Conserje - Empresa sector servicios - Madrid

Minor Hotels Europe & Americas.Gobernanta del hotel y será responsable de supervisar el servicio de planta.Garantizar la planificación, coordinación y supervisión del servicio de planta, limpieza, higiene y reposición de artículos de aseo y otros productos;.Cumplir las normas de servicio y los

FUNCIONES PRINCIPALES: Realizar tareas de mantenimiento preventivo, correctivo y conductivo en instalaciones, maquinaria y servicios técnicos, según indicaciones de superiores para garantizar el correcto funcionamiento de las instalaciones Contratar y supervisar a los equipos de trabajo externo

¡Bienvenido/a a FCC medio Ambiente! FCC Medio Ambiente es la empresa líder de servicios medioambientales en España, referente en la gestión de servicios de recogida de residuos, mantenimiento y conservación de zonas verdes, limpieza viaria, mantenimiento de redes de alcantarillado, etc. Presentes en cerca de 5.650 municipios en 12 países, mejoramos la calidad de vida de más de 78 millones de personas en todo el mundo y contribuimos a la construcción de una sociedad sostenible y al cuidado del medio ambiente. Acerca del Rol Buscamos a un oficial de mantenimiento especialista en climatización que será responsable de garantizar el correcto funcionamiento de los sistemas térmicos y equipos HVAC presentes en la instalación, realizando tareas preventivas, correctivas y de supervisión en diferentes centros de trabajo en la Comunidad de Madrid. Responsabilidades Entre sus funciones destacan: • Detección de averías y anomalías en equipos de climatización, sistemas frigoríficos, ventilación, rooftop, enfriadoras y unidades de tratamiento de aire., • Realización de inspecciones periódicas de los sistemas HVAC siguiendo los protocolos establecidos y asegurando el cumplimiento normativo., • Verificación del estado y rendimiento de las instalaciones térmicas, garantizando su correcto funcionamiento y eficiencia energética., • Interpretación de esquemas frigoríficos y eléctricos, así como conocer en detalle las instrucciones técnicas de los equipos e instalaciones., • Diagnostico, reparación y sustitución de componentes en equipos de climatización: compresores, ventiladores, válvulas de expansión, sondas, termostatos, filtros, baterías, etc., • Colaboración en trabajos en equipo, especialmente en operaciones de intervención sobre maquinaria de gran tamaño (rooftop, UTAs, enfriadoras, aerotermos)., • Ejecución de las operaciones de mantenimiento preventivo y predictivo de climatización según los planes establecidos (limpieza de baterías, ajustes, comprobación de presiones y temperaturas, verificaciones eléctricas, etc.)., • Realización, cuando sea necesario, de tareas generales de mantenimiento (electricidad básica, fontanería, hidráulica) propias de un perfil polivalente, manteniendo la operatividad global de la instalación. ¿Qué necesitamos de ti? Formación requerida: • Formación técnica FP media o superior en climatización, frío industrial, instalaciones térmicas, mantenimiento o similar., • Conocimientos sólidos en Instalaciones Térmicas en Edificios (RITE) y/o instalaciones eléctricas aplicadas a sistemas HVAC., • Certificación de Gases Fluorados – Nivel Básico: manipulación de equipos con sistemas frigoríficos de cualquier carga., • Certificación de Gases Fluorados – Nivel Complementario: manipulación y carga de refrigerantes fluorados en todo tipo de sistemas., • Conocimiento de sistemas de climatización industrial y comercial (rooftop, VRF/VRV, multisplit, UTAs, fancoils, aerotermos)., • Conocimiento de circuitos frigoríficos, diagnóstico de presiones, temperaturas y consumos., • Conocimiento de electricidad aplicada a equipos HVAC (lectura de esquemas, instrumentación, maniobra y potencia)., • Conocimientos de fontanería y circuitos hidráulicos asociados (bombas, intercambiadores, válvulas, caudales)., • Conocimiento de protocolos de mantenimiento preventivo, correctivo y predictivo., • Conocimiento del uso de herramientas de diagnóstico: manómetros, recuperadoras, vacuómetros, analizadores eléctricos, sondas de temperatura, etc. Experiencia requerida: • Mínimo 1 año realizando tareas similares Idiomas requeridos: • Castellano nativo. Otros requisitos: • Estar en posesión de carnet B ., • Tener conocimientos informáticos: paquete Office Se ofrece: • Tipo de contrato: Indefinido, • Jornada: Completa (de lunes a domingo según cuadrante), • Salario: Según convenio colectivo aplicable., • Incorporación en un equipo profesional, con buen ambiente de trabajo posibilidades de desarrollo profesional en otros servicios o actividades., • Nuevos retos., • Trabajo en equipo., • Plan de formación continuo., • Incorporación inmediata. FCC Medio Ambiente es una empresa comprometida con la igualdad y diversidad, reconocida con el Distintivo Igualdad en la Empresa (DIE). Todo el proceso de selección se realiza respetando la igualdad de trato y no discriminación por razón de género, discapacidad, orientación sexual, raza, religión o cualquiera otra circunstancia protegida por la Ley. ¿Aceptas el reto? ¡Te estamos buscando! • Únete a nuestro equipo, ahora es el momento-

POSITION SUMMARY Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. 1. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 1. Ensures that all guest orders are handled quickly and knowledgeably., 2. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 1. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 1. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards 1. Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements 1. Updates and maintains Silver Compass., 2. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 3. Is a continual source of information, help and assistance to all guests and crew., 4. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 1. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 1. Ensures confidentiality when handling sensitive information., 2. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, working/resting hours). 1. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. 1. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 1. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 1. Maintains a consistent and fair corrective action system., 2. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 3. Ensures that the Silversea product and service standards and procedures are in place and maintained. 1. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 1. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 1. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 1. Ensures that all pantries are in compliance with Public Health standards at all times., 2. Demonstrates a high and consistent level of organization and management., 3. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 1. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 1. Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance., 2. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 1. Communicates standards of performance to employees and trains employees effectively on them., 2. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 1. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 1. Mentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Managers responsibilities if necessary. 1. Keeps self and team members aware of costs, budgets and monitoring procedures., 2. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 1. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 1. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 1. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 1. Controls and approves the night team overtime and working hours. Making the best use of manpower by managing the hours worked by each crew member and monitoring the financial impact on the business, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant documentation and finding alternative solutions in case of an anticipated increase in overtime, in order to fully comply with Silversea policy and procedures at all times. Record keeping as standard. 1. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 1. Practices preventative maintenance., 2. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 1. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 1. Accountable for meeting Public Health requirements., 2. Practices good people management, maintaining proper conduct with all departments around the ship., 3. Observes and enforces uniform and grooming standards according to Company policies., 4. All other duties as assigned. QUALIFICATIONS: • Previous management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment., • Excellent knowledge of cleaning standards., • Knowledge and experience of Public Health policies and procedures., • Able to dispense, use and understand safe applications of cleaning chemicals., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems LANGUAGE REQUIREMENTS: Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. 1. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 2. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 3. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 4. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 5. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 6. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 7. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 8. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 9. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 10. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 11. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 12. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 13. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 14. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 15. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 16. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 17. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 18. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 19. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 20. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 21. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. Shipboard experience is strongly preferred. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

POSITION SUMMARY Assistant Housekeeping Manager owns the guests experience in Staterooms, offering a seamless execution of premium service coordinating and overseeing Stateroom Attendants work. ESSENTIAL DUTIES AND RESPONSIBILITIES Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function. Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met Presents overtime needs to Housekeeping Director for final approval. Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details. Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Is aware of, and/or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries. Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously. Responsible for attending meetings, training activities, courses and all other work-related activities as needed. Responsible for Sanitation Logs, SQM Logs. Achieving ratings/targets that are set by the company. Perform inventories of linen, amenities etc. once a month or as often as needed. Conduct /oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. Creates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. Mentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement. On a regular basis, meets with their staff, reviews the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with staff to review guest comments to implement revisions and improvements. KPI’s assigned to position/department. Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations about personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. HIRING QUALIFICATIONS ·One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred). Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred) Knowledge of proper cleaning techniques, requirements and use of equipment. Knowledge of proper chemical handling. Ability to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards. Exceptional management skills in a multicultural and dynamic environment. Exceptional communication, problem solving, decision making and interpersonal skills. Superior customer service, teambuilding, and conflict resolution skills. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to communicate diplomatically with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing, and managing employees as they work. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Completion of high school or basic education equivalency needed. Language Requirements: Ability to speak additional languages such as Spanish, French, or German preferred.