Head of AI Delivery (Technical)
18 hours ago
Gijón
pbLooking for /b /ppA technical delivery leader who can own the end-to-end success of AI agent deployments at the largest banks and fintechs in Europe. You will build the delivery function, set the methodology, and ensure every deployment drives measurable operational impact for our clients. /ppbr/ppbAbout Triple /b /ppTriple is building the intelligence platform for banking operations. We’re starting by solving one of the most painful problems in payments: dispute and chargeback management. Our AI agents automate the dispute workflows for card issuers, from intake and classification through evidence evaluation and scheme submission to Mastercard and Visa. We are also the leading transaction enrichment engine, trusted by 60+ banks and fintechs across 30+ markets. We have raised $10M in funding, an experienced team, and a large network of investors behind our company. We value getting things done. /ppbr/ppbWhat you will do /b /pulliBuild and lead Triple’s AI Delivery team: hire, develop, and manage a team of delivery professionals who ensure every AI agent deployment succeeds in production /liliOwn the delivery methodology from scoping and discovery through go-live, optimization, and expansion, creating a repeatable framework that scales across dozens of concurrent bank deployments /liliServe as the senior technical advisor to client executives (Heads of Operations, Risk, Payments, Cards), building trust and translating operational challenges into AI-driven solutions /liliDefine and track deployment success metrics (automation rate, resolution accuracy, processing time, loss reduction) and drive continuous improvement across all live clients /liliManage complex, multi-workstream deployments involving engineering, product, compliance, and client teams across different time zones and regulatory environments /liliBuild the knowledge base: deployment playbooks, configuration best practices, escalation frameworks, and training materials that accelerate every future onboarding /liliAct as the voice of the client internally, surfacing product gaps, scalability concerns, and feature requests that shape the roadmap /li /ulpbr/ppbWhat you need /b /pulli7+ years of experience in technical delivery, solutions engineering, or implementation leadership in fintech or financial services /liliAt least 2 years of experience managing or building a delivery team, including hiring, coaching, and performance management /liliDeep understanding of banking operations, payments infrastructure, or dispute and chargeback workflows /liliTechnical depth: you can engage meaningfully with engineering discussions, review integration architectures, and troubleshoot deployment issues without depending on others /liliProven ability to manage executive-level client relationships at banks and regulated institutions /liliExperience defining and scaling delivery processes in a high-growth environment where the playbook does not yet exist /liliStrong project management instincts with the ability to keep multiple concurrent deployments on track /liliEnglish fluency required. Additional European languages are a strong plus /li /ulpbr/ppbConditions /b /pp100% remote work. Competitive salary, equity, and generous bonuses. Travel to client sites as needed. The chance to shape how the world’s largest banks run operations with AI. /ppbr/ppJoin Triple and help us build the intelligence platform for banking operations. /ppPlease kindly apply through LinkedIn. /p
