Customer Support Agent

Location: Barcelona, Spain Your Role As a Customer Service Advisor, your main responsibility will be to provide outstanding support to customers by responding to both technical and administrative inquiries via phone, chat, and email. You will assist customers with the installation and setup of payment terminals and online solutions, troubleshoot issues, and contribute to building lasting customer relationships. Your Profile Fluent in Swedish Working proficiency in English Previous experience in a call or contact centre Excellent communication and interpersonal skills A positive attitude and openness to change Team-player with strong collaboration skills Effective listening skills Service-oriented with attention to detail in problem-solving Able to handle conflicts in a constructive and professional manner Daily Tasks Block lost or stolen credit and debit cards Respond to inquiries from cardholders, ensuring the security of sensitive information Conduct identity verification and guide customers through security procedures Review temporarily blocked cards, and take action to block or unblock permanently Handle claim files related to card issues Benefits Paid training provided Free Spanish lessons (once a week) Friendly and people-oriented work environment with a fun atmosphere Competitive salary with bonus opportunities Additional employee benefits: meal and transport cards, private health insurance Free fruit and coffee at the office Career growth and development opportunities

Dutch or Flemish Customer Service Agent – Barcelona Location: Barcelona, Spain Languages: Dutch or Flemish + English Start date: 19.05.2025 Your role For one of the biggest Energy suppliers in Belgium, we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English. In this job you will help private and commercial clients with questions or problems through phone or email. These questions relate, among other things, to changes to customer data, contracts and inquiries about invoices. Previous customer contact experience is not required but is appreciated. You must live in Barcelona or be willing to relocate in the short term. Your profile - You are service and result-oriented - You can work and problem-solve independently with a good dose of analytical thinking - You have the ability to empathize with your customer - You are a good listener and have good communication skills - Hospitable, customer-friendly and helpful to the customer - You are looking for a challenging long-term position Benefits - Paid training - Free Spanish lessons (once a week) - Unique, atmospheric, people-oriented call centre - Market-based salary with the possibility of a bonus - Employee benefits such as meal cards, transport cards and private insurance - Growth opportunities - Hybrid work model after 3 months 📩 Please make sure to upload your full CV when applying through the app, thank you.

Are you a communicative talent with a passion for delivering excellent customer service? We are looking for an enthusiastic Customer Service Representative to join our team in Barcelona for an internationally renowned provider of security solutions. Our company is the market leader in monitored alarm systems for homes and SMEs in Belgium. Your role As a Customer Service Representative, you will be the first point of contact for our customers. With your customer-focused attitude, you will provide support, resolve issues, and ensure an outstanding service experience. Additionally, you will collaborate closely with other departments to maintain and enhance customer satisfaction. Your communication and analytical skills enable you to identify customer needs and address them effectively. You thrive in a dynamic environment and bring a proactive mindset and empathetic approach to your work. By promoting up- and cross-selling opportunities, you contribute to the company’s success. Key Responsibilities Responding to incoming phone calls and emails efficiently and courteously. Actively resolving inquiries and issues, ranging from technical support to administrative matters. Scheduling maintenance and installation appointments. Handling billing, direct debit, and contract-related queries. Proactively offering suitable products and services through up- and cross-selling. Ensuring accurate administrative follow-up and reporting. Your Profile Experience in a call center or similar customer service role is a plus. Excellent social and communication skills. Problem-solving skills and a customer-focused mindset. Flexible and resilient in a changing work environment. A positive attitude and willingness to learn new skills. Fluency in Dutch and English is required; knowledge of French or Spanish is a plus. Benefits Paid training Hybrid position Free Spanish lessons (once a week) Unique, atmospheric, people-oriented call centre, with a good dose of fun Market-based basic salary with the possibility of a bonus Employee benefits such as meal cards, transport cards and private insurance 4 company outings per year Free fruit and coffee Growth opportunities Location Barcelona, Spain