Madrid
RE-IMAGINA PLAY YOUR PART. EVOLVE ICONIC. Embrace the opportunity to enhance the Customer Experience. At Ferragamo, we're more than just building a Brand We’ re redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Let’s Evolve Iconic and create the next exciting chapter. The part you’ll play You will join us in our Madrid El Corte Inglés Corner as a Full-Time Team Leader, reporting directly to the Store Management. The position will start with a fixed-term contract, with the possibility of being made permanent based on performance and organizational needs. • Role model best in class sales and self leadership on the sales floor by providing excellent and specialized customer care, • Develop and nurture meaningful and loyal client relationships, • Promote a customer centric culture by coaching sales teams on data collection and enrichment as well as on processes, • Shadow fellow advisors on the sales floor and proactively offer insights, reflections, and experiences, • Monitor performances of all in store customer engagement & customer care activities on a regular basis What you’ll bring • A high degree of integrity, consistently leading by example in every situation, • A proactive, ownership-driven mindset, ensuring a magical client experience while demonstrating leadership and a passion for helping others grow, • Strong communication skills, engaging colleagues and clients with genuine care and empathy, • A blend of responsibility, bold ideas, resilience, and an authentic approach, • Fluency in Spanish and English is essential; knowledge of an additional language is an advantage., • At least 4 years of previous experience in fashion/luxury retail, including at least two years in management or team-leadership roles OUR DEI COMMITMENT TO YOU At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.
15 Calle Juan José Martínez Seco, Los Rosales, 28021, Madrid
