Guest Experience Agent - Kimpton Vividora Barcelona - Hosco

Comercial de Cornellá de Llobregat (Barcelona) (Lunes a Viernes)

ASNORTE - Santa Lucía

hace 7 horas

Cornellà de Llobregat

Santalucía Seguros selecciona profesionales comerciales proactivos/as y con pasión por la atención personalizada al cliente, que quieran formar parte de los equipos comerciales de nuestra agencia de CORNELLÁ DE LLOBREGAT (Barcelona) Queremos contar con personas comprometidas y positivas, con actitud emprendedora, que quieran llegar lejos con nosotros, y con ganas de marcarse nuevas metas para aprender más cada día. Las personas seleccionadas se encargarán de comercializar nuestros seguros, de todas las ramas, especialmente a particulares y empresas, y recibirá apoyo, formación y herramientas digitales desde su incorporación, para facilitar la gestión de la actividad de manera eficiente, y poder desarrollar su carrera profesional en un entorno dinámico y de plena transformación.

About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description We are looking for a Marketing Trainee to join the opening team at SLS Barcelona. Under the guidance of the Director of Marketing, the trainee will support the Director of Marketing in the development and implementation of the marketing strategy and plan roll-out. The Marketing Manager will ensure that all marketing activities embody the essence of the SLS brand by fostering an environment where marketing initiatives are carefully crafted to resonate with the brand's identity, values, and objectives. Assists the Marketing Director in developing comprehensive marketing plans and budgets. Supports the Marketing Director in executing marketing campaigns and initiatives. Conducts research to identify and analyze new market opportunities, consumer preferences/habits and emerging trends. Collaborates with the team to develop branding strategies and messaging in close relation with sales department to provide commercial tools. Assists in the management of external agencies and vendors to produce marketing collaterals and distribution of marketing materials such as social media posts, email campaigns, and promotional content. Provides regular updates and reports on the status of marketing activities and performance metrics. Assisting with the management of the digital presence, including website updates and online listings along with the Digital Manager. Assists in the development of marketing presentations and materials for internal and external stakeholders. Maintains relationships with local media outlets and influencers to generate promotions of the hotel through 360 channels (ATL and BTL). Co-Coordinating with Lead Brand Ambassador on-site marketing activities during events to enhance guest experience and engagement. Represents the hotel at industry events, trade shows, and networking opportunities to enhance brand visibility. Assisting in managing RSVP lists and attendee communications for events. Qualifications Proven team player with a high level of energy and motivation. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. Department: Marketing The company Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

Sin experiencia

Guest Experience Agent Hotel 5* GL

Hosco

hace 1 día

Barcelona

About the job Principal Responsibilities/Position Purpose: Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions: · Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction. · Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.) · Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note. · Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. · Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings. · Regular attendance in conformance with hotels standards is essential to the successful performance of this position. · Comply with hotel grooming standards for both uniformed and non-uniformed associates. · Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. · Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Department: Other About you QUALIFICATIONS: · Education: High school diploma or equivalent vocational training certificate. Some college education or a university degree is preferred. A degree in hospitality management is desirable. · Experience: Prior hotel experience preferred. Prior experience within a five-star hotel brand preferred. · Technical Knowledge: Ability to use computer programs and equipment. Proficient in using a computer keyboard. Knowledge of Opera is a plus. · Communication: Ability to understand and speak English in order to comprehend and respond to information and handle advanced guest requests both verbally and in writing. Knowledge of other languages is preferred. · Skills: Problem-solving, flexibility, active listening, emotional intelligence, customer service, assertive communication, commitment, responsibility, patience, ability to work under pressure, and effective non-verbal communication. · Grooming: All Nobu Hotel Barcelona employees are expected to maintain a well-groomed appearance in accordance with company standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

Sin experiencia

Groups Sales Coordinator - Kimpton Vividora Barcelona

Hosco

hace 1 día

Ciutat Vella, Barcelona

About the job As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups. You'll report to the Assistant Commercial Director & Commercial Director. Your day-to-day • Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events)., • Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards., • Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events., • Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders., • Follow up on group payments, deposits, and invoicing in line with hotel policies., • Monitor compliance with contractual deadlines and cancellation policies., • Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details., • Conduct site inspections with prospective clients and attend planning meetings., • Maintain the highest service and hospitality standards in line with a five-star property., • Achieve personal and team goals as assigned., • Maintain group blocks, rooming lists, and reservations in the system., • Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients., • Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines., • Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings., • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system., • Support the Director of Sales in commercial strategies and group acquisition campaigns. Qualifications & Skills • Bachelor's degree in hospitality or related field., • Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment., • Must be fluent in local language and English, additional languages will be highly valuable., • Experience with entertainment groups will be highly valuable., • Strong communication and negotiation skills., • Excellent organizational skills and attention to detail., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service., • Ability to work and manage multiple projects simultaneously., • Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar). What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun! ??, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool Department: Sales The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.

International Fundraising

1.500 € fijos + comisiones – 17h a 21h (Comercial tardes Barcelona)

Si buscas un trabajo con pocas horas, sueldo fijo alto y comisiones potentes, aquí tienes la oportunidad. Formarás parte de un equipo comercial dinámico en Barcelona, con formación inicial y acompañamiento para que tengas éxito desde el primer día. Lo que ofrecemos: Requisitos: • Perfil comunicativo, con energía y constancia., • Experiencia en ventas, atención al cliente o comercial será valorada, pero no imprescindible., • Ganas de aprender, crecer y ganar dinero en equipo. Funciones principales: • Presentar y explicar nuestro servicio cara a cara a nuevos clientes., • Cerrar acuerdos con apoyo de tu jefe de equipo., • Cumplir objetivos y acceder a un sistema de comisiones muy competitivo. 👉 Apúntate hoy y empieza a ganar más en menos horas.

RANDSTAD CONSULTORES Y SOLUCIONES DE RRHH S.L.U.

Agente Comercial Sanitas (Barcelona y alrededores)

hace 5 días

Barcelona

Marca la diferencia como especialista en lo que más nos preocupa a todos: la salud. Desde Randstad seleccionamos Agentes de Seguros Exclusivos Especialistas en Salud para Sanitas, multinacional del grupo británico BUPA, compañía líder en seguros privados de asistencia médica y salud en España. ¿Cómo será tu actividad? • Buscarás nuevos clientes., • Concertarás y planificarás visitas, gestionando tu propia agenda., • Comercializarás una gama de productos de referencia en el mercado de salud dirigida a particulares, autónomos y empresas., • Tendrás contactos de clientes potenciales como complemento a tu actividad., • Gestionarás tu propia cartera de clientes promoviendo y la fidelización y nuevas ventas sobre la misma. ¿Qué requisitos debes cumplir? • Estudios mínimos: Bachillerato, • Experiencia de al menos un año en puestos comerciales o en telemarketing., • Dinamismo y proactividad., • Empatía y capacidad de comunicación., • Clara orientación al cliente., • Habituado al uso de herramientas ofimáticas y soluciones digitales para la gestión de clientes (videollamada, CRM, etc.), • Se valorarán especialmente candidatos con estudios universitarios, conocimiento del mercado asegurador o de salud, dominio de otros idiomas y/o experiencias previas de autoempleo. ¿Qué ofrecemos? • Contrato mercantil de agencia de seguros exclusiva con la compañía de referencia en salud en España., • Total flexibilidad horaria. Serás dueño de tu tiempo., • Ingresos estables y crecientes., • Comisiones por las ventas que realices y las renovaciones de pólizas intermediadas por ti., • Acompañamiento en cada una de las etapas de tu crecimiento como agente., • Certificación como Agente de Seguros Exclusivo y un completo programa de formación continua., • Contactos de potenciales clientes como complemento a tu actividad., • Modernas herramientas digitales para desarrollar tu actividad y tu cartera: un portal online exclusivo, CRM y material promocional.

TRIANGLE SOLUTIONS ETT SL

TELEOPERADOR COMERCIAL EN BARCELONA (H/M/X) CONTRATO INDEFINIDO

hace 8 días

€20000 anual

Sant Martí, Barcelona

¡Te Estamos Buscando! 📢 Buscamos Teleoperadores para el sector tecnológico. Sobre el puesto ¿Tienes experiencia en venta telefónica? ¡Esta puede ser tu oportunidad! Estamos buscando a personas con que quieran crecer en un gran equipo comercial. 💡 Lo que harás en tu día a día Realizarás la venta de productos tecnológicos a empresas del mercado español. • Responder de forma oportuna y precisa a las llamadas/correos electrónicos de los revendedores, desviando la llamada a la siguiente dirección si procede., • Proporcionar información general básica sobre productos a través de llamadas entrantes y salientes o correos electrónicos., • Detectar grandes oportunidades de negocio., • Procesar campañas de emisión de llamadas basadas en una lista predefinida de revendedores ¿Qué buscamos? 🔹 Experiencia en ventas de manera telefónica. 🔹Acostumbrado a trabajar con objetivos. 🔹 Inglés B2. 🔹 Habilidades comunicativas para realizar una buena venta. Lo que ofrecemos 🎯 Tipo de contrato: Indefinido directamente con la empresa. 📅 Jornada completa, en horario de 09h a 18h de lunes a viernes. 💰 Salario: 20.400€ bruto/anual + seguro médico + 4.300€bruto de bonus anual. 🚀 Formación: se realizará en inglés desde el primer día del contrato de 09h a 18h. Tendrás acompañamiento de tu responsable durante 1 mes para enseñarte con detalle y así realizar un gran trabajo. • Work area: Carrer de la Selva de Mar, Barcelona. Si te apasionan las ventas ¡Esta es tu gran oportunidad!