Técnico/a informático/a - Fines de semana y festivos - Eurofirms

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR MISSION As Head of WFM, you will lead the end-to-end workforce planning cycle across our multilingual, international support operations. From forecasting and scheduling to real-time execution, you’ll be responsible for turning data into action and action into world-class service. You’ll build a scalable team structure, establish clear planning standards, and champion the development of expertise across core WFM pillars. This is a pivotal role in reshaping how we plan, staff, and respond to customer demand while elevating both operational performance and team growth. You’ll Also Take On Some Critical Transformation Challenges • Elevate forecast accuracy and clarity—we’re just scratching the surface in modeling, benchmarking, and communicating forecast progress across non-WFM stakeholders., • Restructure the WFM team—we currently operate in a highly regional and generalist model; specialization and career growth are underdeveloped., • Build real-time management as a core function—RTA coverage (especially on weekends) is limited or missing entirely. THE JOURNEY Forecasting & Capacity Planning • Build and refine accurate short- and long-term demand forecasts using historical data, business inputs, and predictive analytics. Forecasting needs to fully tailored to Glovo realities and needs, • Establish a robust methodology for measuring and improving forecast accuracy., • Communicate forecast assumptions, progress, and accuracy transparently to non-WFM leaders. Scheduling & Deployment • Ensure optimal staffing across time zones, languages, and channels, while balancing SLAs and productivity., • Redesign scheduling processes to introduce structure, repeatability, and expertise, rather than region-based ad hoc ownership. Real-Time Operations (RTA) • Create a real-time management function from the ground up: define team responsibilities, tools, metrics, and coverage (including critical areas like weekends and high-volume shifts)., • Build escalation protocols and empower the team to act dynamically in live environments. Team Leadership & Structure • Lead, mentor, and restructure a high-performing WFM team., • Shift from generalist, regional models to specialist tracks (forecasting, scheduling, RTA)., • Foster professional growth, clear role definitions, and a learning-first culture. Stakeholder Collaboration • Align closely with BPOs, Customer Experience, Product, and Finance to ensure clarity and buy-in on planning decisions., • Translate complex WFM concepts into actionable insights for non-technical and cross-functional audiences. Tool Ownership • Own and optimize Assembled and other WFM platforms. Ensure data accuracy and define process standards., • Collaborate with internal tech teams to enhance functionality aligned to evolving business needs. Change & Performance Management • Lead key transformation projects—especially around team structure, forecast maturity, and real-time capability., • Implement KPIs, dashboards, and reporting cadences to measure and improve WFM impact over time. Qualifications WHAT YOU WILL BRING TO THE RIDE • Proven experience leading WFM teams and designing high-performing planning functions in fast-paced, high-growth environments., • Expertise in forecasting, scheduling, and real-time operations—especially in building or transforming underdeveloped areas., • Data Sciences capabilities in order to improve forecasting accuracy with a complex set of input to be defined., • Track record of team structuring and developing specialized roles within WFM., • Strong stakeholder and communication skills—you can bridge the gap between analytics and business impact., • Hands-on experience with WFM platforms (especially Assembled) and data visualization tools., • Strong analytical mindset: you think in models, metrics, and trade-offs., • Fluent in English; Spanish is a plus. Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We Believe Driven Talent Deserves • 🌟 An enticing equity plan that lets you own a piece of the action., • 💪 Top-notch private health insurance to keep you at your peak., • 🍔 Monthly Glovo credit to satisfy your cravings!, • 💳 Discounts on transportation, food, and even kindergarten expenses., • 🏊 Discounted gym memberships to keep you energized., • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!, • 👪 Enhanced parental leave, and office-based nursery., • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our ___ and check out our ___ and ___! Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our ___ and check out our ___ and ___!

Due to a very encouraging period of growth, our multinational corporate client is building up a Centre of Excellence team for their CCH Tagetik application, seeking experienced EPM application solution architects. This role requires technical skills and finance expertise to deploy and optimise CCH Tagetik, working with cross-functional teams to enhance financial reporting and streamline processes as part of our client’s digital finance transformation. This is a hands-on, career-defining end-client role where you’ll be working with CCH Tagetik Analytics Information Hub (AiH) on complex, large-scale projects across planning, budgeting, forecasting, and reporting. You’ll be responsible for: • Designing, developing, and implementing Tagetik solutions, • Building and maintaining Data Transformation Processes (DTPs), ETL pipelines, and SQL-based transformations, • Developing custom TQL scripts, business rules, and calculations to optimise forecasting and planning, • Modelling and managing data structures, hierarchies, and dimensions to support reporting and analytics, • Integrating Tagetik with external systems via Data Management tools and APIs, • Collaborating with finance and IT stakeholders to translate business requirements into technical solutions What skills will I require? • 5+ years’ experience in Tagetik development (ideally with AiH), but other EPM and ERP development experience is also welcome, such as OneStream, IBM Planning Analytics, HFM/Oracle EPM, and SAP, • Knowledge of SQL, and proficiency in Relational Database and Data Warehousing Concepts, • Extensive experience in data modelling and data integration, • Familiarity with financial closing processes and related business procedures Why this could be your next step: • Work on cutting-edge Tagetik AiH implementations at scale (in-demand expertise!), • Opportunity to work remotely, • Clear career progression within a global EPM team, • Collaborate with international colleagues on high-impact transformation projects How do I apply? For more information on this opportunity, please do not hesitate to get in touch with Herman Hille-Dahl from SystemsAccountants via email: Who we are? SystemsAccountants is a leading global Financial Systems, Analytics, and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop, run & optimise, ERP, ERP and Analytics systems. We source and screen finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants have an international reach, which ensures that our clients and candidates receive market insight along with a tailored service.

Sobre nosaltres Som la UPF Barcelona School of Management (UPF-BSM), l'escola de negocis de la Universitat Pompeu Fabra. Som una Institució doblement acreditada per AMBA i EQUIS, dos dels tres reconeixements acadèmics més prestigiosos del sector de l’educació superior, fet que la situa entre les millors escoles de negocis del món. L’escola aposta decididament per la qualitat acadèmica i el desenvolupament de la recerca com a eixos per a la transformació social i es basa en valors com el rigor i l’ètica, cosa que li permet generar coneixement i impacte econòmic i social gràcies a un model d’aprenentatge actiu, personalitzat i interdisciplinari. Compta amb una xarxa de més de 500 empreses col·laboradores i una comunitat de més de 30.000 alumni. Sobre l'oferta Actualment cerquem un Gestor/a de Programes Senior amb experiència en coordinar la planificació i seguiment de l’execució de programes formatius en obert amb rigor i excel·lència, en base als procediments de la Institució posant a l’estudiant al centre de tot el servei, fidelitzant, vetllant i tenint cura de la seva estada acadèmica a l’escola. Quines seran les teves principals responsabilitats? • Planificar i seguir l’execució de programes en base als procediments de la Institució (en concret, calendari, professorat, material, control presència, enquestes, procediment pagaments i altres)., • Coordinar amb eficàcia els diferents agents involucrats (en primer lloc, participants; professorat, direcció i coordinació acadèmica, clients interns)., • Estar al servei de l’estudiant en tot moment, per tal de garantir la millor experiència amb l’escola. Això inclou, anticipar-nos a les seves necessitats i estar atents a qualsevol millora que ho garanteixi., • Gestionar els recursos necessaris per fer realitat i excel·lent tots els aspectes materials del curs (comandes, materials, recursos digitals, requeriments tècnics)., • Treballar amb excel·lència tots els processos en que hi intervenen, amb rigor, vetllant per la satisfacció de l’estudiant, la seva cura i fidelització en el decurs del seu estar a l’escola., • Gestionar expectatives, recollir queixes i suggeriments dels estudiants., • Manteniment de les eines d’e-learning que s’emprin., • Organitzar actes, viatges o altres esdeveniments relacionats amb els programes., • Seguiment de l’aprofitament del curs per part dels estudiants mitjançant les enquestes de satisfacció periòdiques i l’atenció personalitzada dels mateixos., • Crear els calendaris dels programes d’acord amb requeriments el projecte i disponibilitats de professors, confeccionar la guia acadèmica pel participant i redactar els missatges de benvinguda del DA que s’envien als alumnes., • Coordinar l'activitat acadèmica dels professors en relació amb cada programa (lliurament de materials nous o revisats, dates de les classes, preguntes d’exàmens, notes dels participants, altres )., • Fer arribar als professors la informació dels honoraris docents i els informes de satisfacció dels participants., • Confeccionar els models d’examen d’acord amb les directrius del DA i revisar les preguntes., • Dur a terme tasques relacionades amb l’execució acadèmica dels programes com: tutoria dinamitzadora online, vigilància d’exàmens, revisió d’exàmens., • Gestionar amb l’equip docent del programa la resolució de consultes acadèmiques, incidències amb els continguts, incidències amb les participants., • Gestionar el directori de continguts acadèmics produïts (online) i gestionar les bases de preguntes d’examen., • Gestionar l’arxiu de documentació de la direcció acadèmica., • Dur a terme de forma proactiva l'anàlisi de millora continua de la pròpia feina i dels programes i dels processos interns. Sobre el teu perfil Què esperem de tu? • Ser graduat/ada en estudis universitaris o estudis mitjos., • Postgrau en atenció al client o relacions interpersonals., • Comptar amb una experiència de 5-6 anys mínims en funcions similars en organitzacions de l'àmbit de la formació., • Parlar català, castellà i anglès nivell C., • Coneixement avançat d'eines office (Excel avançat) d'entorns d'aprenentatge virtual (Moodle), ERP i CRM. Quines competències ens agradaria que tinguessis? • Auto lideratge, • Innovació i creativitat, • Comunicació, • Treball en equip i cooperació, • Habilitats en comunicació interpersonal, • Empatia, • Capacitat d’organització i planificació Què t'oferim? La vida en la UPF-BSM Com a institució educativa reconeguda internacionalment, la nostra missió és la de preparar a líders capaços de gestionar empreses, institucions i projectes que promoguin la innovació, la transformació social, el compromís amb la cultura i el benestar global. Estem desenvolupant una cultura de treball en equip basada en els següents valors: • Transformació. Tenim una visió creativa, transformadora i crítica de tot el que fem., • Millora contínua i rigor. Tenim vocació per l'excel·lència en tot el que fem., • Impacte. Apostem per transferir coneixement que generi impacte econòmic i social., • Ètica. Els nostres pilars com a Escola de Negocis estan basats en la responsabilitat social, la sostenibilitat, la diversitat, l'humanisme i la cultura. El nostre compromís amb tu • Unir-te a una School of Management en ple procés de transformació i canvi cultural, la qual cosa ens permet oferir-te un entorn multicultural, dinàmic i vibrant., • Salari competitiu acord al perfil, flexibilitat horària i possibilitat de treball en remot., • 23 dies laborables de vacances i 9 dies de lliure disposició., • Pla de retribució flexible que inclou beneficis com assegurança de salut, tiquet restaurant i tiquet guarderia i transport., • Pla de formació i accés a condicions especials en formació dins de la nostra oferta de programes., • Treballar al nostre campus en el centre de Barcelona, amb accés a totes les comoditats i serveis que oferim a la comunitat UPF-BSM: cafeteria, terrassa exterior, etc.. A la UPF Barcelona School of Management fomentem un entorn de treball inclusiu i divers. Totes les candidatures seran valorades sense cap mena de discriminació per raó de gènere, origen, edat, orientació sexual, discapacitat o qualsevol altra condició personal o social.

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site) you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Fashion Support Consultant on our team, you will: • Take incoming customer and from boutiques and shops calls and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Have a proficient or bilingual level of Hungarian, and advanced level of English, • Have minimum of 1-year relevant experience in fashion retail or retail, • Have knowledge of sales techniques (up-/cross-selling, objection handling, etc), • Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads, • Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs, • Have exceptional customer-facing and customer-care skills, • Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: rotative Monday to Friday 09:00 - 18:00, • Salary 18 978 euros gross/year + up to 1 200 euros gross/year in bonus, • Central office location in Barcelona, • Full paid training on the company and the project you'll be working on, • Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1704018