Service Manager - Care and Support
hace 2 días
La Garriga
COMPULSORY TRAININGTechnical or Higher Engineering in branches such as Mechanical, Industrial, Metallurgy or similar.Complementary training in maintenance management , occupational risk prevention, customer service and quality is highly valued. Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación. REQUIRED EXPERIENCE Experience in team management and project coordination.~ Experience working with ERP systems (SAP, Oracle, Navision, etc.) and service management tools. LANGUAGESSpanish level C1 in effective competence.C1 at Catalan level in effective competition.Minimum English level B2-C1 – Technical EnglishFrench level B1 or higher (recommended). SKILLS & KNOWLEDGEOrganizational and time and resource management skills.Communication, organization, and planning skills.Responsible, organized, dynamic and methodical person.Leadership and ability to motivate teams.Ability to train and develop talent within the teamCustomer orientation.Ability to negotiate and resolve conflicts.Management of maintenance management software and CRM.Strategic vision and orientation to results. TRAINING TO BE PROVIDED BY THE COMPANYEpicor software and/or fulfillment softwareTraining in occupational risk prevention in the workplaceTraining in labor processes MAIN FUNCTIONSSupervision, control and management of the personnel in charge: administrative staff and mechanicsAssignment of tasks and supervision of the same.Coordination with the documentation administration department for the invoicing of interventions or management of guarantees.After-sales service management: coordinating customer service, technical support and incident resolution.Management and planning of customer portfolio, maintenance contracts, repairs and breakdowns.Telephone and/or personal customer service.Permit management, current legal regulations to be complied with, etc...Development and implementation of new strategies and procedures to ensure efficient and high-quality technical service: monitoring programs, surveys and continuous improvement actions.Identify areas for improvement and make data-driven decisions to improve team performance and customer satisfaction. For IPAF trainers only :Management and planning of IPAF courses.Provide IPAF training and/or courses. xiphteb Coordination with the IPAF federation to update regulations, procedures, etc.Manage IPAF audits.
2 Carrer de Samalús, 08530, La Garriga
