German-Speaking Account Manager - Customer Success & Optimization - €30.000 - €33.500 A Year
18 hours ago
Vigo
Are you a relationship-builder who thrives on driving client satisfaction and long-term retention? In this role, you will act as a strategic partner for clients within the dynamic real estate and hospitality industry. Your primary focus will be to manage existing accounts, enhance performance metrics, and drive growth by refining both product utilization and internal processes. Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación. Core Responsibilities Strategy & Retention Relationship Cultivation: Serve as the dedicated point of contact for new and established hosts, fostering deep-seated trust and loyalty. Proactive Problem Solving: Anticipate client needs and resolve concerns quickly to ensure high levels of satisfaction and account longevity. Performance Tuning: Partner with hosts to elevate the quality of their listings through customized optimization tactics. Pipeline & Data Management Technical Proficiency: Utilize Salesforce and specialized CRM tools to monitor account health and streamline your daily operations. KPI Driven: Consistently hit or surpass individual targets regarding client outreach and engagement. Growth Management: Oversee a portfolio of high-value accounts, ensuring they move steadily toward key developmental milestones. Collaboration & Growth Customer Advocacy: Act as the "Voice of the Customer," feeding insights back to the business to spark product and process innovation. Cross-Functional Teamwork: Align with sales and program management teams to harmonize strategies and improve organizational best practices. Professional Development: Stay ahead of market trends, participate in continuous training, and share expertise with the wider team. Candidate Profile Minimum Qualifications: Experience: 1–2 years in Account Management, Customer Success, or a comparable client-centric role. Education: A Bachelor’s degree or equivalent professional experience. Linguistic Skills: Native or bilingual proficiency ( C2) in German, paired with professional fluency in English. Soft Skills: Exceptional interpersonal communication and the ability to juggle multiple high-priority accounts. Drive: A history of meeting performance targets in high-energy, fast-paced environments. Preferred Assets: Familiarity with tools like Salesforce (SFDC) or Mixmax. Experience in the hospitality or property tech sectors. A mindset geared toward innovation, emotional intelligence, and data-backed decision-making. Compensation & Perks Location: Based in the World Trade Center Barcelona (39 hours per week). Work Style: Office-centric with a roadmap toward a hybrid arrangement. Financials: €30,000 base salary + a performance-linked bonus of up to €3,500. Support: Comprehensive relocation assistance for those moving to Spain. Culture: A collaborative atmosphere with clear paths for promotion, professional coaching, and referral incentives. xhfqzwm Ready to apply? If you are a sales-minded professional with a passion for customer excellence and want to work in a vibrant, international setting, we want to hear from you.
