tecnico - CS - València

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• Altorecruit

  

  Customer Service (English speaker)

  3 days ago

  Valencia

  Customer Service Specialist – English Speaker Location: Valencia, Spain Sector: Industrial / Technical / Manufacturing Department: Customer Service / Sales Support Type: Full-time About the Company Our client is an international company operating in the industrial sector, with a strong focus on quality, customer satisfaction, and long-term business relationships. Due to continued growth, the company is seeking a Customer Service Specialist with a high level of English proficiency to join its team in Valencia. Role Overview The Customer Service Specialist will be responsible for managing customer requests, coordinating international orders, supporting clients, and ensuring a high-quality service throughout the sales and delivery process. This position requires excellent communication skills, attention to detail, and the ability to work closely with internal departments such as sales, logistics, production, and finance. Key Responsibilities • Manage customer inquiries by email and phone in English and Spanish., • Process customer orders and ensure accurate information in the system., • Coordinate order status, delivery dates, documentation, and after-sales support., • Act as the main point of contact for assigned customers., • Support the sales team with quotations, order follow-up, and customer information., • Coordinate with logistics, warehouse, production, and finance teams to solve customer issues., • Handle complaints, incidents, and delivery delays in a professional and proactive way., • Maintain customer data, order records, and commercial documentation updated., • Ensure excellent customer experience and build strong long-term relationships., • Support continuous improvement of customer service processes. Requirements • Previous experience in Customer Service, Sales Support, Back Office, or Order Management., • High level of English, both written and spoken., • Spanish fluency required., • Experience in an industrial, manufacturing, logistics, chemical, plastics, packaging, machinery, or technical environment will be highly valued., • Strong communication and problem-solving skills., • High attention to detail and ability to manage several tasks at the same time., • Good knowledge of MS Office and ERP/CRM systems., • Proactive, organized, and customer-oriented mindset. Nice to Have • Knowledge of another European language such as French, German, Italian, or Portuguese., • Experience working with international customers., • Familiarity with export documentation, logistics, or supply chain processes. What the Company Offers • Stable position in an international industrial company., • Professional development and training opportunities., • Multicultural and collaborative working environment., • Direct interaction with international customers., • Competitive salary package according to experience., • Location in Valencia. Ideal Candidate The ideal candidate is a professional with strong customer service skills, a high level of English, and experience supporting clients in a fast-paced international environment. They should be organized, service-minded, and capable of coordinating effectively with different internal departments to ensure customer satisfaction.

• MYR Hotels

  

  Restaurant Experience Manager - THE BANK HOTEL

  23 hours ago

  Valencia

  En The Bank Hotel buscamos incorporar un/a Restaurant Experience Manager que transforme cada servicio en una experiencia memorable. Tu misión Liderar la experiencia gastronómica del restaurante, garantizando un servicio impecable, personalizado y alineado con los estándares de lujo que definen a The Bank Hotel. ¿Qué harás? ✨ Coordinar la operativa diaria del restaurante con foco en excelencia y fluidez ✨ Ser el/la anfitrión/a principal, gestionando clientes VIP y momentos clave del servicio ✨ Liderar, formar e inspirar al equipo de sala ✨ Colaborar estrechamente con cocina para asegurar una ejecución perfecta ✨ Analizar KPIs (satisfacción, revenue, costes) e impulsar mejoras continuas ✨ Optimizar reservas, turnos y experiencia del cliente ✨ Garantizar estándares de calidad, higiene y marca ¿Qué buscamos? ✔ Experiencia en liderazgo de sala en hoteles de lujo o restauración premium ✔ Pasión por el servicio y atención extrema al detalle ✔ Excelentes habilidades de comunicación y liderazgo ✔ Nivel alto de inglés (otros idiomas valorables) ✔ Conocimiento de gastronomía y vinos ✔ Perfil analítico y orientado a resultados ¿Qué ofrecemos? 🌟 Formar parte de un proyecto 5★GL con altos estándares internacionales 🌟 Entorno exigente, dinámico y orientado a la excelencia

• MG Motor España

  

  Aftersales Service Specialist

  23 hours ago

  Valencia

  Position: Aftersales Service Specialist Country: Spain Work Location: Pozuelo de Alarcón, Madrid Department/Team: After Sales Department Purpose of Role According to entire company development strategy to keep good customer service and enhance aftersales business level. Responsible for aftersales customer inquiry data tracking and analysis, according to data character, design the different analysis dimension, actual reflects the SERVICE status, such as CSS report, quarterly evaluation report, Analysis report, etc. Responsibilities • Customer service Management: Regularly clean and analyse customer inquiry from customer centre. Classify all customer inquiries from different channel and judge the primary reason and assign the task to related position., • Aftersales service campaign data analysis and trace: Collaborate with aftersales teams to analyse customer campaigns (e.g., free inspection, seasonal care, member day events). Track campaign effectiveness (participation rate, conversion rate, ROI) and optimize accordingly., • Satisfaction & Complaint Management: Monitor aftersales customer satisfaction (CSI) survey results, analyse low-score drivers, and drive improvements. Handle escalated complaints, coordinating with service advisors and workshop teams to resolve issues. Establish Voice of Customer (VoC) feedback mechanisms to improve service processes., • SERVICE System & Tool Management: Maintain aftersales modules in CSS systems to ensure online process management. Regularly generate SERVICE performance reports (customer complain rate, Reason analysis, etc.). Requirements • Associate degree or above (Bachelor degree/Diploma), preferably in Automotive Service Engineering, Mechanical Engineering, or related fields., • 2+ years of experience in SERVICE, customer operations, or aftersales service; automotive industry experience preferred, including proven track records as an automobile aftersales Customer Service Specialist., • Understanding of aftersales service processes (maintenance, repairs, warranty claims, extended warranty, etc.)., • Strong data analysis skills, proficient in Excel (pivot tables, common formulas) for customer segmentation and analysis., • Logical thinking and strong capability of problem analysis., • Strong communication and coordination skills to work effectively with service advisors, technical managers, and marketing teams., • Customer-oriented mindset with service awareness and patience., • Project management ability to independently plan and execute small-scale customer campaigns., • Experience in call centers or customer complaint handling preferred., • Fluency in English and other language is essential. Location & Travel This position will be based in Madrid, and intensive travelling would be required.

• BIKE24

  

  Customer Service Representative with Dutch

  2 days ago

  Valencia

  BIKE24 is the one-stop shop for the fast-growing community of cycling enthusiasts, promoting green mobility. Founded in 2002, we have evolved from a specialised online retailer in the cycling sector to one of the leading e-commerce platforms in continental Europe with a focus on the premium segment. Our success concept is not only based on our product range, which is unique in terms of depth and breadth. We also score points with our customer-friendly service. Whenever our customers have a problem, our service team is always there to help by e-mail or phone. Whether it's changes in the order, questions about the order status, technical problems or specific product advice - the tasks are varied. With a good portion of creativity, our service department always finds an answer. Your mission: To expand the market for our Dutch-speaking customers, we are looking for a customer service representative with a fluent Dutch language who is also a bike enthusiast with great interest in bikes or with an already existing good basic knowledge of bike parts and components. A direct link to our customers, complex questions and your professional answers, trainings and personal development await you within this new challenge: • Our customers with their diverse questions are both an incentive and a challenge for you. You are their first point of contact and problem solver., • As a customer advisor, you will contribute with your positive personality to the communication and inform our customers via telephone and email about all questions regarding product advice, the order process, invoicing and much more., • You will handle claims and find the best possible solutions to products that our customers are not satisfied with., • To do this, you will use the extensive decision-making powers assigned to you to bring quick and satisfying solutions for our customers., • You learn new things every day and become a master of diversity with our team., • Together with us, you will expand BIKE24's excellent reputation in the Dutch market. Minimum requirements: • We are looking for a language expert and bike and/or sports enthusiast who is willing to let his/her passion flow into this new job., • You are a very good Dutch speaker, ideally native speaker, with excellent communication skills and experience in the field of customer assistance., • You already have a good basic knowledge of bike parts and bike components or at least a profound interest in the matter., • You can handle incoming customer contacts (via telephone, e-mail or other channels) while creating and logging tickets into the system., • You have C1 or native level of Dutch., • You have at least a B2 Level of English., • A plus, not a must: you can communicate very well in French, Spanish, Italian and/or German. Social benefits: • Part of the day has flexible schedule, • Posible home office

• Reental

  

  Account Manager – Wealth / SuperReentel (Remoto)

  4 days ago

  Valencia

  🏢 Reental - Acerca de la empresa Reental es una plataforma tecnológica que facilita el acceso a oportunidades de inversión inmobiliaria tokenizada. Buscamos un/a Account Manager para acompañar a usuarios con mayor nivel de actividad dentro de la plataforma (perfiles Wealth / SuperReentel). 🚀 Misión del puesto El rol consiste en gestionar la relación con usuarios de alto valor, proporcionando soporte, acompañamiento y una experiencia de uso eficiente dentro del ecosistema Reental. Este puesto no incluye la prestación de servicios de asesoramiento financiero ni gestión de carteras, limitándose a funciones informativas, operativas y de atención al cliente. 🧩 Responsabilidades • Actuar como punto de contacto principal para usuarios Wealth / SuperReentel, • Acompañar en el uso de la plataforma (procesos de inversión, operativa, funcionalidades), • Proporcionar información objetiva y no personalizada sobre proyectos y oportunidades disponibles, • Resolver dudas relacionadas con el funcionamiento de la plataforma y procesos asociados, • Canalizar incidencias o necesidades hacia los equipos internos correspondientes, • Contribuir a la mejora continua de la experiencia de usuario 🎯 Perfil requerido • Experiencia previa en gestión de clientes o cuentas, • Alta orientación al cliente y capacidad de comunicación clara y profesional, • Perfil organizado, resolutivo y proactivo, • Capacidad para gestionar relaciones de forma estructurada y continuada ➕ Se valorará • Conocimientos generales sobre inversión y mercados (sin necesidad de certificación específica), • Familiaridad con activos digitales, tecnología blockchain o entornos Web3, • Experiencia previa en plataformas tecnológicas o fintech 🌱 Qué ofrecemos • Trabajo 100% remoto, • Incorporación a un proyecto innovador en el ámbito proptech y Web3, • Entorno dinámico, con autonomía y foco en ejecución, • Participación en el crecimiento de una plataforma con presencia internacional ⚠️ Nota importante El puesto descrito no implica, en ningún caso, la prestación de servicios de inversión regulados, asesoramiento financiero individualizado ni gestión discrecional de carteras. Si te interesa formar parte de un entorno innovador y contribuir a mejorar la experiencia de usuarios en inversión alternativa, estaremos encantados de conocerte. 📩 Aplica aquí o contacta con nosotros

• TSD Consulting

  

  Consultor de RR. HH. de SAP

  23 hours ago

  Valencia

  En TSD Consulting creemos que los proyectos SAP no van solo de sistemas, sino de personas que los hacen posibles. Por eso buscamos incorporar a un/a Consultor/a SAP HCM que quiera formar parte de un equipo donde la cercanía, la confianza y el propósito compartido no son un discurso: son la forma de trabajar. Trabajarás en remoto, en un proyecto sólido del sector sanitario, acompañado/a por un equipo que cuida tanto el resultado como el camino para llegar a él. 💼 Tu aportación (sin ruido, con sentido) • Participarás en proyectos SAP HCM (PA, OM, PT, PY) desde una visión funcional, técnica y humana., • Acompañarás a usuarios y cliente en fases clave: pruebas, soporte y salida a productivo., • Serás una voz experta, cercana y responsable dentro del equipo y frente al cliente. 🧠 Lo que valoramos en ti • Experiencia sólida (3+ años) en SAP HCM en entornos reales de proyecto., • Capacidad de análisis, autonomía y mentalidad colaborativa., • Ganas de hacer bien las cosas y de construir relaciones profesionales sanas., • (Certificaciones, S/4HANA, SSFF o inglés suman, pero no definen quién eres.) 🤍 Lo que encontrarás en TSD • Personas antes que procesos. Aquí no eres un número ni un CV más., • Flexibilidad real: trabajo 100% remoto y confianza mutua., • Acompañamiento y crecimiento: plan de formación y seguimiento estrecho desde RRHH., • Cuidado: seguro médico privado a partir del séptimo mes y condiciones salariales competitivas acordes a tu valía y certificaciones., • Un entorno donde la cultura se vive, no se promete. ✨ Si sientes que la tecnología cobra sentido cuando se pone al servicio de las personas, este puede ser tu lugar. ¡Aplica y hablemos! REF: 2026/010

• Tosca

  

  Customer Service & Asset Specialist (DACH)

  3 days ago

  Valencia

  Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region, we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from either: • our Bönen (Germany) office OR, • our office in Agrate Brianza, Milan (Italy) OR Your responsibilities • You provide customer support in the DACH region and act as the first point of contact for questions and inquiries, • You maintain data and set up new customers, building long-term relationships through excellent service, • You monitor daily warehouse movements and proactively identify and address discrepancies, • You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up, • You handle quality-related issues and stay in close contact with the quality department until resolution Your profile • You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service, • You are motivated and eager to learn – your motivation is more important than many years of experience, • You have very good German and English language skills (additional languages are a plus), • You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality, • You have excellent communication skills and enjoy working with customers, • You are confident in using MS Office – training on our internal software will be provided What we offer you • Permanent contract with a competitive remuneration package aligned with your skills and experience., • Local benefits, depending on the final location of hire, • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

• Grupo SaveFamily

  

  Auxiliar administrativo con Alemán

  23 hours ago

  Valencia

  Grupo SaveFamily es una empresa especializada en la creación de smartwatches diseñados para mejorar la seguridad y el bienestar familiar. Sus dispositivos están enfocados en ofrecer funcionalidades de monitoreo y seguimiento para los más pequeños, personas mayores o cualquier miembro de la familia que necesite supervisión. Los smartwatches de SaveFamily incluyen características como localización GPS en tiempo real, alertas de emergencia, comunicación bidireccional, y monitoreo de la actividad física, todo con un diseño fácil de usar y enfocado en la seguridad familiar. Desde su constitución en 2018 no hemos parado de crecer, y más de 600.000 familias confían en nuestros productos. En SaveFamily estamos construyendo la próxima generación de nuestra plataforma tecnológica (IoT, apps móviles, backend escalable y servicios conectados). Buscamos una persona con visión técnica, capacidad de liderazgo y experiencia real construyendo productos de alto impacto. Funciones principales: • Atención a clientes en alemán a través de teléfono, correo electrónico y/o chat, • Resolución de consultas, incidencias y seguimiento de casos, • Registro y actualización de información en el sistema, • Garantizar una experiencia de atención eficiente y de calidad Requisitos: • Alemán fluido (oral y escrito), • Buenas habilidades de comunicación, • Experiencia previa en atención al cliente (valorable), • Manejo básico de herramientas informáticas, • Orientación al cliente y capacidad de resolución Ofrecemos: • Salario competitivo, • Formación inicial y continua, • Buen ambiente laboral, • Posibilidades de crecimiento profesional Si te ilusiona lo que lees y crees que tu perfil encaja con lo que buscamos, no dudes en enviarnos tu candidatura. Estamos deseando seguir viendo crecer Grupo SaveFamily junto con personas como tú. En Grupo SaveFamily estamos comprometidos con la igualdad de trato y oportunidades entre mujeres y hombres y abogamos por la diversidad como motor de éxito en nuestra Organización. Tu candidatura será, por tanto, evaluada única y exclusivamente en base a los requerimientos objetivos del puesto de trabajo; sin tener en consideración otros factores de ámbito personal tales como el género, orientación sexual, raza, religión, nacionalidad de origen, estado civil o responsabilidades familiares.