Platform & Coaching Programs Lead
3 days ago
Valencia
Platform & Coaching Programs Lead Remote (with a preference for candidates based in APAC, Europe, or the Middle East to align with core business hours) Initial freelance/contract (6–12 months) → potential full-time About CoachBase CoachBase is a global digital coaching platform redefining professional development through technology, data, and a curated network of 1,100+ ICF-certified coaches across 65+ countries. We partner with leading multinational corporations, primarily across APAC and EMEA, delivering scalable and measurable coaching programs — from emerging talent to senior executives. As we enter our next phase of growth, we are looking for a hands-on, commercially driven leader to scale both our platform and business globally. Role Overview This is a hybrid strategic and execution role at the core of CoachBase. You will lead: • Platform evolution, • Commercial growth, • Client delivery Main Responsibilities Commercial & Client Development • Lead B2B sales and business development (client pitches, demos, proposals), • Own RFP responses and procurement processes, • Manage senior client relationships (HR / L&D leaders, sponsors, program teams), • Translate client needs into tailored solutions and platform enhancements Coaching Program Delivery • Act as strategic account lead for clients, • Oversee:, • Program launches, • Program performance and reporting, • Feedback loops and continuous improvement, • Executive-level client engagement Platform & Product Development • Define and prioritize product development needs, • Translate business and client needs into clear functional requirements, • Work closely with tech teams to design, test, and deploy features, • Ensure a client-centric, scalable user experience User Support & Operations • Ensure high-quality user support across participants and coaches, • Oversee platform activity and operational performance, • Scale and optimize processes through automation, AI, and data-driven workflows Finance & Performance Management • Oversee:, • Client invoicing and contracts, • Coach payments, • Financial tracking and dashboards, • Monitor KPIs, margins, and overall business performance Team Leadership & Coach Network • Lead a cross-functional team, primarily based in APAC, • Build and scale the team over time (structure, hiring, development), • Oversee coach recruitment and onboarding globally, • Ensure consistent quality and experience standards Brand & Marketing • Oversee digital marketing and brand positioning:, • Content (LinkedIn, thought leadership, blog), • SEO and inbound strategy, • Increase visibility through:, • Events, webinars, and roundtables, • Strategic partnerships Strategy & Growth • Shape and evolve CoachBase’s business model, value proposition, and go-to-market strategy, • Align platform development with commercial and client needs, • Identify and drive new growth opportunities (markets, segments, partnerships) Ideal Profile • 7–10+ years of experience, • Strong experience in project / program management and client facing roles, • Experience contributing to or leading B2B sales and procurement processes, • Strong experience working with senior stakeholders in multinational environments Key strengths: • Entrepreneurial mindset (ownership, problem-solving, adaptability), • Strong commercial mindset (sales, client management), • Ability to operate in fast-paced, ambiguous environments, • Strong prioritization and multi-tasking capabilities, • Highly hands-on, execution-driven, • Strong critical thinking and ability to challenge constructively Requirements: • Experience in L&D, coaching, or talent development, • Strong interest in and affinity with technology / digital tools, • Advanced command of MS Word, PowerPoint, and Excel (must-have) Nice to have: • Exposure to product / platform environments, • Experience managing global / remote teams What We Offer • A high-impact leadership role in a fast-growing global business, • Strong autonomy, • Flexible remote setup, • Competitive compensation + performance-based incentives, • Opportunity to transition into a long-term leadership role 📩 How to Apply Please send your CV to: