written communication skills in English and Mandarin (Spanish is a plus), • Conflict management skills and flexibility, • Proficiency with MS office, • Eligible to work in Spain WE OFFER… • A challenging position in a market leading photovoltaic company, • The chance to work in a global team with international vision, • A promising career development within our fast-growing organization, • Colleagues with expertise willing to support, hard-work and drive the company with you, • A competitive salary with a success-based variable, additional benefits, and other attractive perks, • Opportunity to develop your knowledge, experience and grow in the PV sector with the leading technology company <<<< We get our Energy from our People 🔋🥇 >>>>

Xiaomi Corporation is a leading consumer electronics and smart manufacturing company with headquarters in Beijing, China. Founded in 2010, Xiaomi is committed to bringing accessible and high-quality technology to everyone, adhering to the concept of Technology for Everyone. With businesses covering smartphones, smart home devices, IoT platforms, and more, Xiaomi has grown into a global brand, serving users in over 100 countries and regions around the world. Job Responsibilities • Assist in completing daily delivery operations for KA customers, cooperate in monitoring the end-to-end (E2E) delivery process, coordinate relevant parties to ensure timely delivery of goods, and help achieve monthly KPIs., • Assist in the preliminary collation and statistics of delivery data, timely feedback basic problems in the delivery process, and cooperate in problem investigation and optimization., • Assist in conducting CRFR related work, cooperate in completing weekly communication with KA customers, sort out communication minutes, and assist in optimizing weekly delivery plans., • Education: Bachelor's degree or above, major in Supply Chain Management or related fields is preferred; fresh graduates are welcome to apply, or 1-2 years of relevant work experience in delivery, logistics or related fields., • Ability: Possess basic data collation and communication coordination skills, be careful and proactive in work, and have a strong sense of responsibility., • Language: Good listening, speaking, reading and writing skills in Chinese; basic English communication skills are preferred., • Quality: Have a sense of team cooperation, be able to adapt to basic work pressure, and be willing to actively learn delivery-related knowledge. Welcome to apply and join us!

Xiaomi Corporation is a leading consumer electronics and smart manufacturing company with headquarters in Beijing, China. Founded in 2010, Xiaomi is committed to bringing accessible and high-quality technology to everyone, adhering to the concept of Technology for Everyone. With businesses covering smartphones, smart home devices, IoT platforms, and more, Xiaomi has grown into a global brand, serving users in over 100 countries and regions around the world. Job Responsibilities • Take full responsibility for the daily delivery operations of KA customers in Spain, lead the end-to-end (E2E) delivery fulfillment process, coordinate all relevant internal and external parties, ensure timely, safe and accurate delivery of goods to customers, and independently lead the achievement of monthly and annual KPIs., • Lead the formulation and implementation of Spain regional delivery plans, optimize the delivery process based on the actual business situation, and promote the improvement of delivery efficiency and service quality., • Be responsible for delivery project data monitoring, in-depth analysis and summary, identify potential problems in the delivery process in a timely manner, put forward effective solutions, and promote continuous optimization of delivery operations., • Proficiently manage CRFR, lead weekly dimension KA communication, independently formulate and optimize weekly delivery plans, and provide professional support to solve complex problems encountered by KAs during delivery., • Complete other important tasks assigned by superiors, and focus on optimizing delivery efficiency to achieve cost reduction and efficiency improvement. Job Requirements • Education: Bachelor's degree or above, major in Supply Chain Management, Logistics Management or related fields is preferred., • Experience: 5+ years of KA delivery-related work experience, with in-depth experience in end-to-end delivery operations; at the same time, have a comprehensive understanding of logistics management work, and have relevant experience in logistics process supervision or coordination is preferred., • Language: Fluent listening, speaking, reading and writing skills in Chinese, English and Spanish, able to independently complete cross-language communication, negotiation and document processing, and proficient in using Spanish to communicate with local KAs and partners., • Ability: Possess strong overall planning, team management and problem-solving skills; be proficient in delivery process management, have a good understanding of logistics management principles and practices; strong data analysis ability, able to use data to guide delivery operation optimization., • Quality: Possess an entrepreneurial mindset, strong sense of responsibility and result orientation, able to work under high pressure. Welcome to apply and join us!

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