Promotor/a Comercial - HIPNOTIK LEVEL 23 - Cornellà de Llobregat

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. ¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar. As a Customer experience Representative, you will be responsible in customer experience operations, incident management, and digital platforms, with a strong focus on SLA compliance, end-to-end service quality, and close collaboration with commercial teams for Key Accounts. You will work for Portugal and Spain while you are be based in Cornella de Llobregat, Spain. In this role, a typical day will include: • Capture and manage customer incidents via phone and case management systems, ensuring timely resolution and exceptional customer experience., • Monitor and follow up on assigned incidents, guaranteeing targeted close dates are met according to established SLAs., • Maintain customer information packages and proactive communication, including order status updates and billing extracts., • Manage return processes, including pickup coordination and RMA generation as needed., • Oversee automation and electronic platform follow-up, ensuring SLA and Idoc monitoring., • Perform output control and error clean-up to maintain process accuracy. WHAT YOU’LL BRING TO ALCON • Portuguese and Spanish (native) + English (C1 level), • 1-3 years of experience in Customer Service/Experience, Order‑to‑Cash, or Incident Support. xqbhyrx, • Experience with CRM/Case Management and ERP systems (SAP), • Practical knowledge of SLAs and escalation management, • Intermediate Excel skills and professional multilingual writing abilities, • Strong customer‑centric professional demonstrating accountability, analytical problem‑solving, collaborative teamwork, and clear communication HOW YOU CAN THRIVE AT ALCON • Competitive salary, • Comprehensive benefits package, • Training and continuous development; Be part of a high performing leader in ophthalmology company with a lot of opportunities to further develop your professional career., • International exposure, • Open, friendly and collaborative culture #J-18808-Ljbffr

Cargo Wine busca un profesional para unirse a nuestro equipo como especialista en Atención al Cliente. Somos una empresa dedicada al transporte internacional de vino embotellado, facilitando que los enoturistas y amantes del vino reciban sus compras directamente desde las bodegas y tiendas especializadas en sus hogares. Nuestro equipo valora el Compromiso, la Comunicación, el Crecimiento y el Trabajo en Equipo, cualidades esenciales para brindar un servicio excepcional a nuestros clientes. Buscamos a alguien con habilidades comunicativas sobresalientes, la capacidad de resolver problemas rápidamente y un enfoque centrado en el cliente que mejore continuamente la experiencia del usuario. Si te apasiona el mundo del vino y deseas desarrollar tu carrera en una empresa dinámica dentro de la industria de Almacenamiento y Logística, te invitamos a formar parte de Cargo Wine, donde tu dedicación y experiencia serán valoradas y recompensadas. Únete a nosotros y crece junto a nuestro equipo. La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes. Tareas Atención telefónica y por chat/email: • Responder a las consultas de los clientes de manera profesional y cordial., • Gestionar solicitudes a través de diferentes canales de comunicación (teléfono, correo electrónico, chat en vivo)., • Resolver dudas sobre productos, servicios o procedimientos. Resolución de problemas y quejas: • Escuchar y comprender las necesidades o problemas de los clientes., • Proponer soluciones efectivas y satisfactorias., • Gestionar y dar seguimiento a las quejas, asegurándose de que se resuelvan adecuadamente. Gestión de pedidos y transacciones: • Ayudar a los clientes a realizar pedidos o realizar seguimiento de sus compras., • Gestionar devoluciones, cambios o reclamaciones de productos., • Actualizar y registrar información relevante de los clientes en la base de datos. Requisitos Experiencia mínima en logística o en un puesto similar. • Habilidades de comunicación efectiva (oral y escrita)., • Actitud positiva, paciencia y orientación al cliente., • Conocimientos básicos en el manejo de herramientas digitales y plataformas de atención al cliente., • Capacidad para trabajar en equipo y bajo presión., • Inglés escrito y hablado - nivel medio/alto. Beneficios • Contrato a tiempo completo., • Salario competitivo., • Buen ambiente de trabajo., • Oportunidades de crecimiento y desarrollo dentro de la empresa. Únete a Cargo Wine como Customer Service y sé parte de un equipo apasionado por el transporte internacional de vino. xcskxlj Ofrecemos oportunidades de crecimiento en un entorno dinámico y especializado. #J-18808-Ljbffr

PUMA Group in Spain is seeking a Customer Service Executive (Cluster) to manage the Order-to-Delivery (OTD) process in line with global and regional mandates. ¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud. You will coordinate with internal teams to ensure timely and accurate order processing, shipments, and fulfillment for the regional cluster and customers. xcskxlj The role is based in Catalonia, with a focus on process compliance, customer satisfaction, and efficient service delivery in a dynamic environment. #J-18808-Ljbffr

German Sales Onboarding Account Manager | Hybrid | Barcelona Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. Location: Barcelona, Spain Work Model: Hybrid (Office + Remote) Employment Type: Full-time (39h/week) Salary & Benefits €26,000 Gross Annual Base Salary Up to €4,000 Gross Annual Performance Bonus Total On-Target Earnings (OTE): Up to €30,000 Gross per Year About the Role Are you passionate about sales, digital marketing, and helping businesses grow? We are looking for a German-speaking Sales Onboarding Account Manager to join a dynamic international team in Barcelona. In this role, you will become the trusted advisor for new business clients, guiding them through their onboarding journey while helping them maximize the value of their digital advertising solutions. If you enjoy building relationships, identifying business opportunities, and working in a fast-paced international environment, we'd love to hear from you! Your Responsibilities • Manage and onboard a portfolio of new business clients., • Build strong relationships with customers in the German market., • Conduct consultative outbound sales activities., • Understand clients' business objectives and recommend tailored digital advertising solutions., • Guide customers through the onboarding journey and ensure a seamless experience., • Identify upselling and cross-selling opportunities., • Monitor account performance and provide optimization recommendations., • Collaborate with internal teams to deliver an outstanding customer experience., • Maintain accurate CRM records and customer documentation. Requirements • Native or fluent German (C1/C2)., • Good level of English (B2 or higher)., • Previous experience in Sales, Account Management, Customer Success, or Digital Marketing is an advantage., • Excellent communication and negotiation skills., • Goal-oriented with a passion for sales., • Strong relationship-building abilities., • EU Citizenship or a valid Spanish work permit is preferred. xqbhyrx What We Offer • €26,000 Gross Annual Base Salary, • Up to €4,000 Gross Annual Performance Bonus, • Hybrid working model, • Paid training, • Career growth opportunities, • International work environment, • Modern office in Barcelona, • Ongoing learning and development, • Employee referral program Start your next international career in Barcelona and help businesses grow while advancing your own career! #J-18808-Ljbffr