Assistant General Manager — Purpose-Built Student Accommodation
hace 3 meses
Madrid
Sonae Sierra is a fully integrated real estate company delivering end-to-end solutions across development, management, and investment. With over 35 years of experience, we manage more than €6.8 billion in assets across a diverse range of asset classes and have built a solid track record with leading investors and financial institutions. Our international presence spans 36 countries in Europe, Latin America, Africa, and Asia, supported by a team of around 900 people. Guided by strong ethical principles and a deep commitment to sustainability, we are focused on long-term value creation, operational excellence, and growth. At Sonae Sierra, you will thrive in an open-minded, multicultural community that values diverse perspectives and expertise. Here, you are empowered to own your journey, tap into a rich ecosystem of learning, and build a meaningful career shaping the future of real estate. Requirements: 2+ years in a customer-facing residential, hospitality, or student-services role, with some supervisory or team-coordination responsibility. PBSA, co-living, build-to-rent, residence life, or hotel front-of-house / guest-relations background — or a clear blend of these. Demonstrable experience running or supporting check-in/check-out, arrivals, or guest-journey processes at volume. Experience organising events, activities, or community programming for residents, guests, or students. Comfortable with booking/PMS, CRM, and maintenance-ticketing systems, and with accurate record-keeping under data-protection rules. Responsibilities Resident relationship & first contact: front-line owner of the resident relationship; first port of call for questions, requests, and complaints, escalating to the GM or specialists where needed. Check-in / check-out: manages the full move-in and move-out journey — inductions, key/access handover, inventories, deposit and condition processes, and the intense start-of-term arrival peak. Maintenance, catering & service triage: logs, priorities and tracks maintenance tickets and catering/concession or general-service requests to resolution, coordinating on-site team and contractors. Room allocation: administers allocations and room moves, balancing occupancy optimization with resident fit and cohort needs. Community & events: designs and delivers a calendar of social, wellbeing and cultural events that drives belonging, retention and re-bookings. Pastoral & wellbeing: provides first-line pastoral support, recognizes welfare and safeguarding concerns, and signposts to university and external services following clear escalation protocols. Conduct & community standards: handles anti-social behavior and conduct issues fairly and consistently, with accurate, GDPR-compliant record-keeping. Deputizing: acts as second-in-command, covering core GM operational duties when the GM is unavailable. If this sounds like the kind of challenge you would enjoy, we’d love to hear from you!
Carretera San Fernando de Henares, Madrid
