Social Media & Community Specialist
3 days ago
Marbella
📍 Marbella, Spain (Hybrid) 🕒 Full-Time 👤 Reports to: Head of Social Media & Community About the Company Our client is a fast-scaling start-up in the social casino and sweepstakes gaming space, built by a team of proven iGaming leaders with a track record of success at the highest level. With rapid growth underway and a strong community at its core, this is a rare opportunity to join early, make a tangible impact, and grow alongside a business with serious ambition. Based in Marbella—one of Europe’s most desirable locations on the Costa del Sol—this hybrid role offers a balance of collaborative office work and remote flexibility, all within a vibrant international lifestyle setting. The Role We’re looking for a Social Media & Community Specialist to become the voice and heartbeat of the brand’s online presence. This is a hands-on, fast-paced role for someone who lives and breathes social media, understands internet culture, and genuinely enjoys building and engaging communities. You’ll work closely with the Head of Social Media & Community to ensure players feel engaged, valued, and part of something special. Key Responsibilities Social Media Management • Schedule and publish daily content across Facebook, Instagram, YouTube, and X, • Ensure consistent, timely posting across all platforms, • Adapt content formats and captions for each channel, • Support paid boosts on Meta when required Community Engagement • Respond to comments in a human, on-brand tone, • Proactively drive conversations and increase engagement, • Spot opportunities to create interaction (questions, trends, replies) Direct Message Management • Respond to inbound messages quickly and helpfully, • Guide users through sign-ups, promotions, and features, • Escalate issues to the support team when needed Community Chat (Crew Chat) • Actively monitor and engage daily (not just moderate), • Support activations such as polls, bonus drops, and events, • Maintain a fun, safe, and welcoming environment Campaign Support • Assist with campaigns such as Showdown, Treasure Hunt, and Flash Drops, • Help execute community-facing promotional activities Feedback & Insights • Identify and flag recurring user issues, • Share community sentiment with internal teams, • Help refine content strategy based on performance Requirements Must-Have • Proven experience in social media and community management, • Strong written American English (casual, engaging, on-brand), • Fast, responsive, and digitally native mindset, • Deep understanding of internet culture, memes, and trends Nice-to-Have • Experience in iGaming, social casino, or sweepstakes, • Familiarity with ManyChat or similar automation tools, • Ability to manage multiple platforms simultaneously The Ideal Candidate • Empathetic, clear, and engaging communicator, • Highly responsive and comfortable working in real-time environments, • Detail-oriented without losing personality and tone, • Able to embody a fun, warm, and playful brand voice, • Genuinely passionate about community building Why Join? • Be part of a high-growth company led by experienced iGaming professionals, • Make a visible impact from day one, • Hybrid working in Marbella with an exceptional lifestyle, • Strong career growth potential as the company scales, • Collaborative, energetic, and fun team culture