Head of Operations & Services
23 hours ago
Madrid
Are you passionate about operational excellence and integrated service management in dynamic environments? We are seeking a Head of Operations & Services to lead the Operations team and coordinate subcontracted professionals, ensuring the highest standards of hospitality and operational performance across all services. Key Responsibilities • Strategy & Alignment: Define and implement strategies for Property & Facilities Management, Security (including technical solutions such as CCTV and access control), and soft services (housekeeping, waste management, landscaping), all aligned with the organization’s broader objectives., • Operational Excellence: Optimize team structures and competencies, manage maintenance and service contracts, control operational costs, and ensure asset replacement projects are executed according to long-term plans., • Compliance & Risk Management: Ensure regulatory compliance, lead emergency preparedness and business continuity planning, and oversee health and safety risk management., • Systems & Data: Drive digitalization and efficient asset management through specialized systems, and promote energy and sustainability management., • Sustainability: Lead environmental and sustainability performance in line with European sector objectives. Skills & Experience • Solid experience in property and facilities management, preferably in multi-site or retail environments., • Proven ability to lead, motivate, and develop high-performing teams., • Experience in incident and crisis management., • Strong knowledge of asset lifecycle management, maintenance planning, and replacement strategies., • Experience with compliance, risk mitigation, and contract management., • Familiarity with digital asset management systems and sustainability standards (e.g., BREEAM)., • Excellent organizational, analytical, and communication skills., • Ability to lead change initiatives and collaborate across functions., • Customer-oriented mindset and ability to work under pressure., • High proficiency in English and the local language. Note: This role requires participation in the operations rota to ensure coverage during opening hours, including one weekend per month.