Food And Beverage Supervisor
hace 2 días
Madrid
About the job About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. Our promise to you: • We will respect and value your background and perspectives, • We will work together with integrity, • We will share our incredible pride for job, company, and industry What we ask of you: • Bring passion to all that you do, • Listen, move fast and think innovatively, • Speak up, have ideas, and share them, • Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. Who we are: We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience that is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa, etc. With the future of travel always insight, we created Smart Traveller, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better. Join our family today. Together, we'll make travel better. JOB SCOPE We are seeking a dynamic and experienced Food & Beverage Supervisor to oversee the daily operations of our airport lounge's food and beverage department. As the Food & Beverage Supervisor, you will be responsible for ensuring exceptional guest service, maintaining high-quality standards, managing a team, and optimizing operational efficiency. If you have a passion for delivering exceptional hospitality experiences and possess strong leadership skills, this is an exciting opportunity to join our team. JOB RESPONSIBILITIES Team Leadership and Management: • Supervise and lead a team of F&B staff, including servers, bartenders and lounge hosts, • Assign duties, provide training, and ensure appropriate staffing levels to meet service requirements., • Foster a positive work environment, promote teamwork, and provide ongoing coaching and feedback to team members., • Conduct regular performance evaluations and address any performance issues through appropriate measures., • Maintain a high standard of customer service by interacting with lounge guests, addressing their needs and concerns, and ensuring their satisfaction., • Handle guest feedback and resolve any issues or complaints in a professional and efficient manner., • Oversee the efficient operation of the lounge's food and beverage services, including the dining area, bar, and kitchen., • Coordinate with the kitchen staff to ensure the timely preparation, presentation, and quality of food and beverages., • Monitor inventory levels, track consumption, and place orders as needed to maintain optimal stock levels., • Implement and maintain hygiene and safety standards, complying with food handling regulations and health codes., • Ensure all not available items are discussed proactively with the team., • All guest complaints are recorded and shared, • Daily briefing is conducted and opening, closing checklists filled., • All maintained records to be duly filled and maintained., • Team to be trained and motivated to upsell., • Conduct regular inspections to maintain cleanliness, organization, and overall ambiance of the lounge., • Enforce hygiene and safety standards among staff, ensuring compliance with food handling regulations and health codes., • Stay updated on industry trends, new regulations, and licensing requirements related to food and beverage service., • Assist in budget planning and control by monitoring expenses, optimizing cost-efficiency, and minimizing wastage., • Ensure accurate billing and cash handling procedures are followed., • Collaborate with the management team to develop pricing strategies and identify opportunities to drive revenue growth., • Liaise with other departments, such as lounge management, kitchen staff, housekeeping, and maintenance, to ensure smooth coordination and delivery of services., • Collaborate with the marketing team for promotional activities, special events, and menu planning., • Maintain effective communication channels to ensure all stakeholders are informed about relevant updates and changes. Qualifications: • Previous experience in a supervisory or managerial role within the food and beverage industry, preferably in an airport lounge, hotel, or upscale restaurant setting., • Strong knowledge of food and beverage operations, service standards, and industry best practices., • Exceptional customer service skills with a passion for providing memorable guest experiences., • Excellent leadership and team management abilities, with a track record of motivating and developing a diverse team., • Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment., • Knowledge of food safety and sanitation regulations, with the ability to enforce compliance., • Effective communication and interpersonal skills to interact with guests, team members, and other stakeholders., • Flexibility to work varying shifts, including weekends, holidays, and evenings., • Proficiency in computer systems, including point-of-sale (POS) systems and MS Office Suite.Good, • Good command of spoken and written in English, • Shift duty is required
115 Calle de Cartagena, Chamartín, 28002, Madrid
