Service Delivery Officer (Data)
4 days ago
Las Palmas de Gran Canaria
Who are we? We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships). Among other services, our portfolio is composed of: · Applications Management (Architecture, Project Management, Development, and Quality Assurance). · IT Risks & Cybersecurity Services. · Platforms Management. · Data Analytics and AI. · Operations. Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing! About the job Main responsibility: The Data Service Delivery Officer will be included in the organization of Personal Finance (PF) IT Data Tribe (Central) and/or PF subsidiaries’ local squads in a Time & Material service, to support subsidiaries in BAU (Business As Usual) activities regarding their data IT systems (daily monitoring, incident, problem and change management, deployment coordination management with IT OPS, …) and in identification & implementation of project’ tasks that imply new infrastructure and/or changes. In this context, your functions will be: · - Production’ Daily morning check: o In case of an issue and/or a delay with processes and/or flows, make sure the right teams are handling the problem, and the entity is properly informed as soon as possible. o Other environments may be included in this monitoring task, but the priority is always Production. · - Monitor Production incidents life cycle with the PF subsidiaries and appropriated IT OPS teams, and launch an escalation procedure if it is needed o Regular communication toward the entity that will give them the right visibility on the evolution of the issues. o Support the different teams in troubleshooting and resolution of data-related issues · - Prepare reports: incidents, major events and propose enhancements in monitoring dashboards · - Request management of infrastructure (databases, storage, open flow communications, scheduling, monitoring, etc) on the different environments with the IT OPS. o Responsible for ensuring that Changes by the IT OPS are made (monitor, report, communicate). · - Delivery management coordination with IT OPS (toolchain CI/CD) for Pre-production and Production environments – after test phases validations of the entities. · - Storage capacity monitoring. · - Infrastructure costs monitoring with FINOPS. · - Analyze changes to be made in Production environments and delivery of recommendations. · - Analyze and assess operational incidents to optimize corrective and preventive actions by the subsidiary’s squad. · - Foster a culture of continuous learning and improvement within the team. What it is in for you: · A great international team providing services all around the world for BNP Paribas Personal Finance subsidiaries. · Good perspective for growth: Service catalog is enlarged year after year in order to fulfil all the needs of BNP Paribas Personal Finance entities. What we are looking for: Good knowledge of: · ITIL Process management · ServiceNow · JIRA Full understanding of: · Monitoring & Alerting: Dynatrace, ELK (Kibana, Grafana) · Software Development Lifecycle (SDLC) · Agile principles and ceremonies · Toolchain: CI/CD tools (Gitlab, Jenkins…) · · Orchestrator: Autosys, Airflow · Unix (Shell) Optionally/ as a plus · Production Networking (Virtual IPs, Proxies, Firewalls, micro segmentation, …) · Autosys, Airflow · Data Virtualization (SQL) · DataViz Tool : Tableau & PowerBi · Legacy cluster Hadoop (Hue, Jupyter) Skills: Behavioural Skills • Ability to collaborate / Teamwork., • Communication skills - Oral & written, • Ability to understand, explain and support change. Transversal Skills • Analytical ability, • Ability to develop and leverage networks Tools - Methodologies - Technologies · MS Office Pack Microsoft o Excel o Word o Power Point Language skills: Proficient in English (Reading and writing - B2 minimum). Nice to have: French (Reading and writing). About our culture: We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers. Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group. We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time. We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities. Benefits: • Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries., • Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)., • Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities., • Flexible compensation plan., • Hybrid telecommuting model (50%)., • 31 vacation days. Diversity and inclusion commitment BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
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