Gestor telefónico - Phonecallcenter

Similar jobs

• ERD Solutions

  

  Gestor

  4 hours ago

  €1600–€2000 monthly

  Full-time

  L'Eixample, Barcelona

  Únete a nuestro equipo y contribuye a crear experiencias positivas y eficientes para nuestros clientes. Gestionarás comunicaciones entrantes y salientes con un enfoque profesional, proporcionando información clara y precisa sobre nuestros servicios para asegurar la satisfacción del cliente. Resolverás consultas y problemas de manera rápida y empática, manteniendo registros detallados y organizados de las interacciones para un seguimiento eficiente. Además, identificarás oportunidades de mejora y sugerirás soluciones para optimizar los procesos del equipo. Requisitos: • Excelentes habilidades de comunicación verbal y escrita., • Actitud proactiva y capacidad para trabajar en equipo., • Flexibilidad para adaptarte a diferentes clientes y situaciones., • Compromiso con el crecimiento profesional y el aprendizaje continuo., • Conocimientos básicos de herramientas informáticas y disposición para aprender nuevos sistemas. Te ofrecemos un ambiente colaborativo y moderno donde se valora la iniciativa y las ideas innovadoras. Proporcionamos formación continua y oportunidades reales de crecimiento dentro de la empresa. Si estás listo para asumir un nuevo reto en un entorno motivador, ¡queremos conocerte!

  Immediate start!

  No experience

  Easy apply
• Eficentia Solutions

  

  Gestor/a de Relaciones con Clientes – Área Servicios

  1 day ago

  €1300–€1500 monthly

  Full-time

  Barcelona

  La persona seleccionada se encargará de contactar con clientes y potenciales clientes para informar y asesorar sobre servicios adaptados a sus necesidades, realizando un seguimiento personalizado de cada caso. También será responsable de la actualización de datos y gestión de incidencias sencillas, trabajando con objetivos tanto individuales como de equipo. Buscamos: • Habilidades comunicativas y trato telefónico fluido., • Capacidad de persuasión y negociación., • Ganas de aprender y crecer profesionalmente., • Manejo básico de herramientas digitales. Ofrecemos: • Formación inicial a cargo de la empresa., • Horario estable de lunes a viernes., • Salario fijo más incentivos por objetivos., • Buen ambiente laboral y posibilidad real de crecimiento interno.

  No experience

  Easy apply
• Blue Wolf

  

  Atención al Cliente

  7 days ago

  €1400–€3500 monthly

  Full-time

  Santa Coloma de Gramenet

  Sobre nosotros En Blue, trabajamos para ayudar a autónomos y empresas a optimizar sus servicios de telefonía, energía, seguridad y marketing digital. Nuestro enfoque personalizado y profesional nos posiciona como una referencia en el sector. ¡Buscamos sumar talento a nuestro equipo comercial! ¿Qué buscamos? Un/a asesor/a comercial dinámico/a y con espíritu emprendedor, que se sienta cómodo/a desarrollando relaciones de confianza con clientes. Si tienes experiencia en ventas y te apasiona ofrecer soluciones que marcan la diferencia, esta es tu oportunidad. Responsabilidades • Identificar y captar clientes potenciales (autónomos y PYMES)., • Realizar estudios personalizados para optimizar servicios de telefonía, energía, alarmas y marketing digital., • Gestionar la cartera de clientes con un enfoque en la fidelización y el crecimiento., • Cumplir con los objetivos comerciales establecidos., • Mantenerte actualizado/a sobre los productos y servicios del sector. Requisitos • Experiencia previa en ventas o asesoramiento comercial, preferiblemente en los sectores mencionados., • Habilidades de comunicación y negociación., • Capacidad para trabajar de manera autónoma y en equipo., • Actitud proactiva y orientada a resultados., • Conocimientos básicos de ofimática., • Valorable disponer de vehículo propio. Ofrecemos • Oportunidad de crecimiento dentro de la empresa. Cómo aplicar Si te interesa formar parte de nuestro equipo, apúntate a esta oferta. ¡Te esperamos para crecer juntos en Blue y ayudar a las empresas a alcanzar su máximo potencial!

  Immediate start!

  No experience

  Easy apply
• Impress

  

  Customer Service Team Leader - Barcelona

  3 days ago

  Barcelona

  We are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We are looking for an enthusiastic Patient Care Team Leader who will be an important part of a hard-working, fast-growing team. This is your opportunity to experience a #1 health-tech scale-up where both your work and your results are highly tangible and matter to the business. What we offer: • Internacional team! You will work with people from all over the World, at our Barcelona headquarter in the Eixample district (Barcelona). 🌍, • Real growth opportunities. 📈, • Flexible schedule (40h/week). 😊, • Teeth aligner and whitening team benefits. 👨 ⚕️, • We are an inclusive company. 🌈 Responsibilities: • Lead, coach, and develop a team of Patient Care Specialists., • Monitor and improve team performance through KPIs and feedback sessions., • Ensure high-quality patient interactions across multiple communication channels., • Optimize workflows and processes to enhance efficiency., • Handle escalations and provide solutions for complex patient cases., • Collaborate with other departments (Sales, Operations, Clinical teams) to ensure seamless patient care., • Support hiring, onboarding, and training of new team members. Requirements • +2 years of experience leading a team in a similar position within Customer Service working in an international environment., • Fluent in English & one other language (French, German, Italian, Dutch, etc.)., • You are recognized for your team spirit, your interpersonal and writing skills, • A proactive attitude and inclusive behaviour. The position is 100% on-site, we're looking for someone who's based in Barcelona (or nearby to the city). At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.

• Impress

  

  Customer Service Team Leader - Part time

  2 days ago

  Barcelona

  We are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We are looking for an enthusiastic Patient Care Team Leader who will be an important part of a hard-working, fast-growing team. This is your opportunity to experience a #1 health-tech scale-up where both your work and your results are highly tangible and matter to the business. What we offer: • International team! You will work with people from all over the World, at our Barcelona headquarters in the Eixample district (Barcelona). 🌍, • Real growth opportunities. 📈, • Part-time schedule (30h/week, shifts from 03.00PM to 09.00PM). 😊, • Teeth aligner and whitening team benefits. 👨 ⚕️, • We are an inclusive company. 🌈 Responsibilities: • Lead, coach, and develop a team of Patient Care Specialists., • Monitor and improve team performance through KPIs and feedback sessions., • Ensure high-quality patient interactions across multiple communication channels., • Optimize workflows and processes to enhance efficiency., • Handle escalations and provide solutions for complex patient cases., • Collaborate with other departments (Sales, Operations, Clinical teams) to ensure seamless patient care., • Support hiring, onboarding, and training of new team members. Requirements • +2 years of experience leading a team in a similar position within Customer Service working in an international environment., • Fluent in English & one other language (French, German, Italian, Dutch, etc.)., • You are recognized for your team spirit, your interpersonal and writing skills, • A proactive attitude and inclusive behaviour. The position is 100% on-site, we're looking for someone who's based in Barcelona (or nearby to the city). At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.

• Vantage Specialty Chemicals

  

  Customer Service Representative - French Speaking

  22 hours ago

  Barcelona

  Position Summary The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives. Essential Duties and Responsibilities • Promptly enter purchase orders to meet or exceed the agreed to service levels., • Partner with Customer Care Leads to guarantee Achievement of service level agreements., • Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process., • Identify gaps in customer care processes and partner with customer experience team to resolve. • Ensure actions align with AAT strategy., • Escalate issues as they arise in a timely matter to ensure agility and responsiveness. Education & Experience: Education: • Bachelor´s degree in any field; preferably with knowledge of foreign trade and logistics., • Languages (Mandatory): English (C1), French (C1) and Spanish (C1) Experience: • Minimum 2 years’ experience in Customer Service/Care roles within B2B business segment. Skills: • Excellent verbal and written communication skills., • Ability to work under pressure and successfully handle multiple priorities., • Strong critical thinking skills, understanding when escalation is necessary., • Strong problem-solving and analytical reasoning skills., • Leader in promoting and engaging work environment., • Utilizes data (KPIs) to drive business results., • Experience working with international teams. Equal Employment Opportunity: Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. About Vantage: Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction. We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.

• Cross Border Talents

  

  German Speaking Onboarding Account Manager (Hybrid)

  3 days ago

  Barcelona

  Join our dynamic team in vibrant Barcelona and work on an exciting project focused on Digital Marketing Ads — a game-changing tool for businesses everywhere! This role is tailored for individuals who can navigate the complexities of the German market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. You will be instrumental in building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base. Key Responsibilities As a trusted advisor, you will: • Onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement., • Promote Google Products., • Detect and understand customer’s objectives and offer adapted solutions for their needs., • Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability., • Be responsible for increasing spend and campaign upselling., • Create, maintain, and update a customer database with complete information. Requirements Essential Qualifications & Experience • Education: BA/BS degree OR equivalent work experience (MA/MSc in Marketing or Communications preferred)., • Language Skills: C2 level proficiency in both German and English., • Experience: 2 years of experience in sales and/or marketing, with previous client-facing experience, particularly in high-stakes environments (preferably)., • Demonstrated ability to work independently and consistently deliver impactful results., • Strong experience managing customer relationships and improving CRM systems for business outcomes., • Regularly integrate AI tools into workflows and interpret insights to personalize outreach., • Excellent communication skills, able to clearly and persuasively explain complex ideas to diverse audiences., • Thrive in a goal-oriented environment and contribute actively to team success., • Strong written and verbal presentation skills., • Self-motivated and proactive, with a confident and determined mindset., • Solid business acumen with the ability to analyze market trends and support strategic decisions. Specialized Skills for the German Market • Market Understanding: Clear understanding of the German market, including cultural nuances and business practices., • Strategic Thinking: Capability to identify and target companies with growth potential., • Problem-Solving: Complex problem-solving skills to navigate challenging contexts., • Analytical Skills: Proficiency in analyzing market trends and customer data., • German Cultural Awareness: Understanding the business etiquette and cultural nuances of the region to build rapport and trust., • Regulatory Knowledge: Awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities and tailor strategies to address the client’s high focus on data protection., • Stakeholder Management: Ability to manage complex stakeholder structures and engage with multiple agencies or sceptic customers., • Demonstrate a strong understanding of the existing digital marketing ecosystem in German regions and be able to position Google Ads as a valuable solution. Benefits We offer a competitive package designed to support your success and well-being, including: • Relocation Support: Comprehensive assistance including 1 month of studio apartment, financial stipend, and flight tickets to Barcelona., • Private Health Insurance., • Continuous skill development and certifications., • Clear career growth opportunities supported by coaches and a motivating team environment., • Engaging workplace with contests and a dynamic business casual culture., • Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion We are home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Monday Working Spaces

  

  Account Manager

  22 hours ago

  Barcelona

  En Monday estamos buscando Account Manager para unirse a nuestro equipo en Barcelona 🚀 Si eres una persona orientada a resultados, con pasión por las ventas y te ilusiona formar parte de un proyecto como este, puede que seas la persona que estamos buscando. Sigue leyendo para descubrirlo 🙂 ¿De qué va el puesto? Como Account Manager en Monday, tu misión será fidelizar a los clientes y construir relaciones sólidas a largo plazo que impulsen el crecimiento del negocio en los 6 centros de Barcelona. Además, te encargarás de generar nuevas oportunidades mediante la venta de renovaciones, ampliaciones de contrato y servicios extra, contribuyendo a maximizar el revenue y a mantener los 6 centros en su máxima ocupación. ¿Qué perfil buscamos? • 3-5 años de experiencia en ventas B2B, preferiblemente en sectores similares, real estate, flex u hospitality., • Experiencia ejecutando estrategias para desarrollar negocio y cerrar ventas con clientes corporativos., • Orientación a resultados, habituad@ a trabajar por objetivos de venta y KPIs, • Habilidad para negociar, demostrando destreza para cerrar acuerdos con clientes de alto nivel, • Habituad@ a trabajar con CRM y herramientas de gestión de ventas (Pipedrive & Asana). Habilidades organizativas excepcionales., • Dominio de idiomas: Catalán, Castellano e Inglés., • Valorable Licenciatura en Administración de Empresas, Marketing, Ventas o afines. Vale y… ¿Qué haré yo? A) Gestión de la cartera de clientes asignada: • Realizar reuniones con las cuentas asignadas siguiendo rigurosamente cada etapa definida en la Customer Journey., • Diseñar y ejecutar planes y estrategias para fidelizar a los clientes existentes ofreciendo soluciones adaptadas a sus necesidades., • Resolver problemas contractuales, asegurando la satisfacción del cliente y manteniendo una relación comercial sólida., • Asegurar el cumplimiento de los acuerdos comerciales pactados., • Crear y liderar iniciativas que fomenten sinergias entre las cuentas asignadas., • Participar en los eventos de los clientes asignados., • Revisar procesos administrativos de las cuentas asignadas. B) Venta de renovaciones, ampliaciones de acuerdos comerciales y comercialización de servicios extras: • Analizar el uso de los espacios y servicios contratados, para identificar nuevas oportunidades de negocio., • Diseñar y presentar propuestas de renovación o ampliación de servicios según el crecimiento potencial de las empresas clientes., • Negociar términos y condiciones para la renovaciones o ampliación de contratos y venta de servicios extras., • Cerrar acuerdos comerciales para renovaciones, ampliaciones de contratos y venta de servicios adicionales, • Cross selling: venta de servicios adicionales (papelería, merchandising, packs de café y, batch cooking, parking, mobiliario, material de oficina, meeting rooms, etc) C) Otros procesos comerciales: • Gestión Onboarding & Offboarding de private office., • Coordinación con el resto de departamentos (Experience, Finance & Facilities) ¿Y qué ofrecemos? Contrato indefinido con retribución fija + plan de incentivos. Jornada completa de 40 horas semanales, de lunes a viernes, con flexibilidad horaria (Time Flex): entrada entre 8:00 y 9:30 h y salida entre 17:00 y 18:30 h, además de viernes intensivos de 8:00 a 15:00 h (Short Friday). Paquete de beneficios: • Ticket restaurant de 110 € al mes, • Retribución flexible (transporte y seguro médico privado), • Día libre por tu cumpleaños 🎉, • Programa de referidos, • Acceso a nuestros gimnasio y a las actividades dirigidas 🏋️ Posibilidad real de crecimiento y desarrollo profesional dentro de Monday, trabajando en las mejores oficinas de Barcelona, en cualquiera de nuestros centros, con espacios comunes amplios, grandes terrazas y vistas al mar 🌴🌊 ¡Contamos contigo para darle la vuelta a los lunes! #MondayStateOfMind