CONTROLADOR AUXILIAR ZONA COLLADO VILLALBA - SERVI-COP

POSITION SUMMARY: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. QUALIFICATIONS: • Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees., • Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy., • Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment. LANGUAGE REQUIREMENTS • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

About us: At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind. Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America. We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality. We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world. Our culture: We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision: to transform the global rental market. At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment. Our hybrid work model adapts to individual needs, and we believe in celebrating together—whether through after-work events or recognizing every achievement, big or small 🎉. What you'll do: • Respond to phone calls, emails, and online chats in a professional and courteous manner., • Efficiently address guest concerns and resolve issues to ensure their satisfaction., • Document and manage incidents using our Property Management System (PMS)., • Coordinate with the cleaning, maintenance, warehouse, and quality teams to resolve on-site issues efficiently., • Maintain clear communication with all teams involved in guest satisfaction to optimize operational processes., • Keep meticulous records of interactions with guests., • Attend all the issues reported by guests during their stay in a timely and professional manner in accordance with established SLAs. Continuously monitor incidents until their complete resolution., • Monitor expenses and coordinate necessary actions to stay within budget limits., • Identify opportunities to improve processes related to incident management, and budget management., • Propose and participate in the implementation of solutions to enhance the efficiency and quality of services. About you: • Valuable prior experience in a customer service environment, resolving issues to ensure their satisfaction including handling both inbound and outbound calls., • Exceptional organizational skills and the ability to maintain an accurate record of costs and budgets., • Ability to work collaboratively in a dynamic and multicultural environment., • Advanced level of English., • Excellent communication skills and a strong customer-focused mindset., • Availability to work 40 hours per week from Monday to Friday. Why us? • A charming office in the center of Madrid., • An international work environment; we have more than 18 nationalities!, • On your birthday, we offer you a half day off., • Culture of ownership, innovation, training and feedback., • Flexible and dynamic work environment., • Free Drinks: we always provide tea and coffee., • After-work events and an amazing internal culture., • Internal growth opportunities., • Discounts at partner stores., • Discounts on our properties for your family and you. Join the team: At the core of our success are our values that guide us every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer service and we seek excellence. At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Location: Alcobendas, Madrid. Department: WEU HR Department Duration: [3-6 months] | Full-time / Part-time About the Role: We are looking for a Culture & Engagement Intern to join our Western Europe HR team. In this role, you will support the rollout of our 2025 Company Culture initiatives, helping to bring our values to life, strengthen employee engagement, and create a more connected, collaborative workplace. This is a great opportunity for a student or recent graduate passionate about organizational culture, employee experience, and internal communications to gain hands-on experience in an international business environment. Key Responsibilities: ‒ Support the implementation of culture and engagement programs across Western Europe. ‒ Assist in organizing culture workshops, employee engagement events, and team-building activities. ‒ Create and localize internal communications content (presentations, newsletters, visuals, social media-style updates). ‒ Collect employee feedback and help track the effectiveness of culture initiatives. ‒ Conduct research on best practices in employee engagement and workplace culture. ‒ Collaborate with cross-country HR teams to ensure consistency and alignment with global culture strategy. What we're looking for... Currently studying or recently graduated in Human Resources, Communications, Psychology, Business, or related field. Strong interest in organizational culture, employee experience, and HR. Excellent communication and interpersonal skills; comfortable working in a multicultural environment. Creative mindset with ability to design engaging communication materials. Proactive, detail-oriented, and well-organized. Chinese: Mandatory. Fluent in English. What you'll gain: Hands-on experience in culture-building and employee engagement projects within a multinational company. Exposure to cross-country HR collaboration in the Western Europe region. Opportunity to develop project management, communication, and facilitation skills. Mentorship and guidance from the HR leadership team. A chance to make a visible impact on how our people connect with our company values. We are waiting you! If you are passionate about shaping workplace culture and creating a positive employee experience, we'd love to hear from you! Please send your CV and a short motivation statement to

¿Quiénes somos? Fundada en 2012, en la última década nos hemos convertido en la aerolínea low-cost de referencia en Madrid, operando vuelos de corto y medio alcance hacia más de 30 destinos nacionales e internacionales. Somos una compañía que conecta personas, ofreciendo en cada vuelo una experiencia única y al alcance de todos, basada en la excelencia, la puntualidad y la cercanía con nuestros clientes. Combinamos las ventajas del segmento low cost (operación punto a punto, eficiencia en costes y precios muy competitivos), con las de una compañía de red (amplia red de conexiones, gran calidad de servicio, clase business, programas de puntos, etc.). Con más de 50 millones de pasajeros que han depositado su confianza en nosotros desde el inicio de nuestras operaciones, nos hemos posicionado entre las cuatro principales compañías aéreas en el aeropuerto Adolfo Suárez Madrid-Barajas en 2023. Este logro refleja nuestro compromiso con la excelencia operativa y empresarial Como empresa joven, conscientes del mundo que queremos construir para las futuras generaciones, pensamos y actuamos comprometiéndonos con la sostenibilidad, tanto social como ambiental, siempre desde la excelencia operativa y empresarial. Iberia Express forma parte del Grupo Iberia, con una red que opera a más de 130 destinos en todo el mundo y que es líder entre Europa y América Latina. También es parte de IAG (International Airlines Group), uno de los mayores grupos de aerolíneas del mundo, y es miembro de OneWorld, una alianza de quince compañías aéreas y una red mundial que ofrece vuelos a más de 900 destinos en 170 territorios. Tu oportunidad Incorporarte como becario/a al equipo de Transformación de Iberia Express te permitirá seguir desarrollándote profesionalmente en un área clave para la evolución de la compañía. Participarás activamente en la mejora de procesos organizativos y en la identificación de oportunidades de eficiencia, colaborando en iniciativas que impactan directamente en la operativa y en la estrategia de negocio. Además, formarás parte del reto que supone impulsar la transformación de la compañía, contribuyendo al cumplimiento de los objetivos marcados por el grupo IAG en materia de eficiencia e innovación. Lo que tendrás que hacer • Analizar situaciones de negocio para identificar oportunidades de mejora y eficiencia de costes., • Participar en la elaboración y seguimiento de planes de eficiencia, evaluando el impacto económico de las iniciativas implementadas., • Gestionar y mantener actualizada la base de datos de control de iniciativas del área de Transformación., • Dar soporte en la preparación de documentación y presentaciones para comités y reuniones de seguimiento., • Colaborar con distintas áreas de la compañía para impulsar iniciativas de transformación, proponiendo soluciones y dando seguimiento a su implementación., • Realizar análisis de impacto y viabilidad de nuevas iniciativas. Lo que esperamos de ti • Estás cursando estudios universitarios en Economía, Finanzas, Ingeniería, Estadística o similares, con interés en el análisis de datos y la mejora de procesos., • Dispones de jornada completa para realizar las prácticas., • Tienes motivación y ganas de aprender en un entorno dinámico, con una mentalidad analítica y orientada a resultados., • Te gusta trabajar en equipo y colaborar con diferentes áreas de la organización, aportando siempre una actitud positiva., • Cuentas con un nivel alto de inglés, tanto oral como escrito., • Manejas con soltura herramientas del paquete Office 365, especialmente Excel y PowerPoint. Se valorará el conocimiento de herramientas de análisis como Power BI, SQL o Python. Lo que podemos ofrecerte • Posibilidad de desarrollo y aprendizaje en el seno de una empresa reconocida por su prestigio en el sector., • Participación en un programa de prácticas remuneradas, brindándote una experiencia valiosa y reconocimiento por tu contribución., • Te proporcionaremos un entorno propicio para potenciar tus habilidades y conocimientos, promoviendo tu crecimiento profesional., • Ayuda al estudio de 850€ al mes.

POSITION SUMMARY: Housekeeping Director owns the entire guests onboard experience related to cleanness and Stateroom service, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Director must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Housekeeping Director is held fully accountable for the quality of all guests’ experience. This individual will take full ownership and accountability for the maintenance, cleanness of each assigned area and service leading their Team. HIRING QUALIFICATIONS: • Five to seven years housekeeping managerial experience in an upscale hotel, resort, or cruise line (shipboard experience preferred)., • Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred., • Extensive knowledge of cleaning procedures regarding public health standards., • Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques., • Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames., • Ability to communicate tactfully with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions., • Demonstrated aptitude for the financial aspects of a housekeeping operation, including the successful identification of expense reduction through cost control., • Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel., • Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues, • Knowledge of policies and practices involved in the human resources function., • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (Issu Trax, OCIMS, Fidelio, LGA (Landed Goods Advisory), Berthing Manager, Medallia, Kronos, Celebrity App), • Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. LANGUAGE REQUIREMENTS: • Ability to speak English clearly, distinctly, and cordially with guests., • Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers., • Ability to speak additional languages such as Spanish, French, or German preferred.