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Head Host/Hostess

3 abril 2024•495 vistas

Job Title: Head Host / Hostess
Reports to: Restaurant Manager
Responsible for:
Welcome customers and guests being the first image of Boho Club Restaurant
Job Requirements:

Education in: Hospitality/ Turism
Experience: Minimum 1 year
Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job:

Together with the team, work in a proactive and passionate way to develop a sustainable business
Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club
Bring an excellent experience to guests
Participate in the development of the department and restaurant with the Management Team
Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly
Ensure that guests feel welcomed, cared for, and valued
Key tasks as follows:
Guest/Operation
Ensuring the set standards and expectations are maintained on the highest personal level
Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies
Receive and say good bye to clients (always smiling)
Greeting customers and escorting them to tables
Manage restaurant reservations through the software (Seven Rooms)
Management and office programs. Reports writing
Organization and monitoring seating
Excellent customer service (phone / personality / email)
Take care of the information about customer allergies and communicate it to the rest of the team
Supervise the correct visual of the furniture and decoration
Comply with and enforce quality, health safety and protection standards data, established by the organization
Ensure satisfaction in the customer experience by complying with quality standards
Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations
Review guest procedures and update accordingly
Financial
To provide information as requested by the Finance Department regarding all activities related to the restaurant department
Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations
Support staff checking if the table has already paid the bill before leaving the restaurant
People & Development
Assist in building innovative communication tools to generate awareness of and support of Values
Develop a culture of excellence within the team
Assist in training and develop the new team members
Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit
Sales & Marketing
Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service
Work with the team to develop the offers adapting it to the individual customer and market conditions
Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers
Give frequent updates to the Management team of customers profiles
Assist with marketing and sales events/activities on an ad hoc basis
Provide information and statistics relating to the up-selling activities realized
Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition
Other
This Job Description serves as a guide and may be changed in the light of changing business needs
We are offering: