Operador/a Call Center Atención al Cliente - AgioGlobal

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Associate Account Manager, Small & Medium Business Vacation Rental - German Market (6-7 month Fixed Term) Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo’s marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease. You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience. In this role, you will: * Consistently exceed the mark on metrics (strategic objectives set by leadership) * Establish performance goals with partners, develop action plans, secure commitment for adoption/usage * Optimize content, rate, and availability to maximize booking conversion * Manage a large volume of clients through multiple consultations daily * Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market * Pitch additional relevant products to existing customers or prospects * May include (up to 20%) travel for in person consultations Experience and qualifications: * You are a German native speaker, or you have a bilingual/proficient level of German, plus you are fluent in English * Bachelor’s or Master's Degree in a related field; or equivalent professional work experience * 2 to 4 years of sales, client services, or account management experience * Knowledge of the vacation rental industry is a plus * Proficient in Microsoft Office * Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms * An affinity for action and self-initiative * Strong client communication skills (both verbal and written) * Superb organization and time management skills, self-discipline * A results-focused and metrics-driven mindset * Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction * Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data * A reputation for follow-up and persistence in challenging situations * Authentic relationship skills that earn the confidence of others Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the ___. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is ___. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

SOBRE WEBEL Webel es la app con la que puedes recibir cualquier servicio en la comodidad de tu hogar: manicura, limpieza, manitas, fisio, etc. En datos: • +1.500.000 usuarios, +2.000.000 de descargas, +€20.000.000 transaccionados al año…, • +€7.000.000 de euros levantados en financiación., • TOP 5 apps en AppStore en la categoría Estilo de vida., • En etapa de hípercrecimiento: multiplicando +200% el crecimiento anualmente. SOBRE EL PUESTO Estamos buscando una persona de Customer Support que nos ayude a dar la mejor experiencia posible a nuestros usuarios, tanto clientes como profesionales. Qué buscamos: • Capacidad para expresarse con claridad, empatizar con el usuario, entender su contexto y ofrecer respuestas adecuadas incluso en situaciones de incidencia o alta tensión, manteniendo siempre un tono calmado y profesional., • Poder trabajar los fines de semana (lunes a domingo con 2 días de descanso rotativos) y algunos festivos (posible rotación con otros miembros del equipo)., • Nivel B2 o superior de Inglés., • Ambición, talento y ganas de crecer profesionalmente. 🔥 Suman positivamente: • Conocimiento de otros idiomas (aparte de español e inglés)., • Haber utilizado Intercom (o herramientas similares de Customer Support)., • Haber trabajado de cara al cliente (ya sea presencialmente o por medios telemáticos)., • Haber trabajado previamente en una empresa tecnológica y/o haber emprendido., • Tener conocimientos de plataformas de organización de proyectos (ej. Notion o Jira)., • Ser metódico y amante de la eficiencia para crear procesos ágiles que funcionen., • Abrazar la IA: apoyarte en herramientas de inteligencia artificial para mejorar tu eficiencia, productividad y calidad creativa. 👨🏽‍💻 Tareas a realizar: • Analizar servicios problemáticos y gestionar las disputas generadas en los servicios., • Revisar las causas de cancelación de servicios o solicitudes y tomar medidas en consecuencia., • Resolver dudas relacionadas con el uso de la plataforma., • Detectar formas de automatizar la resolución de incidencias y preguntas frecuentes., • Proponer mejoras de producto a partir del feedback recibido por los usuarios., • Gestionar incidencias relacionadas con transferencias, reembolsos y pagos dentro de la app. 💰 Qué ofrecemos: • Stock options: participaciones de la empresa a medio plazo. Sé parte de nuestro éxito., • Alto crecimiento laboral: somos exageradamente meritócratas. No hay techo, te daremos hasta donde tú quieras llegar., • Tarjeta Cobee (retribución flexible): ahorro fiscal en gastos de restauración, transporte y seguro médico. 💡 Oficina, puesto y jornada: • Oficina en la zona norte de Madrid (Manoteras)., • Trabajo presencial con opción a híbrido (siendo máximo 68 días/año en remoto tras onboarding)., • Los días de trabajo en fin de semana o festivos hay libertad para teletrabajar., • Horario flexible de entrada y de salida (nos guiamos por objetivos, no horas), aunque Webel es un sitio exigente a nivel de trabajo., • Buen ambiente, rodeado de gente joven, muy trabajadora y con un talento inhumano. Te suena bien? Aplica y conozcámonos!