Customer Service International Sales
3 days ago
Valencia
ph3Job Purpose /h3 pProvide outstanding customer service and order management support, acting as the main point of contact for customers, sales teams, and distributors from initial inquiry through to order delivery. Ensure a seamless customer experience by coordinating quotations, documentation, order processing, logistics, and export activities. /p h3Key Responsibilities /h3 ul liManage daily communication with customers, sales teams, and agents regarding inquiries, orders, projects, claims, and product documentation. /li liPrepare quotations, proforma invoices, and customer documentation. /li liCoordinate sample requests and technical information with internal departments. /li liMaintain customer, pricing, contract, and product data in SAP. /li liProcess customer orders, issue order confirmations, and monitor deliveries. /li liCoordinate transport and export logistics, including road, sea, and air shipments. /li liPrepare export and customs documentation and liaise with freight forwarders, customs agents, banks, and regulatory authorities. /li liSupport payment processes, letters of credit, and credit control activities. /li liHandle customer complaints and claims, ensuring timely resolution and follow-up. /li liCollaborate closely with Sales, Production, Quality, Logistics, Compliance, and Finance teams. /li liEnsure compliance with company policies, SOX controls, and internal procedures. /li liSupport international customers across North Africa, APAC, LATAM, and other global markets. /li /ul h3Requirements /h3 ul li1–2 years of experience in Customer Service, Order Management, Sales Support, or a similar role. /li liFluency in English and French is a must. /li liExperience with SAP and Salesforce is highly preferred. /li liKnowledge of logistics, transportation, and export documentation is preferred. /li liExperience in International Business is preferred. /li liStrong communication, organizational, and problem‑solving skills. /li liCustomer‑focused, flexible, and comfortable working in a fast‑paced international environment. /li /ul h3Inclusion /h3 pDiversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. /p h3About ADM /h3 pAt ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry‑advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at /p /p #J-18808-Ljbffr