Teleoperador/a atención al cliente - Empresa de RRHH

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and French via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English and French is a must. Spanish or German is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

🌍 Agente de Atención al Cliente Francófono | Presencial en Oficina en España Conecta países con tu voz. Impulsa negocios con tu servicio. ¿Dominas el francés y el español? ¿Te gustaría crecer en un entorno multicultural e internacional? ¿Quieres trabajar desde España, pero participar en el desarrollo del mercado francés? Si no estás buscando simplemente un trabajo, sino una carrera profesional con sentido, ¡te estamos buscando a ti! 🎯 Responsabilidades • Actuar como primer punto de contacto para clientes franceses, gestionando consultas, postventa, reclamaciones y resolución de incidencias;, • Comunicarte de forma fluida y profesional en francés a través de teléfono, email o chat para ofrecer una experiencia cliente eficiente;, • Coordinar con los equipos locales en España (almacén, logística, ventas) para asegurar soluciones rápidas y precisas;, • Recopilar y analizar feedback de clientes, proponiendo mejoras continuas en los procesos de atención;, • Colaborar en tareas adicionales asignadas por el supervisor: soporte en nuevos sistemas, gestión de urgencias, etc. ✅ Perfil que buscamos • Dominio avanzado de francés (mínimo nivel C1, oral y escrito);, • Buen nivel de español para la comunicación diaria y el trabajo en equipo;, • Se valorará experiencia en atención al cliente, soporte postventa o gestión de operaciones internacionales;, • Capacidad para trabajar bajo presión, buena gestión emocional, enfoque al detalle y al cliente;, • Permiso legal para trabajar en España (residencia, visado de trabajo, estudiante con permiso laboral, etc.);, • Actitud positiva, ganas de aprender y crecer con la empresa.

🗓️ Start Date: 18th August 2025 🖥️ 100% Remote | Computer Provided | Contract: 4 Months (with real extension opportunities) Important: This is a 100% remote position, but you must reside in Spain to apply (due to legal and administrative requirements) 💬 Languages: Native/Bilingual German + Advanced English 💶 Salary: €21,500/year + €1,500 Sign-On Bonus 💡 Looking for more flexibility in your life? Are you someone who enjoys helping others, solving problems, and making every interaction count — all from the comfort of your own home? Join our team of customer service professionals and guide users through the reservation process, helping them find the perfect option for their needs. ✨ No commuting. More freedom. Better balance. 👀 What We’re Looking For ✔️ Native or bilingual German speaker ✔️ Advanced English (B2–C1 level) ✔️ Stable internet connection (equipment provided by us!) ✔️ Customer service experience is a plus (but not required!) ✔️ Ability to understand user needs and provide tailored support ✔️ A team-player attitude, positivity, and a passion for delivering excellence 🎁 What We Offer You 🏠 100% Work-from-home position 💵 €21,500/year + ✨ €1,500 Sign-On Bonus 🧑 💻 Online paid training included in your contract 🎉 Refer-a-friend bonus: €500 (same campaign) 🕒 Schedule: 39 hours/week (Mon–Sun rotation, alt. weekends), between 9 AM – 8 PM 📅 Initial 4-month contract with real chances to stay and grow 🎁 Perks & Benefits 🌱 Grow With Us: Career development & promotion opportunities 🌍 Free Language Classes: Spanish, French, Swedish, Portuguese & more 🎉 Employee Experience Program: Weekly activities & cultural events 💡 Special Discounts: Private health insurance, tech, and more ❤️ Wellbeing Initiatives: • • Move Well (💪): Fitness programs & tips, • • Eat Well (🥗): Nutrition guides & recipes, • • Live Well (🧘): Mindfulness & mental health support, • • Do Well (❤️): Join meaningful social impact actions, • 🚀 If you're an ambitious individual who loves helping others, this is your chance to join a dynamic and supportive international team., • 👣 Create your best moments. Join the #FoundeverLife., • 📩 Apply now and start your journey with us!

Coral Club International is hiring: Part-time customer support Specialist Join a dynamic team and help us deliver exceptional service to our valued customers! Location: Remote Employment type: Part-Time Language requirement: Native Spanish (Spain) Start date: Immediate About Coral Club Coral Club is an international wellness company offering high-quality products for health, hydration, and overall well-being. With a presence in over 40 countries we are committed to helping people lead healthier lifestyles through education, community and effective natural solutions. At Coral Club we believe in the power of personal connection - and that’s where you come in. About the role We are looking for a Customer Support Specialist to engage with our current and potential clients as part of a special outreach project. Your role will be essential in maintaining strong relationships, sharing updates, reactivating inactive clients, and collecting valuable feedback to improve our services. Key Responsibilities Outbound calls (Provided database): • Inform clients about ongoing promotions, product launches, and events., • Invite clients to Zoom presentations, offline meetups, and other company activities., • Reactivate inactive clients (those who haven’t interacted for 3+ months). Feedback collection & Reporting: • Log interests, objections, questions, and call outcomes., • Share collected feedback and insights with your team leader. Work with reporting tools: • Maintain daily logs: client status, call outcomes, and next steps., • Segment contacts into groups (e.g., potential customers, product interest, business interest, etc.). Communication via Messengers: • Send follow-ups, reminders, and links via WhatsApp, Telegram, and other messaging platforms., • Duplicate invitations and essential information across channels as needed. What we’re looking for • Other language skills - a plus., • Clear and confident communication style, especially over the phone., • Organized, detail-oriented, and responsible., • Prior experience in sales or customer service - a strong advantage. What We Offer • Remote work with supportive team collaboration., • Opportunity to grow within a global wellness company., • Meaningful work with real impact on people’s lives. Ready to make a difference with Coral Club? Send your CV and short cover letter to

🌟 Join Our Team as a Game Presenter! 🌟 Position: Game Presenter with English (Full-Time) RELOCATE to BULGARIA! Must have EU passport or right to work in Bulgaria. No previous experience is required – we provide two weeks of paid training. 🎓 We are building a team.. feel free to apply with friends! Relocation Support: • Receive 3,000 BGN net in relocation support, paid as 1,000 BGN/month for the first 3 months along with your salary 🏠✈️, • Plus, flight pick-up from the airport 🚖 Location: Bulgaria 🇧🇬 Are you a motivated and communicative individual with conversational-level English? We want YOU to join our team as a Game Presenter! No previous experience is required – we provide two weeks of paid training. 🎓 🌍 Join a very successful global company with thousands of team members around the globe! 🌍 What You'll Do: • Present games on camera in a modern studio near the Druzhba metro station 🎥, • Host and guide players through games, explain rules, engage the audience, and keep the experience entertaining and dynamic 🎮✨, • Hair and make-up professionally done every day Why You'll Love It Here: • Low Cost of Living 💸, • Dynamic Nightlife and Social Scene 🎉, • Beautiful Nature and Outdoor Activities – from beaches to mountains and everything in between! 🏖️🏔️ Work Shifts: • Morning: 07:00 – 16:00 🌅, • Afternoon: 15:00 – 00:00 🌇, • Night: 23:00 – 08:00 🌙 Salary & Bonuses: • Base net salary: 1,800 BGN 💰, • Additional pay:, • +10% for weekend shifts 🗓️, • +25% for night shifts 🌃, • +100% for work on public holidays 🎉 Performance Bonuses: • Up to 1,200 BGN net/month – performance bonus (starting after the first month) 🏆, • One-time bonus of 1,000 BGN net – after completing 90 days of employment 🎁 Social Benefits (fully covered by the employer): • MultiSport card 🏋️‍♂️, • Sofia city transport card 🚇, • Additional health insurance with "Uniqa" 🏥, • Food vouchers worth 160 BGN per month 🍽️ Ready to start your adventure? Apply now and become a part of our exciting team! 🚀

This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).