Product Operations Engineer
hace 17 horas
Barcelona
🏢 About Us: OMODA & JAECOO Motors OMODA & JAECOO Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA & JAECOO operates individually from other brands of Chery Group. Its business scope covers R&D, production and sales of passenger cars. 📍 Work arrangement • This position is based fully on-site at our Barcelona office. 💡 Why join us? • Join one of the fastest-growing international automotive brands in Europe., • Work in a dynamic, multinational environment with strong exposure to regional markets and headquarters., • Play a key role in the operation, deployment, and continuous improvement of digital products supporting marketing, sales, and aftersales activities., • Act as a bridge between European business teams and HQ Product and R&D teams., • Gain hands-on experience in international product operations, incident management, localization, and system deployment., • Contribute to building efficient, data-driven, and user-oriented digital operations across Europe., • Grow within a global organization with strong development opportunities. 🔧 Key responsibilities • Oversee the daily operation and maintenance of overseas digital products supporting marketing, sales, and aftersales service functions., • Act as the key liaison between European markets and headquarters, coordinating cross-functional resources to solve operational issues and complex incidents., • Ensure incidents are properly logged, tracked, classified, and resolved according to defined service levels and internal procedures., • Manage the full incident lifecycle, including identification, root cause analysis, resolution follow-up, and post-resolution improvement actions., • Identify recurring incidents, system gaps, and operational pain points, and prepare structured improvement recommendations., • Work closely with HQ Product and R&D teams to support product enhancements, defect resolution, release iterations, and continuous product optimization., • Support the deployment of new systems, product features, and digital tools across international markets., • Lead or support localization initiatives to ensure that systems and features are aligned with regional business needs, regulatory requirements, and user expectations., • Prepare and deliver enablement activities, including user training, operational guidance, documentation, and post-deployment support., • Monitor product performance, system usage, incident resolution metrics, user satisfaction, and adoption indicators., • Establish feedback loops with internal users and stakeholders to gather insights and promote data-driven improvements., • Coordinate with geographically distributed teams, ensuring clear communication, priority alignment, and efficient workflows across time zones and cultural contexts., • Support any additional tasks, projects, or initiatives assigned by the department. ✅ Requirements • Bachelor’s degree or above in Engineering, Computer Science, Information Systems, Business, Product Management, or a related field., • Minimum 3 years of experience in IT product operations, digital product operations, product management, system implementation, or a related role., • Fluent Spanish and English are required; other European languages are a plus., • Experience in the automotive industry is an advantage, especially exposure to vehicle sales, spare parts, or aftersales service processes., • Experience with enterprise systems such as Dealer Management Systems, CRM platforms, customer-facing applications, or other business digital tools is preferred., • Strong understanding of incident management, product support, system deployment, and continuous improvement processes., • Strong communication and stakeholder management skills, with the ability to collaborate across functions, cultures, and time zones., • Highly analytical mindset with a structured approach to problem-solving and root cause analysis., • Ability to translate business needs into product or system improvement requirements., • Resilient, adaptable, and able to perform effectively under pressure in a fast-changing international environment. 🎁 What we offer • Competitive salary., • Full-time position in a fast-growing international automotive group., • Strong development opportunities and exposure to digital transformation projects across Europe., • Multinational team environment at our European headquarters in Barcelona., • Direct collaboration with regional teams, HQ Product teams, and R&D stakeholders., • Opportunity to contribute to the deployment and optimization of key digital products supporting business growth., • Stable role with direct impact on product performance, user experience, and operational excellence. We hereby inform you that O&J Europe Business Corporation S.L., a company with its registered office at Parque Empresarial Arboretum, Avda. de la Fama No. 1, Cornellà de Llobregat, Barcelona 08940, Spain, and Tax Identification Number (CIF) B22849103 (hereinafter, the “Company”), will process your personal data on the basis of the pre-contractual relationship existing between you and the Company for the purpose of managing your job application. Your personal data may be disclosed to Chery Automobile Co., Ltd. (the Group’s parent company), located in China, for the purpose of carrying out the recruitment process for which you have voluntarily submitted your application. In accordance with the General Data Protection Regulation (GDPR), we inform you that the Personal Information Protection Law of the People’s Republic of China (PIPL) may differ from the GDPR in certain respects. Nevertheless, the Company implements all safeguards required under the GDPR, including, where applicable, the execution of Standard Contractual Clauses (SCCs). Your personal data will be retained for a period of two (2) years and will be securely deleted once this period has elapsed. Should you have any questions regarding your personal data, or if you wish to exercise your rights of access, rectification, erasure, restriction of processing, or objection at any time, you may contact us at the following email address: dpo@omodaautoeub.com. Finally, please be informed that you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe that a breach of data protection legislation has occurred in relation to the processing of your personal data.
