Supervisor/a zona Galícia [SSPGN] - Serunion - Vigo

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. Context of the Position As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for an accomplished commercial procurement and contract management professional specializing in logistics and transport sub-contracting. The role demands a strategic negotiator who can build a dependable, scalable network of third-party logistics (3PL) carriers from the ground up. The Mission & Core Scope The Mission: Secure, onboard, and manage the performance of all external 3PL transport and last-mile service providers across Spain, maximizing network capacity and cost efficiency while protecting corporate delivery standards. The Scope: You will take full corporate ownership of carrier relationships, commercial rate negotiations, Service Level Agreement (SLA) drafting, and ongoing vendor performance management for the Spanish market, reporting directly to regional leadership. Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: Vendor Ecosystem Commissioning: Successfully negotiate, contract, and integrate primary and secondary 3PL transport partners in time to support our phased launch dates. Cost Optimization & Rate Structures: Secure competitive transport rate matrices (including linehaul, parcel injection, and bulky-goods home delivery) that align with corporate profitability targets and budgetary controls. Strict SLA Compliance & Accountability: Establish rigorous daily, weekly, and monthly business review (QBR) processes, holding carriers accountable to target On-Time Delivery (OTD) and cargo damage mitigation standards. Flexible Capacity Architecture: Build a highly responsive carrier pipeline capable of scaling container, truckload, and final-mile volume rapidly during e-commerce peak seasons and promotional events. Position Requirements Greenfield Launch Expertise: You must have a verified background of successfully establishing, negotiating, or managing comprehensive 3PL/carrier networks from scratch within a high-volume retail, e-commerce, or tier-1 logistics integrator context. Deep Procurement & Freight Mastery: Strong commercial acumen with a proven track record of contract negotiation and tariff management within the Spanish road transport and final-mile delivery markets. Language Proficiency: Professional fluency in English and Spanish is mandatory to conduct complex local contract negotiations and deliver clear strategic procurement presentations to global HQ. Knowledge of Mandarin is a highly valued corporate asset. Operational Flexibility: High adaptability regarding project priorities, timeline changes, and emergency capacity sourcing inherent to a market-level network deployment. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English. xbhjioe Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

¿Eres ingeniero/a de producción o tienes experiencia liderando equipos productivos? ¿Estás acostumbrado a trabajar en entornos industriales? ¿buscas un proyecto con crecimiento? ¿Resides en Lleida o alrededores? Si es así, esta puede ser tu oportunidad. Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud. Desde LHH estamos en búsqueda de un/a Encargado/a de Producción para unirse a importante empresa consolidada ubicada a los alrededores de Lleida. ¿Cuáles serán tus funciones? Planificar y coordinar la producción asegurando la disponibilidad de recursos y supervisando su cumplimiento. Garantizar el cumplimiento de normativas, políticas y estándares del grupo en todas las operaciones. Implementar mejoras en calidad, productividad, costes y seguridad dentro de un enfoque de mejora continua. Liderar, formar y desarrollar al equipo de producción, promoviendo la polivalencia y alineación con los valores corporativos. Supervisar el correcto funcionamiento de maquinaria e instalaciones, impulsando mejoras operativas. Definir y analizar KPI’s de producción junto con Dirección Industrial para mejorar productividad, calidad y costes. Colaborar en la implantación de nuevos productos y mejoras de procesos. ¿Qué esperamos de ti? Experiencia gestionando equipos de producción en entornos industriales. CFGS rama técnica o Graduado/a en Ingeniería. Conocimientos en Solidworks. Inglés B1-B2 imprescindible. Muy valorable experiencia en metodologías Lean Manufacturing y Six Sigma. ¿Qué ofrecemos? Proyecto estable en un entorno dinámico y en crecimiento. Salario competitivo según experiencia y valía: 4 SBA. Desarrollo y plan de carrera. Si cumples con el perfil y buscas un nuevo desafío, queremos conocerte. ¡Aplica ahora! xbhjioe Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

We are looking for our client, a really global large company (Travel& Hospitality ), with more than 10.000 worldwide headcount, and with very high volume of clients & transactions the role of Job Description: Procurement Purchase Coordinator - German speaker- 3/4 years of experience Location: Madrid, Spain ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación. Role Overview We are seeking a Talented with Protential Procurement Coordinator to lead strategic sourcing, vendor management, and procurement operations for Europe across a global organization. This role will be responsible for driving cost optimization, ensuring service quality, and managing supplier relationships aligned with business objectives. The ideal candidate brings 3-4 years of experience in procurement within complex, multinational environments. Key Responsibilities Lead end-to-end procurement processes for different kind of good and services, including RFPs, RFQs, contract negotiations, and supplier selection. Develop and execute global sourcing strategies for key categories , leading end to end esourcing activities. Build and maintain strong relationships with strategic local o international vendors and goods and services providers. Negotiate commercial terms, SLAs, and contracts to ensure value, compliance, and risk mitigation. Partner with IT, finance, legal, and business stakeholders to align procurement strategies with organizational goals. Monitor supplier performance through KPIs and SLAs, driving continuous improvement and innovation. Identify cost-saving opportunities and implement procurement best practices across regions. Ensure compliance with internal procurement policies and external regulatory requirements. Lead contract lifecycle management and support audits when required. Analyze market trends and emerging technologies to inform sourcing decisions. German speaker Qualifications & Experience Bachelor’s degree in Business Administration, Supply Chain, IT, or a related field (Master’s degree is a plus). 3-4 years of experience in procurement, with a strong focus on goods and services sourcing in multinational companies as well as Iocal markets. Proven experience managing large-scale, complex vendor negotiations and contracts. Experience working in international environments with cross-functional teams. Solid knowledge of procurement tools, ERP systems (e.g., SAP, Ariba), and contract management platforms. German speaker Skills & Competencies Excellent negotiation and stakeholder management skills. Strong analytical and financial acumen. Ability to operate in a fast-paced, global environment. Strategic thinking with a results-oriented mindset. High level of communication skills in English & German. Strong problem-solving and decision-making capabilities. German speaker Our client is aware of the importance of people for the success of the organization, and is aware that employee motivation is essential for the proper functioning of the organization. It is committed to meeting the expectations of the people who make up the team, paying special attention to their well-being and personal and professional development. Our Company thanks all candidates in advance for their interest and informs that only those selected will be contacted for an interview. xbhjioe Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. ¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación. Context of the Position As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for an accomplished, heavy-volume logistics professional specializing in high-speed hub cross-docking and sorting operations. The role requires a strategic manager who can master automated parcel processing networks, lead large floor teams through intensive sorting windows, and enforce flawless structural execution under strict network deadlines. The Mission & Core Scope The Mission: Take end-to-end operational, financial, and strategic ownership of our brand-new regional Sorting Center in the Madrid area, ensuring an on-time facility launch, high-efficiency parcel processing, and accurate network injection. The Scope: You will take full accountability for the entire sorting hub layout—including inbound linehaul reception, high-speed automated sorting conveyor belt operations, cross-docking matrix management, and outbound station injection—while maintaining direct alignment with the Madrid Logistics Collective Agreement (Convenio Colectivo). Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: Hub Commissioning & Integration: Successfully execute the launch, equipment testing, and ramp-up of the automated sorting facility within strict deadlines, ensuring 100% regulatory and safety alignment. Hourly Throughput & Accuracy (SLA): Establish and optimize parcel-per-hour processing speeds across all automated and manual sorting lines, keeping mis-sort rates near zero. Network Window Management: Maintain strict cross-docking discipline to ensure zero delay in sorting execution, guaranteeing that outbound trucks depart on schedule to meet downstream last-mile delivery windows. Scale & Shift Optimization: Architect flexible multi-shift labor schedules capable of scaling instantly to absorb massive volume fluctuations coming from inbound transportation networks. Position Requirements Greenfield Launch Expertise: You must have a verified background of successfully launching, expanding, or managing a large-scale automated Sorting Center, Express Cross-Dock Hub, or Parcel Distribution Center (e.g., Ex-Amazon L5/L6 Sortation Center, DHL Express Hub, SEUR/Nacex central nodes). Automation & MHS Mastery: Strong operational experience working with Automated Material Handling Systems (MHS), automated scanning arrays, and sorting belt software configurations. Language Proficiency: Professional fluency in English and Spanish is mandatory to lead local supervisors and coordinate high-level technical metrics with international stakeholders. Knowledge of Mandarin is a highly valued corporate asset. Operational Flexibility: High adaptability regarding working hours and shift adjustments, including night and weekend hub cycles, which are vital to stabilizing a 24/7 cross-docking network launch. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English. xbhjioe Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura. Context of the Positio nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an energetic, operationally grounded transport and outbound logistics professional. The role demands an individual who can build and manage an aggressive daily delivery dispatch schedule specifically tailored for heavy, bulky, and high-value consumer goods . The Mission & Core Sco peThe Mission: Establish, lead, and optimize the daily outbound transport and final delivery execution for the Large Item DC, ensuring that all bulky goods leave the facility safely, on time, and aligned with target customer delivery window s.The Scope: You will take direct operational leadership over the outbound distribution floor and delivery routing desk, managing a team of dispatchers while coordinating seamlessly with both our internal dedicated fleet (1PL) and external carrier networks (3PL ). Crucial Expectations & Performance Targ etsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 mont hs:Dispatch Desk & Outbound Setup: Successfully design and implement daily loading, route allocation, and vehicle dispatch protocols for large-item distribution prior to site laun ch.Delivery Service Level Agreements (SLAs): Maintain a high On-Time Delivery (OTD) rate and minimal delivery failure rates by tracking routes in real-time and actively resolving carrier dela ys.Capacity and Fleet Synchronization: Optimize vehicle cubic capacity utilization and coordinate fluid driver shift handovers, minimizing empty miles and loading delays at the ba ys.Transport Quality & Exception Control: Implement strict outbound checking mechanisms to ensure zero loading damages, correct transport documentation compliance, and efficient processing of delivery exceptions or field retur ns. Position Requirem entsGreenfield Launch Expertise: You must have a verified background of successfully leading an outbound transport desk, delivery operations team, or cross-docking dispatch function within a fast-paced retail, e-commerce, or industrial logistics hub.Bulky Goods Distribution Experience: Proven experience handling heavy freight, large home appliances, or furniture distribution networks, with solid knowledge of vehicle weight limits, secure cargo loading, and transport regulati ons.Language Proficiency: Professional fluency in English and Spanish is mandatory to direct local drivers, manage carrier dispatchers, and provide accurate performance reporting to global HQ. Knowledge of Mandarin is a strong as set.Operational Flexibility: High adaptability regarding working schedules, early morning dispatch waves, and resolving real-time transit exceptions common to a country-level logistics lau nch. Diversity & Incl usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th rive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logis tics?Take the next step in your career and join one of the world's fastest-growing logistics compa nies.Apply today and help shape the future of intelligent logistics with JD Logis tics. xbhjioe Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

QHSSE Manager – Spain (Madrid HQ) Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. Aviation | Safety Leadership | International Operations We’re working with a leading aviation organisation to appoint a QHSSE Manager to drive safety, compliance, and operational excellence across multiple stations in Spain. This is a senior leadership role with full ownership of Quality, Health, Safety, Security & Environmental standards across a complex, multi-site operation. The Opportunity You’ll be responsible for shaping and embedding a best-in-class QHSSE culture , ensuring full compliance with aviation regulations, and driving continuous improvement across all operational sites. This is a high-impact, strategic role with strong visibility across leadership, customers, and regulatory bodies. What You’ll Be Doing Leading QHSSE strategy across all Spanish operations Ensuring compliance with ISO 9001, 14001, 45001, ISAGO, ICAO & IATA standards Driving risk management, incident investigation & corrective actions Leading internal & external audits and regulatory engagement Developing Business Continuity Plans & Emergency Response Plans Delivering training, awareness, and cultural change programmes Acting as the Aviation Security lead (PNS compliance) Partnering with senior stakeholders across operations, airlines & authorities What We’re Looking For 10+ years’ experience in QHSSE leadership within aviation / logistics / industrial environments Strong background in ground handling or air cargo operations Deep knowledge of ISAGO, IGOM, ICAO & IATA frameworks Proven ability to lead multi-site, international operations Strong experience in auditing, compliance & continuous improvement Recognised Health & Safety certification Fluent in Spanish & English Comfortable with regular travel across Spain Why Apply? xbhjioe Strategic leadership role with real influence Work within a highly regulated, safety-critical aviation environment Opportunity to drive cultural change and operational excellence International exposure with senior stakeholder engagement Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud. What you will do: 1. Daily Operations Monitoring & KPI Management Supervise daily operations of in-house or outsourced call center teams. Track and report on core operational KPIs including: Call answer rate and abandonment rate. Average speed of answer (ASA) and average handling time (AHT). Work order closure rate and first contact resolution (FCR). Customer satisfaction (CSAT) score. Generate daily, weekly and monthly operational performance reports. Identify operational bottlenecks and implement process improvements to meet requirements. 2. Service Quality Assurance & Standard Compliance Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. Analyze quality trends and identify training needs for the team. Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements. Drive continuous improvement in service quality and customer experience. 3. Escalated Complaint Resolution & Crisis Management Serve as the primary escalation point for complex customer complaints and emergency service incidents. Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. Conduct root cause analysis for high-impact customer complaints and implement preventive measures. Maintain detailed records of escalated cases and track resolution progress until closure. 4. Knowledge Base Management & Information Synchronization Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 5. Training & Performance Management Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: Bachelor's degree in Business Administration, Communications or related field. Minimum 2-3 years of experience in call center operations, customer service or CRM management. Proven experience in KPI monitoring and service quality management. Proficiency in both English and Spanish. Strong problem-solving skills and ability to handle high-pressure situations. Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. Advanced proficiency in MS Office (Excel, Word, PowerPoint). xbhjioe Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.